Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
not a relaible microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microwave was great but unfortunately it stopped working
No, I would not recommend this to a friendNot working properly after 6 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have started to have issues with our microwave. It won't start when you press the button, it seems something is loose because if you giggle the handle, it will start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alice,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
The microwave control panel is unresponsive:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144272001
Thank you for choosing Samsung. Have a great day.
-Trisha-
samsung microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.functioning well, installed fine. works as expected and hasn't broken down despite samsung fridge having issues as reported online....
I would recommend this to a friendNot a really happy camper.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like my microwave when I got it but it stopped working less than 30 days after installation and I have to wait for 10 days for a repair person to come out. Would think appliance should just be replaced rather than repaired. Also, am unsure if repairman will have a replacement on hand if he can't fix my current appliance. I dread being without a microwave for another 2 weeks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi spikemullins,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We apologize for the inconvenience of the microwave stops working. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend checking on links for basic troubleshooting steps:
Microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave's lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144271438
Thank you for choosing Samsung. Have a great day.
-Trisha-
Sounds like the fan is hitting something.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Rattles and makes lots of noise. This is our second Samsung Microwave but different models.
No, I would not recommend this to a friendFirst Microwave Had Defective Door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first microwave door was defective, and the unit had to be replaced. The second unit worked but had a slight scratch.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Damaged upon opening box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We believe the microwave would have been great, except it came to us damaged and does not work. Unfortunately, the return window was only 2 weeks after purchasing and we hadn't opened the box yet. Would love to have the option to write a real review, but we are unable to due to the damage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
This is not the experience we want you to have. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed and doesn’t work right. Because I didn’t buy the extended warranty, I have to wait for a Samsung repair person!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, Sagibear. We appreciate your review of the experience with your new washer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us this reference number (1145035550), which will help our team pull up your information.
Have a great day.
Melardo
Samsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased entire kitchen suite... Digital display on microwave shows numbers but stopped counting but is still running... meaning microwave NEVER reaches zero to turn off! Had I not been paying attention it could lead to fire! Calls to store say u usually high volume and to try again later (for over a month!) and even emails unanswered by BestBuy. Store is hours drive from home, making it impossible to resolve virtually.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142761307. We thank you for being a part of the Samsung family. ^Brad
Dangerous
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave continues to run even after time has expired. For example; one minute of cook time is selected but microwave continues to run after selected time has elapsed. This is a hazard to users as it could continue running after opening the door.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TerryB,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146266623) to help our team pull up your information.
Have a great day,
-Ernest-
Good Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, i like the cook settings, makes the job and the fan it's kinda noisy but powerful, the only bad thing it doesn't come with LED lights, it comes with a regular bulb.
I would recommend this to a friendPromises not kept, safety protocols violated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that not only did the Best Buy technician not arrive when agreed but were un masked, did not come equipped with booties and had no disinfectant to clean up after they left. What was most upsetting was none of the Best Buy COVID protocols listed on their website and part of their delivery promise was met. This promise was reiterated to me the night before to reinforce my comfort level given the rising levels of the Delta variant. Disappointing...
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken, bought in June 2021. Have to check if its still under warranty but i doubt it. Exhaust is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for informing us about this, BenT. When a microwave has been in use for a long time and overheats, just give it 30 minutes to cool off and then try to use it again.
For more details, please click on these links to check the light, the outlet, and the power cord if it is still not working:
https://www.youtube.com/watch?v=N064z8CQ8XA
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
Please take note that Samsung warrants your microwave against manufacturing defects in materials or workmanship for a limited warranty period beginning from the original date of purchase of:
1. One (1) year parts and labor warranty
2. Magnetron Part Ten (10) Years (Part Only)
You can click on this link for more warranty details:
https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145108707) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Fire Hazard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item is not good. It caught fire!!! We are lucky our house didn’t burn down!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeffrey, we understand how concerning it is when the microwave catches on fire. We want to speak to you directly to provide support and see what options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148928913) to help our team pull up your information.
Have a great day.
^Camille
dda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased first unit 6 months ago the door switch went bad covered under warrantee. the switch was no longer available they credited my account and i got the upgraded model.
I would recommend this to a friendBroken Handle in Less than a Year of Use
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A nice enough microwave, but the handle broke in less than a year.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product no problems so far, the last unit had a problem and had to be replaced after 2 years
I would recommend this to a friendSpacious but Lacking functions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only positive point I can say is that the microwave is spacious inside. On the negative side, you have to push firmly on the buttons of the microwave. It's not touch sensitive. My old microwave had quick time buttons that I could push "1" for 1 minute, "2" for 2 minutes and so on. This microwave does not have the quick time function. It does have the 30 second button, but you have to push the 30 second button, then press the start. I regret getting this microwave. It lack features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for sharing your thoughts, PCASS. Your valued feedback helps us to work towards improving the overall customer experience. ^Jecca
Awaiting Microwave replacement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waiting for this item to be replaced by Best Buy. Reviewed all measurements with sales prior to purchase. We are replacing an existing Microwave - there was no mention that the space may requires a 0 clearance for the door to swing completely open. Paid for GeekSquad installation & since it was already installed (the problem was not discovered until after installation) it remains in my kitchen & door will only open enough to place a coffee cup in the microwave.
No, I would not recommend this to a friendA Perfect Microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's really nothing to compalin about whatseoever with this microwave. It's big without being too bulky. It's reliable. It's got all the settings you need.
I would recommend this to a friend