Customer Ratings & Reviews
- Model:
- MS19M8000AS
- SKU:
- 5812100
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes great products and this microwave is no exception.
I would recommend this to a friendMicrowave in Black
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice with other black appliances. I love the Deodorizer feature.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave very good product works perfect and was affordable p
I would recommend this to a friendOK for the money but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its very loud when running. Also it doesn't have a lot of features like some of the other unit. Disappointing for a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for reaching out to us BobbyG224! We value your opinion. I have some great information to help you evaluate those sounds. Copy and paste this link: https://bit.ly/2Qrluoc, on operational noises, into your web browser and you are set, thanks! ^Mae
Good size, low on power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem I had was that the power wasn't strong enough to thoroughly cook everything. Took it back for a higher powered one.
No, I would not recommend this to a friendgreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.was in the market for a first microwave and found this one on sale.
I would recommend this to a friendGreat Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is so quiet, we couldn't tell is was running!
I would recommend this to a friendVery nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and perfect look! My wife love it so far in our new kitchen
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect countertop size. So much room inside.
I would recommend this to a friendWorks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints. It has a clean, sleek look and works great.
I would recommend this to a friendOUTSTANDING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can never go wrong with EXCELLENT quality in Samsung
I would recommend this to a friend- Cons mentioned:Noise level
Basic Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 2 stars because at least it functions. It is loud and has no type of bells and whistles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung Family. I am sure that you will be pleased with your purchase. thank you for choosing Samsung. ^Brad
good for the price
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quiet good one for the price. finger print will always be a pin to clean.
I would recommend this to a friendBrand response from Samsung
Posted .Hello BigMan,
Thank you for taking the time to leave us a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
- Cons mentioned:Noise level
Loud. Doesn’t sound right.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud vibration noise when you start it and when it kicks in with slightly more power. Works ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JohnO, I understand your concerns and I would like to provide you this helpful troubleshooting guide on the noise (https://bit.ly/3dvcoDp). Thank you for being a Samsung customer! ^Lena
Looks nice, heats evenly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light a little dim, but otherwise no problems so far...
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large turntable, many settings, does a good job cooking
I would recommend this to a friendGreat microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use Looks great Paul was a huge help for us
I would recommend this to a friendArrived Broken
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrive broken and we just moved into our new home to unbox it and it is ruined.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Chrystel
Junk - Dead in 52 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit 52 days ago, installed it with a trim kit in a cabinet - pretty simple and straight forward. This past Friday it has failed and will not run. Samsung would not provide an RMA to return this lemon. Instead referred me to local authorized repair center that will take who knows how long to fix and sent out communications with all kinds of stipulations and warnings on my part as they attempt to repair this junk. This is the same quality as my defective Samsung fridge where aftermarket silicone sealant had to be applied to prevent the ice tray from freezing solid due to an engineering defect. Bottom line: Do not buy Samsung appliances. They do not build quality products and provide poor at best service after the sale.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review.
We would love the opportunity to speak with you about this concern about your microwave to determine how we can best assist you with this.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
ONE (1) YEAR PARTS AND LABOR(CARRY IN),
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform service.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144936677) when you message us to help our team pull up your information.
Have a great day.
^Charles
It's a microwave oven!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preset cooking levels work great, although it will reset the clock for no apparent reason sometimes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Shoe, for letting us know about your experience. We appreciate the feedback. ^Jecca