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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2125 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,125 reviews
  • Rated 4 out of 5 stars

    Beautiful microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our 5 year old Samsung microwave the same size. We would give this new 5 stars, except we lost a couple of features. The main One used most often was to stop the turntable for larger dishes. It’s very nice looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful microwave. It does show fingerprints you can see from the side. Works great but have to cook a bit longer than the microwave we had previously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over range microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced a Samsung with a Samsung. I like the appearance and the simplicity of use. As an older person I do not need/want internet capabilities or complex steps to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Only lasted one year

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked nicely for just a little over 12 months, then the door would not stay shut. It was just over the 1 year manufacture warranty. Luckily, I had the Best Buy extended warranty. An expensive Samsung microwave should last longer than one year. I would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one was a terrible experience then when we finally had it installed it did not work called Best Buy and was finally able to get the whole fiasco resolved this microwave hasn’t given us and problems and works and easy to clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and dependable

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good. Gave been using it for over a year without any issues. There are no brightness levels for foot light but thats not a deal breaker.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung Microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed as I had to buy this product again after 3.5 years, the door or sensor got defective. The microwave will come on once you opened the door. Had to purchase again the sameone to be able to match the rest of the appliances

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jose A,

      We know how essential it is to have a microwave in our home. We are here to help.

      Please see the link below for steps if the Samsung microwave is not turning on.
      https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself

      It would also be great if we could talk to you directly and gather more information about your concern.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147411194, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 4 out of 5 stars

    Good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave Good value and price. I would recommend it highly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my microwave alot. It is easy to clean inside and out. The buttons are easy to read. It has some good features as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks nice, but quality is not there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice, quality is not there. I guess you get what you pay for. It is much nosier than the previous LG micro we had. Buttons are somewhat hard to press.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Thank you for your review and congratulations on your brand new Samsung Microwave. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product. But it doesn’t seem to be drawing up air well when the fan is turned on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value for money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave during thanks giving 2022. It Works great. However sound is little more compare to my old GE microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality appliance that I have owned for quite a while now and no problems so far, easy to clean and no scratches. Delivery was fast and smooth and time frame was on point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shopping experience at best buy, Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was knowledgeable and helpful! Showed me how to operate my new purchase in real time! Great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is very similar to the unit we replaced. I like how it works except for the noise. It is much noisier than the old unit. It does do a great job of cooking everything I have tried

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t installed and used it yet. But it’s a sleek design. I was able to buy it during a promo and got it for a great price and made the rest of my appliances for an even better price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace a GE microwave that was starting to not work right. I already have a Samsung refrigerator in black stainless steel, so I wanted to grab this to match the rest of the kitchen. It’s working great, has a good amount of room, and looks great in our kitchen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Samsung 1.7 Cu Ft. Microwave is efficient

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless Steel is a nice microwave. I like it so much that when the previous one broke (wouldn't heat up) I replaced it with the exact same model. This time around after 4 months the latch that keeps the door closed is broken. Just went thru the process of getting service via Samsung support which can't get here until 5 days from now. Am I feeling dejected? only slightly, I like this microwave. I like the button layout, I like that it's so quiet when running and I like its physical design/footprint, so I'm content to wait on Samsung service. Would I buy the same model again? I have to say yes indeed even though I've read online that this problem with the latch is ubiquitous, I'd buy it again (or an upgraded version. On the thumbs up scale, I'd give it 7 out of 10.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. It matched up prefectly with old microwave since it was the same brand. Looks even better than the old white one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sensitive buttons. I have a hard time getting it started as the buttons don’t seem aligned. Other then that seems to work great

    I would recommend this to a friend
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