Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service poor quantity and personal did poor job with installation
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how you feel about your installation experience.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Not living up to standard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this microwave but this is the second one. The first stopped working after about 2 days, the second time we tried to use it. We put in the time and pressed start, heard a small pop and it never came on again. It took 3 weeks for it to be replaced and this one is making weird noises while cooking. Certainly disappointed in this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ashthagoddess, I would like to congratulate you on your new Samsung Microwave and thank you for taking the time to post your review. I am glad to see you were able to get the issue with your first delivery resolved, but saddened that you are experiencing issues with your new machine. i would like to make sure that you are getting the best performance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If you continue to experience issues, please allow us the opportunity to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143330769. We welcome you to our family and thank you for choosing Samsung for your kitchen needs. ^Brad
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchasing the same microwave did not use a year but warranty was up on it
I would recommend this to a friendBrand response from Samsung
Posted .Hi badproduct,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144243430
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good product. Wish it could be fingerprint resista
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the microwave, but its terrible to clean it. It gets dirty easily and is not fingerprint resistant.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, lucho, for sharing your thoughts on this microwave. ^Jecca
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item on 6/17. I don’t remember the exact day that it was installed but we paid $120.00 for the installation. Our house had been under construction from water damage from the freeze in February. We only moved back into our house a week ago. I tried to use the microwave for the first time on July 15 and I could not get it to work. I’ve tried calling our salesman for 2 days and left messages but he does not return my calls. I won’t do business again with Best Buy if they don’t stand behind their products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Nana, I see that you are having problems with your Samsung Microwave not working and know that is frustrating. I would like to provide some help to ensure only the best performance from your machine. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143441201. We thank you for choosing Samsung in your family's home. ^Brad
Very Basic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is literally just a microwave. no added figures
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with the best experience with your microwave, MarkH!
Aside from being fingerprint-resistant with its premium design, this microwave also has a 300-CFM ventilation system that quickly and quietly eliminates steam, fumes, and odors from the kitchen.
You may enjoy more of its features through this link:
https://www.samsung.com/us/home-appliances/microwaves/over-the-range/over-the-range-microwave-with-1-7-cu--ft--capacity-in-stainless-steel-me17r7021es-aa/#benefits
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145200372) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
No test on installed product and it is defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is nice looking but when I use it it makes a very loud rattling noise. When I reached out to support the first thing they asked is if I had a protection plan and when I said no they directed me to a site to get one. Which requires me to spend more money. When Best Buy installs a new appliance you have to pay for it to be installed. They are suppose to test it to make sure it works it is part of the install. I was told by the person who was home during the delivery that they only set the clock and no testing was done. This is not the first time that I have had an issue when purchasing a product from Best Buy nor is it the first time I have received horrible customer service from them, this is just the first time I’m leaving a review about it. I will not be purchasing from Best Buy again. And I am going to either try and return this microwave or bug them until they actually help me. Make sure you have them TEST anything they install before they leave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I see you are having concerns with your ne unit making noise and I would like to assist make sure you have the best experience with our machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
We welcome you to our family and thank you for choosing Samsung. ^Brad
Low Quality Microwave and horrific Samsung Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointing Samsung kitchen appliance. This microwave can not even manage a "Kitchen Timer" counting down, while something is still cooking in the microwave. It is only one or the other. Would have given three stars, but my experience with Samsung "support" was laughable. Will never purchase any other Samsung appliance.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142721965. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Ease of use
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it’s supposed to do and easy to operate
I would recommend this to a friend - Pros mentioned:Appearance
Out with the dead in with the NEW!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, Great instillations service, great selection!
I would recommend this to a friend Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but was too big for my little kitchen
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are sure that you will enjoy this product. I hope that they were able to install the product and you are able to use this awesome machine. We thank you for choosing Samsung. ^Brad
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best product Samsung ever made. Nothing special about this item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Bobby. Thank you for taking the time to leave a review. This information will help us improve our products moving forward! ^Ty
Simple to use, doesn’t have unnecessary buttons, m
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use, doesn’t have unnecessary buttons, matches the stuff and looks great
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to see that you are enjoying your machine. We thank you for choosing Samsung and being a part of our growing family. ^Brad
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is average, price is average, very common appearance, good warranty
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dwjen! We really appreciate your input about this microwave. Samsung values the thoughts and opinions of all our customers. ^Jecca
Samsung microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking but buttons are not easy. I have to press the buttons several times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I see you are having issues with your buttons. Always remember when pressing buttons, press with the pads of your fingers that way you can ensure the button is fully depressed. Thank you for choosing Samsung. ^Brad
Do not recommend this item
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cooktop light went out despite replacing bulb and socket. The cost to repair from geek squad was the amount I paid for it. It's only 1.5 years old. What a scam! Do not buy this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ErikaP, we understand your frustration if you have already replaced the bulb and socket of the cooktop light, and it is still not working. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148867342) to help our team pull up your information.
Have a great day.
^Camille
Looks nice but wouldnt buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are hard to see but thats not the problem. I use the timer for cooking alot but you can’t microwave food while using the timer. Never had this issue on a microwave before.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the importance of the timer button working in your microwave.
We share a guide from the user's manual on page 10 about the " KITCHEN TIMER BUTTON."
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145866546 to help our team pull up your information.
Have a great day.
^Aloe
Hazard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered one and the microwave would start on its own so I did an exchange and the second one does the same thing! The buttons are pretty cheap and feel as if they are not going to last. Save up and get a more expensive one or perhaps a different brand.
No, I would not recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vent sound is super loud even when it is on the Low setting.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Pathetic product and geek squad service
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working after two months. I am a total tech member and called geek squad. They came and took it down. Couldn't fix it and didn't even place it back. They just left it at my island. Pathetic product and service. We are without a microwave from more than a month now having a one year baby it's difficult without Microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that having a microwave at home makes a big difference when it comes to preparing a meal, Praty.
If your microwave is not working or has stopped working, there could be a few reasons why. Here are the links to help you get your microwave back into working order.
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Please get in touch with us via one of the following options for further assistance with the repair service:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please provide us with this reference number (1145152413) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa