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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1281 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,281 reviews
  • Rated 4 out of 5 stars

    Nice looking with trim kit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice lookin unit that matches my Samsung wall oven. I also ordered the matching trim kit. Was a little complex to install due to the change I needed to make to my cutout and very tight sizing in my case. My only complaint is that it's not as powerful as my prior unit, a KitchenAid, but otherwise, we love it and the looks.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    PERFECT PICK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is huge!! i love it and it works great!!

    I would recommend this to a friend
  • Cons mentioned:
    Display

    Rated 1 out of 5 stars

    Poor Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible purchase, not even having it for two years and the numbers on the display do not light up all the way. You never know really what time it is or how much time is left when you’re heating things up. Lesson learned to purchase the warranty from Best Buy but there should still be a manufacturer warranty to rely on. Samsung knows not to give a warranty beyond their poor quality. When talking to Samsung customer service, it was a waste of time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justin,

      We know the importance of the display panel in our microwaves. Let us help.

      A lack of electricity is likely the reason why the time is not displayed. Please check your fuses or circuit breakers, make sure the microwave is plugged in, and ensure that power is supplied.

      Kindly get in touch with us directly if the problem still exists after following the steps.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146851602, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my countertop microwave replacement. It's the perfect size for my kitchen counter space and I was able to use my existing trim to have the built-in look. The only thing I don't like too much is the sound of the microwave while heating the food, but maybe I just need to get used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Heating speed
    Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Decent microwave but LOUD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOUD!!! Heats well but the noise is extremely loud. Would not recommend this to anyone

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AlfredF,

      We recognize how the noise coming from your microwave is making you feel. Allow us to assist you further.

      For instructions on how to deal with the various noises the microwave is making, we advise clicking the link below. If there is a rattling sound, click on the embedded word "installed correctly" for more details.

      Samsung microwaves are making unusual noises.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1146984889) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good but little noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks and works great but little noisy. Perfect size for my family

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and also a great size. I love this microwave very easy to use and I love the color inside

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice microwave for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave for the priceI’ve been using the microwave since June 2018 so far I haven’t had any problems with it easy to use and love the look

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the ceramic enamel interior. Easy clean up. Door sticks sometimes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Works well and is easy to use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this one to replace an older model. It fit perfectly in the space. It works well and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    glad i made this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave for the main reason that it was almost the exact size i needed (the cut-out I have is very specific). I decided to purchase an open box one and was a little hesitant. But everything was still in the box and the unit itself looked fine. It's been almost two months now and this microwave works perfectly. The only thing i don't like is the button to open the door is not smooth to open. You have to press pretty hard on it for the door to open. That is my only complaint.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are delighted to hear that this microwave is meeting all your needs, wolfpack. Thank you for choosing Samsung. ^Lo Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Elegant appliance and gets hot fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is so awesome and quiet Many features to adore Large enough for my heftier warmup meals

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice microwave, a bit noisy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave works great, but a bit noisy. It is high enough to insert tall items. I like the black interior, which doesn't seem to show the splashes of food and easy to wipe down, but it doesn't yellow like the white interior.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heating speed

    Rated 5 out of 5 stars

    Big but good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't think it would be that big of the size. But it work good and heat up the food very quick. It is very easy to use and easy to clean

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice for a busy day..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look,easy to work on panels perfect size Strong enough to do olmost everything related with it..

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Samsung microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't need but wanted everything in kitchen to match. Very reasonable price for product. Works well and looks good. Very happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good Microwave at Competitive Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave that fit our cubby space well. Works effectively and includes deordorizer function that I run regularly. Has special functions for softening butter, heating liquids, etc. Good buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best microwave I’ve ever owned

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave so far is the best I’ve owned yet. Lots of great features with great power output. I would definitely recommend buying this one over some of the others.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Huge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how big it is! A lot complain about the noise but what microwave is just silent...

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Good choice for Solid Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is one of the pickiest people in the world when it comes to her Kitchen Appliances (and pretty much anything else... but especially kitchen items)... we shopped Microwaves for a couple of weeks online and she couldn't find a square winner of her affections. When we finally got to go out and look at these in person, it took a very short look to decide that this was HER choice. She was the chooser so she really gets the pat on the back, as she usually still spends another couple of weeks shopping with no winner. So what did it for her? Well... I will say that if anyone thinks it's the big ol' interior, or the large glass turn table... you'd be wrong. If you thought it was the easy peasy controls... you'd be wrong. if you figured it was the smooth exterior finish (which this Microwave does have...and it's easy to clean too... you'd be wrong again. But if you were thinking "It's that cool Darker porcelainize looking interior that would hide her mother's terrible cleaning habits"... You'd be spot on! I think Samsung is onto something with their choice to make the interior hide splatters and make it look nice even if its not perfect (which is my wife's goal at all costs). Clean is her middle name, so hiding anything on the inside walls of the microwave turns out to be a good thing. Mother in law lives with us, so this (well... the size was important to, but lots of microwaves fit that bill)...this one Brand and Model covered every little requirement My lovely Wife could Apply... so we bought it and couldn't be happier with its performance. So far... so good!

    I would recommend this to a friend
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