Customer Ratings & Reviews
- Model:
- ME17R7021ES
- SKU:
- 6396300
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers admire the 1.7 Cu. Ft. Over-the-Range Microwave for its ease of use, appealing appearance, and convenient size. Many find the installation straightforward and are satisfied with its performance and heating capabilities. However, some customers have noted concerns about the noise level, door functionality, and timer issues.
This summary was generated by AI based on customer reviews.
Even works with open shelves!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve only had it for a week and we chose to vent it outside even though you don’t have to and it’s great!
I would recommend this to a friendBad Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave over the stove is not worth buying we have had two of them and the latch do not last. So every 1 & 4 months it’s having to be replaced again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Boris,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
-Ernest-
A nice stainless steel microwave with ventilation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it with Samsung oven (Model:NE59R4321SS). They look so nice and well matched. I love quality of these products as well as their looks.
I would recommend this to a friendGreat microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great microwave. It works great and we are happy with it. It looks nice!
I would recommend this to a friendMicrowave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great in my kitchen. Easy to clean stainless steal.
I would recommend this to a friendGood
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave, has all the basic functions, it’s sleek, spacious, modern
I would recommend this to a friendVery Pleased
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks great and does the job. The installation was performed quickly and effectively.
I would recommend this to a friendDo not buy!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, this microwave is gorgeous. Which is why i boight it. Unfortunately it completely stopped working after a year and a half. We went to make popcorn - bam - no power. I contacted customer service and they informed me it only has a 12 month warranty. A brand bew Samsung microwave and its only covered to last a year. Ugh!! So upsetting from a major brand to see that they dont stand behind their products. My microwave before this ine lasted 15 years with zero issues. My samsung microwave didnt even last 2 years. I would definitely not recommend this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kris!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.7 Cu. Ft. Over-the-Range Microwave - Stainless steel. I sincerely apologize for the inconvenience if there is no power on your Samsung Microwave. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is Not Working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/.
You may also refer to the user manual about some "Troubleshooting Checkpoints" if it occurs on your Samsung Microwave" on page 21: https://downloadcenter.samsung.com/content/UM/202103/20210323120615716/ME17R7021E_AA_MD3_EN-MES-CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144628328
Have a great day.
Melardo
Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and convenient to use. Its design is very simple and nice.
I would recommend this to a friendI wouldn’t buy this microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave started chipping after 6 months. Started smoking after the warranty. We called Samsung twice regarding the microwave. Toward the end of their long claims process they decided they would not help us with a replacement and advised we “get a new unit but they were not helping with the purchase.” Completely disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand how you feel regarding this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149332648), to help our team pull up your information.
Have a great day!
^Rodel
Easy to use, looks great above the range.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to match our other appliances. Easy to install, easy to clean, works well.
I would recommend this to a friendNo issues to date!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Product as described! Easy to use and install.
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great Microwave, looks very nice with the stove and the mis important aspect... it is very easy to used.
I would recommend this to a friendGreat microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is fantastic. I really love it! I would buy it again
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love. How it looks and how it operates. Would recommend for price and usage
I would recommend this to a friendNew microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying this new over-the-range microwave, sleek design and nicely priced.
I would recommend this to a friendBig wave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great product from Samsung. Easy to install an easy to use. Love ot
I would recommend this to a friendLove it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this item ! Work perfect and its so easy to install
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this purchase. It is well made, efficient, and elegant.
I would recommend this to a friendDishonest brand
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works pretty well; however, Samsung will not honor their warranty. One day I went to open the microwave using a normal force and was hit by plastic pieces. Turns out that plastic clips holding the door handle became brittle and shattered. Samsung denied the warranty claim first time saying it was "Cosmetic" and then it was a "Physical Damage". I am not sure how it is possible to pull on a door handle without any physical force.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexanderK,
To help you get the microwave back to its good condition, please check the availability and compatibility of your microwave's door handle and contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146574071 to help our team pull up your information.
Have a great day.
^Aloe