Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Excellence products!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is excellent! We love the way this microwave performs!
I would recommend this to a friendNice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it so far. Nice Microwave. Hopefully lasts a long time.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Microwave complements the range and its features are easy to use.
I would recommend this to a friendMust Be a Bad Year for Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2nd microwave. Had to return the 1st one that sounded like a jet engine. We bought all Samsung appliances for kitchen. Fridge's freezer went bad in 1st week as well. I like the appliances as long as they continue to work, but Samsung Customer Service is awful. Best Buy, on the other hand, worked with us on the issues. We won't buy Samsung again. Btw, a salesperson at Home Depot warned us about Samsung customer service being the worst out there, and so did my neighbor. We should have listened.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susan,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Customer service the worst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box to find all the mounting equipment an instructions missing. Reached out to Best Buy with my Receipt since it was only purchased a few weeks ago an they refused to help stating they do not carry parts they advised to contact Samsung. Reached out to the manufacturer advising parts are missing parts can they shipped new parts they advise to return the microwave since it was recently purchased to exchange for a new microwave with all the parts. Reached back out to bestbuy with what Samsung said an they blame me for not bringing the microwave with all the parts to exchange. That has been my problem since the purchase!!!!!! Ugh I mean no help at all between these two parties now I have a microwave without mounting parts that isn’t even my fault! Never again! Worst ever
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We appreciate you informing us of this experience. The hardware kit (screws and brackets), templates (top and wall), user manual, and installation guide are included with this Samsung microwave model.
To better assist you, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
Chrystel
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great but the venting is horrible. The light is not very bright. I woukd not recommend this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with how the venting works and with the light, Patty.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the vent and light of the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you don't need xtra functions you never use, this is a great microwave.
I would recommend this to a friendSam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's looks very nice and easy to use and clean we love it
I would recommend this to a friendRange
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It was installed ver well. The delivery was easy and stress free.
I would recommend this to a friendGreat microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung product fit right into our cabinet space.. apparently many of their models have the same size outer dimensions
I would recommend this to a friendGreat unit
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, had to replace a 17 month unit which was really unfortunate especially right before moving
I would recommend this to a friendGood value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic inexpensive microwave. Good value for the price.
I would recommend this to a friendBEAUTIFUL
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't expect my old 3 year microwave to take a dump. But in needing to replace it, this one is beautiful. Works great.
I would recommend this to a friendGood so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had it for only about a month, but it works good so far!
I would recommend this to a friendGood microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung microwave that I bought from Best Buy is working fine so far, no problems
I would recommend this to a friendEasy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, and love the under light and fan!!!!!
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This over the range microwave completes our range and fridge look. Its beautiful and roomy
I would recommend this to a friendMy Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation, good microwave given the price
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has good quality merchandise, I highly recommend!!
I would recommend this to a friendGood installer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers were very professional.. would recommend Best Buy to others..
I would recommend this to a friend