Customer Ratings & Reviews
- Model:
- MS19M8000AG
- SKU:
- 5812200
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
Oooops, again.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same song, third verse. Please see review of full scale oven. Please note the purchase date you show was not the original order date. What yoy show was the date of the reorder. The original was 12/23/20.
No, I would not recommend this to a friendMicrowave to avoid
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From time to time when pushing in the handle to open the microwave door it resets the clock and sometimes it gets stuck. Poorly designed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sammy,
We appreciate your review of your overall experience with your Samsung microwave, and we'll be glad to look into this for you.
To better assist you and to collect more details, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145014445) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Reckless packaging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible packaging, it was in a huge box double the size the microwave got so many dents in it! I know it’s an open box one but come on!!!! Not happy about this one bit!
No, I would not recommend this to a friendMicrowave defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the paint from inside is peeling and i haven't even used the microwave... unboxed to find out this is the issue
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PGarcia,
Thank you for your insight about our Samsung microwave. We apologize for the vexatious experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
To better assist you on this matter, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, give them this number (1144833513) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
I would not recommend it to anyone to buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Bulb inside microwave does not give enough light to see cooking contents. It's too dim.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Terrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It made a terrible noise and was very loud. I am not sure if it was defective or the model. We tried two different ones and they both buzzed very loud.
No, I would not recommend this to a friendDon't buy SamSuck Appliances!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It can heat food, but not consistently. The clock has never held the time in the two years we have owned it. Samsung should not make appliances!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your unit. Know that we are always at work improving our products to have the best smart appliances on the market. If you would like to contact a local technician for service, you can visit our website (https://www.samsung.com/us/support/service/locations/). Your magnetron does have a warranty for 10 years if that is the part that is defective. Thank you for choosing Samsung and we are glad to have you a part of our family. ^Brad
Stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work after a year and a half of use. Very disappointed. It’s cheaper to buy a new one than to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi APerez,
Thank you for your honest feedback and we hope you are in good health. We are saddened to know that your microwave isn't working as it should be given a year and a half of use. This is not the experience we want for our customers and feedback like yours will certainly help us to continue improving our products and customer experience here at Samsung.
Please click on the link below to resolve any concerns with your microwave.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your microwave is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
ONE (1) YEAR PARTS AND LABOR(CARRY IN).
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144238773
Leo
Worst buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very found broken, there was discount price seems because it was broken!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you sharing your overall experience purchasing this Samsung microwave.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was damaged. I think they knew it but still shipped it to me anyway.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of your experience receiving the Samsung microwave.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Merchandise parts were missing. When returning same day at Germantown store to many questions asked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Keeps rumming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keeps running even after the timer is done. you take out your food then close the door then it starts right back up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there KittyKat,
I see you are experiencing issues with your Samsung Microwave continuously running. I would love the opportunity to chat and see how we can resolve your problem. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143064921. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Noise level
Good but annoying to not have it auto start
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks really nice, we have it with the matching built in surround. And it does have a louder noice on startup, but our old one did too so that isn't a big issue. BUT the most annoying thing is that when you hit +30, it doesn't auto start. My 12 year old microwave, and every other modern one has that, but this one does not seem to. And since 95% of the time I am using it I would just hit that +30 button once or twice it is so annoying that this does not have that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnnaW,
We value your insights and experiences about the microwave.
If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. If the panel still doesn't respond, service is required.
Refer to these links and videos:
Microwave control panel does not respond: https://www.samsung.com/us/support/troubleshooting/TSG01001961/
How to clean a Samsung microwave: https://www.samsung.com/us/support/answer/ANS00062285/
Best ways to clean your microwave: https://www.youtube.com/watch?v=hCsRi0XC_zQ
The below link is the user manual for your model. Turn the page 4 (Warning #16), page 10 (Critical Cleaning Instructions), and page 13 (Cleaning) for reference: https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
For added reference, refer to these links:
Samsung microwave is making unusual noises: https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-does-not-turn-on-or-turns-off-by-itself
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145706926, to help our team pull up your information.
Have a great day.
Melardo
Big disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest disappointment- I am returning it as it does not warm the food at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nuria.
We apologize for your experience with the Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
I suggest you also check this link for further assistance.
What to do if Samsung microwave is not heating
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Reference Ticket Number: 1144753346
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Samsung microwave. Open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found when I got home the door only opens when you press the button then pull the door. It works but that sucks
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Twill,
I see you are experiencing issues with your Samsung Microwave door is not operating properly. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143159759. We thank you for being a part of our Samsung family. ^Brad
Very bad quality.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality. It stopped functioning in less than a year and half. I will never recommend this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with your Samsung Microwave. A certified Samsung Samsung Technician can resolve this problem. Some parts are still under warranty. See link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Nope
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Theone i got was open box. Noisy when running, go for GE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Mohamed,
Thank you for letting us know about this issue with your microwave being noisy. Your review helps us do better. We set a high standard for ourselves, and we understand that this issue didn't meet your expectation.
Let me share this link to help you with your concern,
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144960770) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave came fast. I haven’t used it, but it’s well packaged.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Zumba,
Thank you for purchasing your microwave with us. We appreciate you taking time sharing your feedback about your Samsung microwave. We are glad to know that your product came fast and well packaged.
I am providing this link https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf for the user's manual to know more about the product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569923.
-Noraina
Damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had been dropped multiple times by who knows. Also the door wouldn't line up when closing. Waste of money
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived one side 1/2 inch shorter than the other so it wobbled and the key pad did not work
No, I would not recommend this to a friend