Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
looks good but doesn't work that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good and the space is big inside. but it is not heating as much as I expected even in high power and taking longer to heat everything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Sandy,
I see that you are having some concerns with your Samsung Microwave not cooking properly and I would like to offer some assistance. I have some helpful information to make sure that you are getting the most from your appliance. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143212595. We thank you for being a part of our Samsung family. ^Brad
15 months later it blew up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung. But I got a lemon of a microwave. Within the 1st 6 months both ligt bulbs went out. I dont use them much so it was a surprise. But for it the start sparking and burning from the turn table is unacceptable. Very disappointed in the quantity of this one. Make sure you buy Samsung loyalty and get that extended warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure you'll be comfortable and satisfied with how your microwave functions, JayT. Let us help!
Like any other lightbulb, you must change your microwave oven light occasionally. But don't worry, replacing the bulb with a new one only takes a minute, and soon you'll be cooking fast, delicious meals again. Below is a guide for more information.
Replace a Samsung microwave's oven light or cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
The term "arcing" refers to sparks inside the microwave oven. These sparks are caused when microwaves react to gold paint on dishes, twist ties, and other metallic materials, like aluminum foil. Usually, removing these kinds of objects will fix the problem.
The microwave sparks or arcs:
https://www.samsung.com/us/support/troubleshooting/TSG01110364/
You may also refer to page 19 of the user manual to learn more about replacing the oven light and page 21 for other solutions when the oven has sparks or arcing.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145568604) to help our team pull up your information when you message us.
Thank you!
-Angelica
Basic Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty basic unit. No turntable on/off control. Otherwise, a satisfactory unit
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your review with one of our Samsung microwaves, EdselG!
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
2 in a row same model. Junk.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First I had one delivered. It worked for 3 days and then it started running when door closed, no cool time set, couldn’t stop it from cooking. Unplugged, tried again. Still problem. Just ram cooking whenever door closed. I returned it and then bought and picked up same model at a different location. Installed new one today, and after opening the door 4 times, the handle broke. I’m addition this is the same model, but different filter configuration, and different hole pattern for mounting it. So my cabinet now looks like Swiss cheese and I still don’t have a working microwave. Very unhappy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KevinL,
We appreciate your review regarding the Samsung microwave. Let us help by providing a link to check compatible parts for the unit.
If microwave parts or accessories are needed, you may visit https://www.samsungparts.com/Default.aspx and search for your appliance model code. All available parts will appear, and you can purchase what you need.
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145325212) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nothing special
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't see numbers well. Lousy directions. Not very stylish looking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are sorry to hear that the product did not meet your expectation. We will take note of your feedback as this helps us improve the quality of the products and services we offer to our clients.
I am providing this link https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/pdf/ME17R7021ES_V4.pdf to know more about the full specifications of the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546519.
-Noraina
Just Say NO to Samsung Appliances
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave and had it professionally installed by Best Buy. It's now broken. 4 months. I've never had a microwave break except for the one that this one replaced (the old one worked for 10 years without issues). I purchased this, along with the Samsung dual oven stove. Would not recommend or buy either again. Worst appliances I've ever had!! I love their TVs. (I had heard bad things about Samsung appliance reliability - but it go great ratings for the quality of the black stainless.) :-(
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. You stated that your appliance was only 4 months old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806362. We thank you for being a part of our growing Samsung family. ^Brad
Micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good if you mount it tbh not so good for having it on the counter
I would recommend this to a friendBrand response from Samsung
Posted .Hi JoseC,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
Samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats well. Buttons are hard to see and hard to press. Would not but this model again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer,
Congratulations on your new Samsung Microwave and thank you for taking the time out of your day to post your review. We value great feedback in order to improve our future appliances. We welcome you to our family and thank you for choosing Samsung. ^Brad
Its so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the size and sleek appearance. However, it does continue running after the cycle completes and it says end.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello. We know how frustrating it can be when an appliance isn't working as designed. Here's a link that will help! (https://bit.ly/3mjIKpG) If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143762416) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Big Hunk of Junk!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though I did my research, appliances these days are such a crapshoot! I thought I was making a good, educated decision - even once you narrow it down, there are always tons of great reviews and those couple of scary "stay away" ones... This is a STAY AWAY one. Liked the performance of this micro, heated great. 14 months in and one big POP - there goes the magnetron! Now it's just a useless piece of metal junk! Barely 30 days out of the warranty period!! Beyond furious - now I have to spin the microwave roulette wheel for a replacement, but will NOT be replacing with a samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I would have a hard time with that too. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009940) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed. Came with small slits, like little
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to exchanged it. Best buy offered 50dlls to keep it. I couldn't believe it. I absolutely don't want to pay for a damaged appliance
No, I would not recommend this to a friendDon't like the venting
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great, but the vent blows up in front of my cabinet which I don't like.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kaycee.
