Customer Ratings & Reviews
- Model:
- ME17R7021EG
- SKU:
- 6396301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the 1.7 Cu. Ft. Over-the-Range Microwave, particularly its ease of use and appealing appearance. Many appreciate its size, easy installation, and excellent performance, including its heating speed. However, some customers have expressed concerns about the noise level of the fan, the door's durability, and the timer's functionality.
This summary was generated by AI based on customer reviews.
Buy Another Brand
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest waste of money ever. The door on this piece of junk broke not even a year after I bought it. Warranty is only for 6 months and Samsung charges a lofty fee to repair it. I at least expected 2 years. I've had loaves of bread last longer. Buy another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We are disheartened that the door broke. What you have gone through is not the experience we want for our customers.
The microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME17R7021EB/AA
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144913269 and it will help our team pull up your information.
Leo
Stay away from Samsung appliances
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best advice I can give.... never buy a Samsung appliance. This microwave is 1 1/2 yrs old, I've had 1 service call already and now part of the lights on the clock are out! Samsung... DO BETTER than this!!!
No, I would not recommend this to a friendFaulty Product.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is hard to believe I know. Microwaves last for many years… right? Guess again. This unit lasted 20 months. The part that generates the microwaves failed. This is a very expensive part and although I had a Best Buy Geek account, they wouldn’t fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .The Thomasj,
We would love to speak with you about your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146478954 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Samsung Microwave stay away from!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with this microwave. This is my second Samsung microwave in the last two months and this one has issues like the first one. This one comes on and runs by itself at just random times with no one near it. Seriously that’s what it does.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JohnnyY,
We can't even imagine what you went through with those 2 microwaves in the last two months. We are here to provide the best assistance we can offer.
We would like to speak to you directly to gather more details and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146622852), to help our team pull up your information.
Have a great day!
^Rodel
Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far works great. I installed this myself to replace an older one. had to redrill holes but it went smoothly. A little lighter than the old one.
I would recommend this to a friendMicrowave peeling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only one year the finish is peeling off of this microwave..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Catsmemory,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We are saddened to hear that your microwave is peeling off after one year of use. We do apologize for the inconvenience this has caused you.
To help you with this, I am providing this link https://www.samsung.com/us/support/service/warranty/ME17R7021EG/AA for the warranty of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144556222.
-Noraina
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s making awful noises and doesn’t seem to work well
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristineS, we understand that dealing with a noisy microwave can be disappointing. Let us help.
Here is a link with information about microwave sounds and the reasons they occur. Browse the guide and select a sound that resembles what your microwave produces. If prompted by an embedded word, select it.
Samsung microwave is making unusual noises https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148927820) to help our team pull up your information.
Have a great day.
^Camille
Absolute garbage. Brand new and TURNS ITSELF ON!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was installed and immediately turned itself on. We thought that was odd, and made sure nothing was in the way. But yet, it continued. Now stuck dealing with Samsung as BB was outside of return time since we were moving. Nightmare experience. Google "Microwave turns itself on samsung" before buying this. This is a COMMON problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your Samsung Microwave. I would love the opportunity to chat and get this issue resolved. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142497449. We thank you for being a part of the Samsung family. ^Brad
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy Samsung microwave. I bought one it was not working when I installed it . 4 times technicians came to my house spent 10 hours on a phone no results. I paid for new microwave got defective they Changed keyboard and computer. No help no exchange you’re screwed. Busy buy no good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Steve,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your microwave isn't working as it should be. We understand that microwaves are essential in our day-to day chores.
Please click on the link below to resolve your issue with the microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Ten (10) Years Magnetron Part (Part Only)
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/ME17R7021ES/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144237130
Leo
Junk Microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought microwave July 22; worked great until Oct 23 after warranty expired; now it is junk. If the door is closed, it runs randomly with no power. You have to mess with it every time to try to heat. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JackieJ,
We can feel the frustration you have with the microwave. We are here to assist you in every way possible.
We recommend checking the resources below for steps to take when the microwave stops working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146691751), and it will help our team pull up your information.
^Rodel
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave it works great I don’t have to put a lot of time on it for my food to be more
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tony,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We appreciate you taking time to leave us a review. You made an excellent choice for your home and we are pleased to hear you love the product and its performance.
For your future reference, I am providing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546554.
-Noraina
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to complete my Samsung appliance purchase. Over the range microwave is very stylish and has a good number of settings.
I would recommend this to a friendNot a Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance was inoperable at installation. It took 2 trips to the store and over 2 weeks to get a replacement. I would recommend this product when it works.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand your disappointment about what occurs with the unit after installation and when getting a replacement.
Should you need support, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
My microwave!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung microwave is awesome just what I was looking for I love it I would recommend it to anyone! Thanks best best.
I would recommend this to a friendKeep shopping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for the first 29 days we owned it. Now, when you shut the door, the microwave turns on all by itself and you can’t turn it off. After googling, seems this is a fairly common issue with this microwave. We’ve unplugged it & submitted a service request to Samsung...appointment time in 1 week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Microwave. I am glad to see that you are headed in the right direction for a speedy repair from one of our Certified Samsung Technicians. We welcome you to our family and thank you for choosing Samsung for your newest addition to your kitchen. ^Brad
LOUD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big, and works fine, but it is extremely LOUD !
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We're delighted to know the microwave operates fine. Let us help with the noise it creates.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Food and other material in the microwave are typically the sounds you hear. This guide covers the most common sounds and why they happen.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
You may also refer to page 21 of the user manual for other solutions when the operating sound is too loud.
https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145559617) to help our team pull up your information when you message us.
Thank you!
-Angelica
good staff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought month ago hope to use it long time thank you best buy
I would recommend this to a friendDoor Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave turns on by itself when you close it sometimes. Instants return. Didn't bother getting another new one because I googled the issue and apparently its a thing with this unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. You are a valued member of the Samsung family and your experience matters to me. Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be. ^Lena
door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the door makes a loud clunking sound when opening and closing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
The microwave plays an important role in heating your meals. Let's get the information you need to get the unit running smoothly.
The links below will help to address the noise from the microwave door. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance with the microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148420234) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Experience was horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought a NEW microwave and they shipped us an open box. It was filthy dirty. We did not accept and they could not order us another b/c they were out of stock in the warehouse. We bought elsewhere
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback about your overall experience with this transaction.
Have a great day.
-John