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Customer Ratings & Reviews

Your price for this item is $149.99
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The comparable value price is $249.99

Customer reviews

Rating 4.3 out of 5 stars with 1280 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,280 reviews
  • Rated 4 out of 5 stars

    microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with this microwave. Had my old one for a long time, should have replaced it sooner. Would have liked a lighter inside instead of the dark blue.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is very spacious and works very well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit to replace a GE that died. I was afraid it may not fit into the trim. I am very happy it fits, and now they're together. It is working fine.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Very Loud

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this microwave to match our refrigerator. We had to trade it for another because it was very loud while in use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave with a lot of features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave has a lot of features that are great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not what i expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has a flimsy piece of cardboard covering the magatron (sp?) looks like it can be easily damage. I don't like it. Light display is way too bright and cant be dimmed

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks so much for your helpful feedback. Samsung values your opinions. ^Jecca Samsung

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Terribly noisy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not buy this again. The microwave functions are okay but the noise is unbearable.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Kjoy, I understand your frustrations on your microwave and I would feel the same way, too. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the noise (https://bit.ly/3pyT3HV). If you need further assistance, please feel free to reach out to our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957012) and it will help our team pull up your information. We thank you for choosing Samsung for your home. ^Lena Samsung

  • Rated 4 out of 5 stars

    Good capacity.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough capacity, Looks great. The clock display is resetting so frequently though.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    NA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very loud noise. it is not good for people, especial for no good for baby.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi,

      Thank you for sharing your experience with our microwave. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if it is very loud. Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause of concern. Food and other material in the microwave is typically the sounds you're hearing.

      This guide covers the most common sounds and why they happen.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Moving forward here are other options to speak with our representatives for further assistance.
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Support:
      1-800-726-7864

      Stay safe,

      Reference Ticket Number: 1144281549

      ^Mila Samsung

  • Rated 2 out of 5 stars

    Damaged in shipment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave had been damaged in shipping. The product packaging seemed to be adequate. The handling during shipping is what caused the damage

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Good for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this over an LG and are fairly pleased. Only issue that i can find is that it makes a fairly loud noise when it is on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s huge but will get the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new Microwave but a certain family member wanted one that matched our Samsung refrigerator and this was one. Unfortunately I did not quite pay attention to the size so please note that this microwave is HUGE! Outside of that, it does the job just fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a microwave...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly in the space we needed. Was able to modify it for the built-in space required (using the right redirects for vents to make sure it's safe). Heats up food and tells time - what else do you need?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great microwave! We bought and used this microwave for a week while we waited for the correct item ordered to arrive. A great feature of BestBuy is that you can sort of "borrow" (buy and return) an appliance once they get the one you want. This was the manager's suggestion.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    noisy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Super noisy after a week or 2 of operation.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144606993.

      -Noraina Samsung

  • Rated 2 out of 5 stars

    Don't expect Best Buy to be of much help.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting it home and installing with the build-in kit, the very first time it was used the glass turntable simple broke in half. We did curbside pick up and the box had one corner that looked like it might have been dropped, but everything appeared intact when unboxed and installed. It was a few days later after the rest of the work was completed on the kitchen that we actually used it and discovered the defect. Box was long gone by that time. Called in the Best Buy, waited half an hour listening to "your call is very important to us.". Was told to take the oven back to the store (did I mention it is built in?). When I mentioned that the box was long gone, was told I would be charged. When I asked "How much?", the guy didn't have clue. I'd have to take it up with the manager of the location. Ultimately I purchased a new turntable online as it was clearly the most painless way to the other side of this mess.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi,

      Thank you for taking the time to leave this review.
      We understand that your microwave turn table broke after first use.

      You can contact our BestBuy Customer Service department at (888) 237-828, available 24 hours a day for feedback regarding the damaged delivery.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Please provide them with this number (1144938204) when you message us to help our team pull up your information.

      Have a great day.

      ^Charles Samsung

  • Rated 4 out of 5 stars

    Works well but could use more power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Samsung Microwaves. Controls and overall features are excellent. I wish this model was a bit more powerful but it was the best Samsung Best Buy had in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little dark on the interior, as expectes with the color. No quick buttons on this microwace, have to press start each time you use it (not a problem, just use to quick preprogramed times).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great unit!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product while we had it. Zero issues with it. Only returned to get an over-range unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Adult size microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally for the first time in my adult life I own a full size kitchen microwave. Don't kid yourself with those small little disposable microwaves. Invest in a true quality one and a full size one and enjoy it.

    I would recommend this to a friend