Customer Ratings & Reviews

I depend on reviews to purchase things so I decided to leave a review because I was so unsure of this purchase. Overall, I am happy with it. I will start by saying it arrived damaged with a large dent in the top corner, which was frustrating. Obviously not a fault of Samsung or Best Buy but if you have the option to pick up rather than have it shipped. Might be a better option. As far as the button sticking, ours does not have this issue. We did just purchase it so Im not sure if this is an issue that develops later however the other reviews make this seem as it is an issue right out of the box. (We do also have the trim kit, and still no issues). As far as noise, ours does make the louder buzzing for the first second or two of use... Personally I feel the "noisy" reviews are a little dramatic.. The microwave buzzes, but to me it is not noticeably more significant than any other microwave. Truly, how often is your microwave on that it bothers you so much? For those that purchased the trim kit this is for you. Our house was a new build where the previous owners only lived here for like a year... There was a cutout/cubby that they just had a microwave sitting in which slid around and just looked bad, so I was hoping the trim kit would work for us. Like other reviews have said, the instructions are not the best. However, if you just take a second to read them along with the pics, it is not difficult to figure out. Clearly they were not accurately translated. Our opening was about 1/4" off from their measurements but we were still able to make it work just fine. You need a "Torx" screwdriver and the manual tells you a T15H and you actually need a T20H. It also give s a drill bit size that is incredibly off. Otherwise, like I said the installation was pretty simple and aesthetically it looks GREAT!! It sucks the trim kit is so expensive, but I am glad we purchased it because it looks so nice!!

The unit itself is nice but it is too loud when running Would of returned it but . . . Already threw out box should get money off - bought an open box - maybe someone returned it cuz it was too loud

We’ve recently purchased a microwave oven at BestBuy (Samsung 1.9 cuft-countertop-fingerprint-resistant-microwave-for-built-in-applications-with-sensor-cooking-black-stainless-steel sku5887117). The problem is that when cooking anything that release any steam like two potatoes, the door gets foggy and takes long time in dissipating. The steam gets trapped between the two transparent shields in the door, so it cannot be swiped dry even opening the door. The Samsung rep claims that the issue is expected. How come? That is either a design defect or a manufacturing defect. This is the first time in my life that I see something like this happening. It’s like the internal door seal is broken or defective. I’m very disappointed with this product. By the way, we had to return a similar microwave because the push button was sticking. And now we have this problem with a steamy intra-door shield leaking. Unfortunately, our kitchen installer has just installed it, just a few days after return policy expired. So sad and frustrated.

I paid extra because the description says for built in applications but the user manual says not for built-in installation.

I ordered an open box with no damage but i got a dented up one and when i called/ chat to get a fix to the problem the person was clue less she wanted me to return it and at the same time order a new one which would cost me more

Love that it matches my other appliances! Highly recommend!!

Came scratched too late to return, total waste of money it looks like garbage. One scratch and it slowly get bigger and bigger because the coating they put on the stainless steel to make it black is horrible cheap and flaky

Color doesn’t march other “black stainless” samsung appliances. very noisy

Complete Waste of money. I should have returned it when we first got it. It was so loud when it ran. It stopped heating food all together. We contacted support and they were useless. It would have cost more money to pay the service tech to look at it compared to buying another microwave.

Really disappointed because it Showed up damaged out of the box

Great price for this microwave. However there are a few times that the door fogs and take time to clear up. It has a deodorizing option but I did not notice any difference in smell after running it. It provides a handful of preset options, so you have to play around and figure out how long for poppin popcorn, oatmeal or other common items. Otherwise, the black stainless steel is a great color and hides fingerprints. I was looking for a reasonably priced microwave and this one was a good choice.

Bought this after not having a microwave for a few months. Love the bigger size only complaint is it is loud when it starts up. You can hear it in the other rooms.

I bought this microwave to replace a LG that was not supposed to be builtin (it was) and it stopped working after 2 years. This unit seems to work fine and does not over heat, it designed to be builtin according to the description. Couple of things: 1) this unit is not as powerful as the LG but works well and just takes a little longer to heat food - probably better for the food 2) the glass fogs up - I returned the first one I received as defective but the new one does the same thing. The fog clears but is annoying when trying to watch food cook to see if it is done.

Very large, easy to clean , very nice black stainless steel. Wish the numbers were lit up though.

Great Microwave, easy to setup and use. Very sleek look with the fingerprint resistant black stainless

Black stainless steel microwave from Samsung. Looks sleek and would match other appliances.

When it comes to performance, this Samsung microwave truly shines. Equipped with a 1.9 cubic feet capacity, it offers ample space to accommodate larger dishes, making it ideal for families or those who frequently entertain guests. The sensor cook feature is a game-changer. It automatically adjusts the cooking time and power levels based on the food's moisture content, resulting in perfectly cooked meals every time. Whether I'm reheating leftovers or defrosting frozen foods, the microwave's 950 watts of power ensure quick and efficient cooking.

a little noisy, but works well. looks ok,..........

We purchased this unit 2 months ago. At first it worked great, then after normal use we noticed the door wasn’t opening as easily. After a closer look the top of the microwave was caving in on one side and the motor was falling out of the bottom. The unit was never dropped and was not dented when we got it. We called Samsung and they sent a technician out which was a joke because he took the same pictures we already took. He never looked to see if anything was going on inside it. It was ruled as physical damage so not covered under warranty. We don’t feel comfortable using the unit in fear that something is melting the outside casing the last thing we need is a fire. Don’t waste your money on this microwave like we did

I purchased to replace an old Whirlpool micro and wanted to get one with the necessary hardware to put it in the location above the oven. I had purchased another brand and the face plate that attached was cheap plastic. This was one of the few with metal mounting plate. It is, low on power compared to most others.