We apologize that your experience with the 1.7 Cu. Ft. Over-the-Range Microwav was less than ideal with the vents blowing to your cabinet. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here are the types and intallation link of Air ducts or exhaust vents you might like to look into to prevent the microwave from blowing into your cabinets.
1. Outside Top Exhaust (Vertical Duct)
2. Recirulating (Non-Vented Ductless)
3. Outside Back Exhaust (Horizontal Duct)
Exhaust / Ducts https://downloadcenter.samsung.com/content/EM/202109/20210929171818865/ME4000R_ME17R7021EB_AA_DE68-04584A-01_EN_210325.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661243
Have a great day.
^Charles
Five times ...I'm done...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very attractive microwave nice looking decent features unfortunately after having five of them continuously installed didn't replace due to some type of damage or flaw i decided to go with a low profile micowave waiting on installation of low profile microwave this Sunday
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good Day,
Let's go ahead and check your microwave, Riata.
We would like to speak to you directly to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145737975, to help our team pull up your information.
Have a great day!
^Chrystel
broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's two weeks old and it broke this morning. Goes to start and then shuts off. Display goes off. Like power got shut off but the power is good. Display comes back on in a few minutes but same thing happens if I try to start it. My last microwave lasted nearly 20 years with no problems. Looks good and worked well for as long as it worked anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link for troubleshooting steps for your microwave that shuts off by itself; kindly choose the one that matches and click the embedded words.
Samsung microwave is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/?msockid=08e6a45904c26b1f3477b061055f6aec#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147930346) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent wont turn on at times, handle broke off with in 1st yr thankfully best buy is replacing the unit
I would recommend this to a friendVent not working/no helpful customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent is not pulling air so steam just rolls up to the front and covers the front of the microwave. The manual says it should also be coming on automatically when it detects heat/steam so it doesn’t damage the microwave but it is not doing that so I suppose the microwave will be damaged before long without it pulling air. It is also very loud on high and pretty loud on low and says it will only work on low when the microwave is running. Who runs the microwave the whole time they are using the stovetop?? Samsung will not help since we did not hire a professional installer which is not necessary since we are only using it as recirculating. The vent should pull air no matter how the microwave is screwed to the wall. When I call Best Buy I just get transferred to Samsung. Unfortunately we didn’t get other kitchen updates done and get this installed until right after the return by date otherwise I would be returning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lindsay,
Thank you for bringing this to our attention.
I'm so sorry for having some problems with your
Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you.
Vent fan is weak on Samsung over-the-range microwave
https://www.samsung.com/us/support/troubleshooting/TSG01202710/
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
In case you have any other concerns you may reach us via the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144467292
Thank you for choosing Samsung.
^Ross
samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard has insuffient light. 30 second key doesn't work until start is pressed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for bringing this to our attention. I see you have some concerns with the 1.7 Cu. Ft. Over-the-Range Microwave. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
As the user manual mentions, you'll need to start the cooking process before adding the 30 sec.
I highly recommend visiting this link for the reference guide:
Use your microwave oven/KITCHEN TIMER BUTTON/ ADD 30 SEC BUTTON on page 10
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661857
Have a great day.
^Charles
Chipped Samsung over the stove microwave x2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received two separate microwave ovens for installation. There were chips in the porcelain on the right lower corner of the microwave. The installer took back the chipped microwave and said Best Buy would be calling. That was four days ago. Haven’t heard a word. I will be calling Tuesday.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was damage on first delivery. Second delivery went well. Over all it’s a great item
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I'm sorry to hear that the first delivery arrived damaged. We are glad to know that the second delivery went well. Thank you for letting us know that you like the overall performance of the item.
For your future reference, you can check this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144378456.
-Noraina
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No what i expected it is real noise the fan mode real real noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mymicro,
Thanks for reviewing. We are saddened that your unit makes noises. We appreciate your patience as you deal with this concern.
Here is a link to help you address your concern about the noise.
Samsung microwave unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144906099 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel