Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Our new remodel
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly. Not as powerful as our stand alone, but works well for the price.
I would recommend this to a friendBest microwave I've ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave!! Easy to install and use. Heats food fast and evenly. Would definitely recommend
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed without the need for the brackets. Super quick installation and even done alone. It’s a very clean look and operates as would be expected.
I would recommend this to a friendPoor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the plastic components in the door latch mechanic snapped off right after one year. Those plastic parts are connected directly to the inside of the door. Meaning the part to replace is the door itself. Which cost more than the entire microwave. Now I already need a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how disappointed you are with your microwave's handle. We are here to help you.
To check the availability and compatibility of the door parts needed for your microwave, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday–Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150298907) to help our team pull up your information.
Have a great day.
^Camille
Samsung microwave excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this microwave! All the features we wanted !
I would recommend this to a friendBeautifull
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look so nice amd everybody look and said wow,I will recommend for this product you guys gonna love it
I would recommend this to a friendLove it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice microwave, perfect size and goes well with my other appliances. Delivery came on time, called 30 min out and the installer Steve was excellent.
I would recommend this to a friendEven works with open shelves!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it for a week and we chose to vent it outside even though you don’t have to and it’s great!
I would recommend this to a friendBad Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave over the stove is not worth buying we have had two of them and the latch do not last. So every 1 & 4 months it’s having to be replaced again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Boris,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely pops some popcorn and looks good doing so! We love it with the rest of our Samsung appliance.
I would recommend this to a friendA nice stainless steel microwave with ventilation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it with Samsung oven (Model:NE59R4321SS). They look so nice and well matched. I love quality of these products as well as their looks.
I would recommend this to a friendDo not buy!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this microwave is gorgeous. Which is why i boight it. Unfortunately it completely stopped working after a year and a half. We went to make popcorn - bam - no power. I contacted customer service and they informed me it only has a 12 month warranty. A brand bew Samsung microwave and its only covered to last a year. Ugh!! So upsetting from a major brand to see that they dont stand behind their products. My microwave before this ine lasted 15 years with zero issues. My samsung microwave didnt even last 2 years. I would definitely not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kris!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel. I sincerely apologize for the inconvenience if there is no power on your Samsung Microwave. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is Not Working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" if it occurs on your Samsung Microwave" on page 21: https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628328
Have a great day.
Melardo
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. It works great and we are happy with it. It looks nice!
I would recommend this to a friendI wouldn’t buy this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave started chipping after 6 months. Started smoking after the warranty. We called Samsung twice regarding the microwave. Toward the end of their long claims process they decided they would not help us with a replacement and advised we “get a new unit but they were not helping with the purchase.” Completely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149332648), to help our team pull up your information.
Have a great day!
^Rodel
Awesome microwave. And so sleek looking!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A picture is worth a 1000 words. It looks amazing and works like a champ.
I would recommend this to a friendGreat microwave oven range
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item worked perfectly and aesthetically pleasing
I would recommend this to a friendMicrowave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in my kitchen. Easy to clean stainless steal.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, has all the basic functions, it’s sleek, spacious, modern
I would recommend this to a friendVery Pleased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks great and does the job. The installation was performed quickly and effectively.
I would recommend this to a friendCustomer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and convenient to use. Its design is very simple and nice.
I would recommend this to a friend
