Customer Ratings & Reviews
- Model:
- MS19M8000AG
- SKU:
- 5812200
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Works well & familiar controls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit on the shelf with the trim kit and has a familiar format to the controls. Easy to use. Plenty of room for our dinner plates.
I would recommend this to a friend - Pros mentioned:Size
Great Microwave Oven!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave to replace an older model. The size was perfect. The features and power are great!
I would recommend this to a friend - Cons mentioned:Noise level
Decent microwave, but pretty loud
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works ok, but it's extremely loud for the first few seconds of startup. Gets less loud after the 2 seconds, but still way louder than my previous microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fr0g,
I see that you are experiencing some concerns with your Samsung Microwave. I would like to make sure that you have the best experience with your appliance. I would love the opportunity to chat to see how we can help. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143257009. We thank you for being a part of our Samsung family. ^Brad
Works fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is overall fine. It doesn’t pop a lot of the kernels on the preset settings and it doesn’t have the preset time for the 1st 6 minutes like my previous one did. I liked that feature. Otherwise is great so if those 2 things aren’t of concern to you I think you will enjoy this purchase.
I would recommend this to a friend- Pros mentioned:Ease of use
Good Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung appliances. Works great and easy to operate with multiple settings and functions.
I would recommend this to a friend - Pros mentioned:Size
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I choose it because of the size. And the multiple use.
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Noise level
Ok, but not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shouldn’t be too picky. Functionally this is a good unit for the price. I do not like how loud it is when the microwave first starts. However after a few seconds it does quite down. I had size restrictions so this was the best fit. If you don’t have this problem and you can afford to spend a little more I think you will be happier with a different(quieter) unit. That said, it is a good looking unit and it is very well priced for what you get.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your concerns and we value your feedback. We are always working to improve the quality of our products and to drive customer satisfaction. Your feedback is important to us and your concerns will be shared with our product team. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3IuKy9G). If you need further assistance, we are here to help. Feel free to reach out directly to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143955155) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of this appliance we bought together with build in trim! Works fine and food cooks evenly
I would recommend this to a friend- Pros mentioned:Performance
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well. The automatic warm up works very well. Its the best microwave i have had.
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Noise level
Samsung 1.9 Cu ft Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a new microwave right away and it had to be large. This was in stock and the right size. It has all the features I have gotten used to so that was also a plus. The Cons are its noisy (as noted by other reviewers). Also the critical keypad selections for stop/start and +30 are REALLY dark and difficult to read. I assume that they thought red would be easier but white on black stands out much more than red on black.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We appreciate you taking the time to share your experience, and thank you for loving the product despite the issue that you're having with your microwave being noisy, and the keypad selections difficult to read. Please know that we are looking into this one and we want to make sure that this will be taken care of. We will take note of your feedback as this helps us improve more especially on the quality of the products we offer.
I recommend you check this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to know why your Samsung microwave is making unusual noises.
Another link that you may find useful is this one https://www.samsung.com/us/support/search/?query=microwaves&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F. It has the troubleshooting steps, answers, videos, references, and other links that you might need for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144186153.
-Noraina
- Cons mentioned:Noise level
Nice for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little loud but works good so far............
I would recommend this to a friend - Pros mentioned:Ease of use
Good size Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave. It’s very simple to use
I would recommend this to a friendBrand response from Samsung
Posted .Thank you, SarahJ! I appreciate you sharing your positive experience! I'm so glad you like your new Samsung microwave. You're the best! ^Mae
- Pros mentioned:Ease of use
Met a need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Attractive and easy to use. Love it! Just plug it in and you are ready to go.
I would recommend this to a friend Extremely quite.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides being an outstanding mutilation functional for our needs it's very quiet and looks fantastic!!
I would recommend this to a friend- Cons mentioned:Noise level
OK Microwave but its a bit noisy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an OK microwave. I like the easy clean interior and coating. I also like the multiple quick buttons. However, it's loader than my previous brand and the open push button is small.
I would recommend this to a friendBrand response from Samsung
Posted .Hello BBGuy, we appreciate you taking time out of your day to leave us this feedback. We are continually improving the quality of our products and your feedback is important to that process. I am including a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3jd9qYo). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804173) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
- Cons mentioned:Noise level
Beautiful microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very beautiful microwave. Works great but starts out a little loud. It does get the job done though. I would give it 5 stars if it was a bit quieter.
I would recommend this to a friend - Pros mentioned:Performance
Great product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used this while we were fixing our built in. Its done a great job. Very happy with the product
I would recommend this to a friend - Pros mentioned:Size
My Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my microwave. The size fits everything I need to use it. I’m happy with how it’s working.
I would recommend this to a friend - Cons mentioned:Noise level
good size but really loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a over the range microwave prior and hated it but that one was quieter and more powerful. This one is really deep and nice looking but it is super loud.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ronin793,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave making a loud noise. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
I highly recommend clicking these links below for a basic troubleshooting guide:
Microwave is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The turntable does not rotate and is making noise:
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144248950
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Heating speed, Size
Great family size
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From look and size this is by far the best microwave we’ve purchased. Incredible how fast it warms food in the 30 seconds. If something shows to heat for 2 min it’s mire than ready love love love and store rep who helped find this one in entire process was extremely helpful as well, thank you
I would recommend this to a friend