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Customer Ratings & Reviews

Your price for this item is $55.99
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The comparable value price is $259.99

Customer reviews

Rating 4.3 out of 5 stars with 1280 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,280 reviews
  • Rated 5 out of 5 stars

    Looks and works great!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this microwave with matching trim kit, and it’s a very nice built-in.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh microwave is nice big and it works great as an auto sense but you’re cooking and I automatically put a time

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Average microwave/ Noisey start

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First microwave made a terrible start up sound. Returned. 2nd one has a slight noise when it first activates. Forced into this model as it was to replace a built in with the kit, and in stainless steel. Average at best.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RussianRAM,

      Thanks for reviewing. We apologize that your unit is noisy. I appreciate your patience as you deal with this concern.

      For your noise situation, here is a link below.

      Samsung microwave unusual noises:
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number 1144906338 to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PeeGod Kitchen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple the best. The ceramic enamel makes it easier to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Wonderful microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave oven. Fit my cabinet space perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Kitchen Product - Must have.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product for everything for cooking and warming up everything. The material is easy clean. It cooks the food evenly. Very durable and accommodates large plates and bowls.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s quite huge and bulky. I wasn’t too pleased with this product. It arrived dented. Would not buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Huge!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a huge commercial microwave! It has a lot of features looks like you can cook with this big microwave. I love the black stainless steel fingerprint proof feature❤❤

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good with trim kit, and looks amazing. Save a lote of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New house and appliances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in our kitchen. New house and all Samsung appliances

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk and waste of time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received. Looks like it was banged up - entire frame is loose and microwave is wobbly. Even bottom of the microwave has a dent. Junk and waste of time

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      —Vannesa Samsung

  • Rated 1 out of 5 stars

    Dead and in the trash after 22 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in middle of pandemic so not many stores/options available. I bought Samsung thinking it was a good brand, and the price was on sale. Less than 2 yrs and it's in the trash. It would work (heat) on & off then finally quit.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mirna,
      Thank you for sharing your experience with us.
      and we do apologize for the inconvenience this issue may have caused you.
      About your Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Stainless steel
      It would work (heat) on & off then finally quit.
      If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply. However, if your microwave doesn’t heat up at all, it could be in Demo mode. You can check your microwave for signs of overheating and power loss, or disable Demo mode to solve the issue.

      https://www.samsung.com/us/support/troubleshooting/TSG01207757/

      You may also want to check the product warranty of your microwave

      using this link https://www.samsung.com/us/support/warranty/

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
      4.https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you for choosing Samsung.

      Reference number:
      1144243700

      ^Ross Samsung

  • Rated 1 out of 5 stars

    Damaged on delivery

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online as a gift for my daughter. I knew I should have checked it when I got it, as now we are outside the return window and she opened up a damaged microwave.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,

      To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Have a great day.

      Melardo Samsung

  • Rated 1 out of 5 stars

    Best Buy has horrible quality control staff

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered a Excellent condition open box item, but they sent me a damaged item along with big scratches. Of course the sticker on the top of the box says Excellent condition and No damage. I wonder who checked it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged product received and not returnable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had shoulder surgery and unpackaged the unit yesterday. It’s damaged and not returnable. Not even 30 days since purchased. Poor service. I don’t recommend this company

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Big but wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this microwave! It’s big but it is great! She’s a little loud and she requires a decent amount of space but I’m enjoying this microwave over the tiny one my fiancé had! Additionally, it is very modern and sleek and is easy to clean and wipe down the front!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Size

    Rated 5 out of 5 stars

    Stainless Samsung Mircowave

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfect into my current custom built in. So far happy with the microwave.

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great quality and my mother loves it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mother as her birthday gift because she was long overdue for a new microwave. I was shocked at the size, to the ppl that’s never bought a microwave before just beware this is a larger microwave compared to what’s probably in your home now. But that does not outshine how well this works. I haven’t had any issues. Only thing I can complain about is the noise as it’s a louder microwave but I mean what kitchen device isn’t loud.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    This One is Good for the Value ..

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1/19/2023 Nice design .. works well.. the panel does not lite up . overall its still working well since purchased on Dec 24, 2021.. **last microwave purchased was a terrible experience. it stopped working . Best buy did not replace or try to fix.. even though I have tech membership . they sent me to the manufacturer.. they wanted me to pay them for new one at a discount price .. did not replace it . Still have that piece of Junk .. laying in the garage .. Best Buy needs to come pick it up for recycle .. Disappointed on that wasted purchase ..

    I would recommend this to a friend
  • Pros mentioned:
    Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    exactly what we can afford

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did not have the microwave in stock but a close to the same one. They did mail it to me and it showed up a day after delivery date. But we like it and it works great. It is much bigger than one we had for 20 years. So we are still getting used to it. It is quite loud however. We favor Samsung because they honor warranties (if necessary). For the price, I believe we got exactly what we can afford.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey Tony! We are so glad to hear that you're new microwave is meeting your expectations! We are honored to be apart of your home! ^Shay Samsung

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