Customer Ratings & Reviews
- Model:
- MS19M8020TG
- SKU:
- 5887117
Rating by feature
- Performance
Rating 4.2 out of 5 stars
- Cook Settings
Rating 4.3 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Countertop Microwave's attractive design and convenient size as significant advantages, frequently praising its ease of use and sleek appearance. However, a considerable number of users have voiced concerns about the microwave's noise level during operation. Some also reported issues with the door's functionality and ease of opening.
This summary was generated by AI based on customer reviews.
Love this microwave so far!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does a great job heating food and the ceramic interior makes if very easy to clean up messes.
I would recommend this to a friendLove
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product at a great price we love Best Buy
I would recommend this to a friendGreat!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm! Looks great and matches our other appliances.
I would recommend this to a friendPowerful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has some quality products and this is no exception!
I would recommend this to a friendGood product for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price and ease to use. Recommend
I would recommend this to a friendWorks great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If using in the wall, you will need to purchase the trim kit. It does not come with it.
I would recommend this to a friendGreat microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet, preset are very convenient. Easy to clean
I would recommend this to a friendGreat camera for beginners
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE so much ♥️♥️♥️I tell all friends buy ♥️♥️♥️♥️
I would recommend this to a friendGood microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It came damaged. It had a large dent in the side. Best Buy did give us a small credit but it was just a pain to see the damage. Not what i expected for the price I paid.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144569945.
-Noraina
Very disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one month after warranty period was over it broke. Bought May 8 2023 and died June 10 2024. Not a quality product - last microwave lasted 15 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JoeS,
We can feel where your disappointment is coming from regarding this microwave. We are here to help you.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147227305), to help our team pull up your information.
Have a great day!
^Rodel
Do NOT buy
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave was purchased on 3/8/21 and it already is going to be thrown away. It turns on when we open the door. That is dangerous. I would avoid this microwave at all costs. It is too expensive to malfunction this way.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JulioR, we are here to assist you with your microwave.
Below is a link to help you diagnose when the microwave turns on by itself.
Microwave turns on by itself
https://www.samsung.com/us/support/troubleshooting/TSG01001966/#microwave-starts-by-itself-with-no-interaction
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145974862) to help our team pull up your information.
Have a great day
^Camille
- Cons mentioned:Noise level
Very loud
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it cause it was very loud. I wouldn’t recommend it.
No, I would not recommend this to a friend - Cons mentioned:Noise level
Samsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Old school technology. Microwave makes loud noise.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143065495. We welcome you to our family and thank you for choosing Samsung. ^Brad
Disappointing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very loud and doesn’t heat things up quickly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Dwalas, I understand that you are having a few concerns with your Samsung Microwave making an unusual noise and know that can be alarming. I want to provide you with some helpful information to ensure superb results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Contact us if you need further assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144040914. We appreciate having you a part of our growing Samsung family. ^Brad
Button are not working properly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.buttons are not working properly. Suddenly turn off and again start after few minutes later. It's first time happening with me after buying any products from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, Robert! Here is a link that will help resolve your Samsung microwave concerns https://bit.ly/2He2f21 ^Ty
- Cons mentioned:Noise level
Great Mirco Even if it IS a bit noisy :)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this microwave! It works well and matches all of our other Samsung appliances. I do agree with some of the other reviewers who have noted that it does seem a bit louder than other microwaves we've had.
I would recommend this to a friend Samsung Black Stainless Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matches my other purchases black stainless looks great
I would recommend this to a friendSatisfied with order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our salesman was excellent in selling us the right microwave and trim. I lost his card but I think his name was Jonathan at the Baytown store
I would recommend this to a friend