Customer Ratings & Reviews
- Model:
- MS19M8000AG
- SKU:
- 5812200
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
Thoroughly Disappointed Customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told a LEMON. I assumed since I purchased a Samsung brand item it would live up to it's claim to fame. Boy, was I wrong! The microwave was lemon and I didn't know it until I got home and plugged it in. Nothing, I struggled to get back in my car and back to Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shay,
Thank you for your honest feedback, and we hope you are in good health. We are saddened that the microwave isn't up to your standards. We understand that most home appliances are essential in our day-to-day chores. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared Samsung links below that will help address your concerns with the microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
I have also shared the user manual link below. Please access the link and turn to pages 33 - 37 for additional steps if needed for the microwave.
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR(CARRY IN).
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144731412
Leo
- Cons mentioned:Noise level
Much too loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loudest device Ive ever purchased. I immediately returned it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RegularHomeowner.
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Reference Number: 1144603501
Have a great day.
Leo
Not worth the money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this microwave every other day and when I reheat a plate of leftovers. I have to do it twice , this microwave dont heat up food to great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Easzee! This link (https://bit.ly/2F0mzmn) can walk you through what to do if the microwave isn't heating. ^Jecca
Nice looking microwave but...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very nice looking. However it makes a very strange loud sound when it starts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anacif,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the microwave making a very strange loud sound. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
I highly recommend clicking these links below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For future reference please click on the link below on how to clean microwave to avoid unnecessary repairs:
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144248413
Thank you for choosing Samsung. Have a great day.
-Trisha-
Received a dented microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a dented/damaged microwave. As I opened the box, I saw that the microwave body was damaged, so I did not take it out. I will be returning it.
I would recommend this to a friendNever tested it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ordered this microwave twice now, and each time the corner has been dented
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but very loud noise once you touch start. Had to return asap
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sharda,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that the microwave isn't up to your standards. Feedback like yours will certainly help us to continue improving our products and customer experience.
Please click on the link below to learn more about your microwave and the noises that it makes.
http://www.samsung.com/us/support/troubleshooting/TSG01001968/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144208299
Leo
Poor performance
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a Panasonic microwave that worked beautifully for 9yrs, bought this Samsung (because i love Samsung) thinking better quality n performance but i just stopped working. No short, no noise n breaker popping just spotted working. Very disappointed & upset.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Microwave stopped working. The experience is not what we expect from our customers. We are always here to help.
This appliance must be installed by a qualified technician or service company and follow specific Grounding Instructions to avoid electric shock, fire, an explosion, problems with the product, or injury. Refer to the user manual on pages 6-7: https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf.
Here is a link for possible reasons why the microwave stopped working: https://www.samsung.com/us/support/search/?query=microwave+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144804673
Have a great day.
Melardo
Works good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The button to open door is difficult to work to small for fingers machine moves when pushing button
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jellyfish1! Samsung is very grateful for your feedback, and we value your opinions. ^Jecca
- Cons mentioned:Noise level
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud Noisy Extremely annoying Would not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Microwave and realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142886819. We thank you for being a part of the Samsung family. ^Brad
Samsung Microwave Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this item and had it shipped to our home. it arrived damaged, returned it, and the second one arrived damaged, returned it and the third one was damaged. all three would wobble on the counter top. Finally purchased a 1.4 cu. ft model - it arrived in without incident.
No, I would not recommend this to a friendTry the microwave in-store before you buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we used this for the first time, there was an extremely loud buzzing noise. It warms food perfectly fine, but the buzzing is very noisy. We called Samsung to fix it, and they gave us a location to bring it in for service. Try the microwave out in the store first, since this may be an issue with some units.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I am glad to see you are headed in the right direction for a speedy repair. Thank you for choosing Samsung. ^Brad
Poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes the food gets hot. Others have to do twice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jcbsanriago! Thank you for taking the time to leave your review. I understand that your unit is not heating your food as it should consistently. At this time I have provided a link that will help rectify your concern. (https://www.samsung.com/us/support/troubleshooting/TSG01001963/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143976709
Thank you for choosing Samsung. ^Nic
Quit working after 5 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 5 months. Best Buy customer service in the store was worthless and a complete waste of time. Waiting for Samsung customer service to open and hopefully get repaired. Will NEVER buy another Samsung microwave.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .For further assistance, please contact Samsung Customer Support via:
Toll-free calling: 1-800-SAMSUNG
LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
^Britt
Disappointed customer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had microwave delivered, opened up box and the microwave had a huge dent in the right front and top, very disappointed! Now they are out of stock and I can’t get one!
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
- Pros mentioned:Ease of use, Price
Great Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and great price. Easy to operate and offer a lot of features.
I would recommend this to a friend It works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, but it works and gets the job done..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Grace! Samsung is thrilled to hear that the microwave is meeting your needs. ^Jecca
Wobbly microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. First microwave arrived with a dent in the side. Second one arrived is not level and very wobbly. Contacted Samsung there is no fix for this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
not impressed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it. I'm not sure if it was defective or not, but it was the loudest microwave I have ever owned. It sounded like a jet was taking off in the kitchen.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144972663
^ ^Ross
Noisy, Defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst microwave purchase. Sounds like it’s going to die from the very first use, and doesn’t get better after that. I found much better results from cheaper models.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CannonBlasta!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Stainless steel. I sincerely apologize for the inconvenience if your Samsung Microwave is noisy and defective. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Microwave is Making Unusual Noises": https://www.samsung.com/us/support/troubleshooting/TSG01001968/.
I recommend this link if "Samsung Microwave is Not Heating or Has Stopped Working": https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
I also shared the link about the warranty information of your Samsung Microwave: https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA.
Your Samsung Microwave is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
ONE (1) YEAR PARTS AND LABOR(CARRY IN),
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON.
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel.
A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack.
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144639414
Have a great day.
Melardo