Customer Ratings & Reviews
- Model:
- MS19M8000AS
- SKU:
- 5812100
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
Junk - Dead in 52 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this unit 52 days ago, installed it with a trim kit in a cabinet - pretty simple and straight forward. This past Friday it has failed and will not run. Samsung would not provide an RMA to return this lemon. Instead referred me to local authorized repair center that will take who knows how long to fix and sent out communications with all kinds of stipulations and warnings on my part as they attempt to repair this junk. This is the same quality as my defective Samsung fridge where aftermarket silicone sealant had to be applied to prevent the ice tray from freezing solid due to an engineering defect. Bottom line: Do not buy Samsung appliances. They do not build quality products and provide poor at best service after the sale.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for your review.
We would love the opportunity to speak with you about this concern about your microwave to determine how we can best assist you with this.
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
ONE (1) YEAR PARTS AND LABOR(CARRY IN),
TEN (10) YEARS PARTS WARRANTY FOR MAGNETRON
Samsung will charge a repair fee for replacing an accessory or repairing a cosmetic defect if the damage to the unit and/or damage to or loss of the accessory was caused by the customer. Items this stipulation covers include:
A Dented, Scratched, or Broken Door, Handle, Out-Panel, or Control Panel
A Broken or missing Tray, Guide Roller, Coupler, Filter, or Wire Rack
User Replaceable Parts may be sent to the customer for unit repair. If necessary, a Service Engineer can be dispatched to perform service.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144936677) when you message us to help our team pull up your information.
Have a great day.
^Charles
It's a microwave oven!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Preset cooking levels work great, although it will reset the clock for no apparent reason sometimes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, Shoe, for letting us know about your experience. We appreciate the feedback. ^Jecca
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large size . Makes too much sounds, when running for use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Grey,
We are glad to know that you are using one of our Samsung microwaves. Your satisfaction is our topmost priority. We apologize for the inconvenience of the microwave. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unfamiliar sounds.
I highly recommend clicking this link to identify the basic troubleshooting steps needed:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
The link below is an additional link for future reference (troubleshooting guides):
https://www.samsung.com/us/support/search/?query=microwave+making+sounds&referrerPageUrl=https://www.samsung.com/us/support/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144183733
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Noise level
Not user friendly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s loud! You have to jump through hoops just to heat something up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Diana,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 1.9 Cu. Ft. Countertop Microwave with Sensor Cook - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some troubleshooting links that might help you.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Product Manual
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
I hope your issue will be resolved.
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144383323
Thank you for choosing Samsung.
^Ross
Heating not consistent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst I ever had! Bad quality, heating so unevenly every time. Don’t know what to expected,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating it is when desired results aren't met and would love to help. Here is a link that will be helpful with what you're experiencing (http://bit.ly/2kt1rLT). ^Lo
Ok but not that strong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but sometimes the heat doesn’t penetrate into frozen food like my old microwave
I would recommend this to a friendBrand response from Samsung
Posted .Hi Drukferedcjureww,
We are glad to know that you purchased Samsung products. We are happy to receive your feedback about the Samsung microwave. We apologize for the inconvenience about the microwave doesn’t penetrate heat to frozen food. We will surely notate your feedback for better products in the future.
I highly recommend clicking these links below for a basic troubleshooting guide: See page 35.
The thaw function does not work.
https://downloadcenter.samsung.com/content/UM/202202/20220210151444470/MS19M8000_AA_DE68-04464A-03_EN_MES.pdf
If having trouble, you may use this link for future reference:
The microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144280174
Thank you for choosing Samsung. Have a great day.
-Trisha-
Best Buy service was awesome.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad decision to purchase a customer return......had a dent on the side. Also, the magnetron was broken so it made a loud noise and slow to heat anything. Good thing is that Best Buy warranty took care of the problem and refunded the purchase price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Shawn,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that powerful. Can't use timer and oven at same time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. Thank you for your review and providing us feedback for what you are looking for in future units. We welcome you to our family and thank you for choosing Samsung. ^Brad
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and not working at all. Very bad........
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jeff,
I see you are experiencing issues with your Samsung Microwave not working. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143078523. We thank you for being a part of the Samsung family. ^Brad
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but be aware its kind of loud for a microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey BigTVlover! You can use the information in this link(https://bit.ly/2SWVUv6) to help you identify the cause of the noises you're hearing from the microwave. ^Jecca
Too many features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works, but it has so many complicated features that it's difficult to use. The keypad is not intuitive, like most microwaves I'm familiar with. It looks like I will need to study the user manual, which I find excessive. I prefer appliances which are easy to use from the start.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to leave this feedback for us. ^Lo
ITS OK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its ok not great i just bought because of its on sale
I would recommend this to a friendBrand response from Samsung
Posted .Hi rabi,
We appreciate you taking the time to leave us a review on your Samsung microwave. You made an excellent for your home. Thank you for purchasing Samsung products.
If you have any questions and assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144371555
^Rainly
- Cons mentioned:Noise level
Loud and wobbly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it on the counter and it wobbled, couldn't fix. Turned it on and it sounded like it was a 100 years old and about to break. Sooo loud and junky sounding. Soften feature, boiled....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention! I am providing you a helpful troubleshooting guide to support your concerns on the microwave (https://bit.ly/2VQIUZn). Thank you for choosing Samsung for your home! ^Lena
Do you smell toxic burning plastic? We do.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 2 years ago, in April of 2020. Within a few months, it made a horrible burning plastic smell. Turns out, the temperature shutoff sensor draws too much current, and melts the plastic on the contacts on either side. My husband came up with a workaround that's lasted us until today. Now it's making the same smell, because the contact on the other side is melting too. I'll definitely avoid Samsung microwaves from here on out. Aside from that, it was a decent microwave, and I really liked the silent feature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Suze,
We appreciate you letting us know about your experience with your Samsung microwave.
If the microwave makes a strange noise or generates a burning smell or
smoke, unplug it immediately, and contact your nearest service center.
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145562741, to help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Noise level
Low quality and noisy Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this product. It is extremely loud and does not cook well. It cooks much slower than my previous unit which was a lower wattage unit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. I am sure that you will enjoy the added features on this countertop microwave. Thank you for choosing Samsung. ^Brad
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is a little to pricey for the functions that it has. Not many options on the preset buttons nor anything extra that a normal microwave at Walmart already offers. Overall the value for the microwave should be nomore than 150
No, I would not recommend this to a friendTo loud
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super loud and super big. Traded it in the next day after i bought it. Wouldn’t recommend if you’re wanting a quiet microwave and one that doesn’t take up a whole counter.
No, I would not recommend this to a friend- Cons mentioned:Noise level
Horrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Sounded like it was going to rattle itself to death or explode when running. Returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there.
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Heats slow for it's wattage and often inconsistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave oven has a nice appearance and fits well into my kitchen. Unfortunately, it heats slow for it's wattage, requiring longer cook times for all food that is heated in it. Not only is it slow, but it is inconsistently slow; needing different cook or ha eating times for the same item (ex: warming a cup of coffee). On four or five instances, the food item did not heat at all. I really should return it!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Greg! I have this link (https://bit.ly/2Oy4xKa) that might be able to help you with the microwave not heating properly. I would also recommend checking the user manual to verify the power level the microwave is set at. ^Jecca
Stopped working exactly after the warranty of 1yr
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot believe that an expensive microwave stops working exactly 1 year after normal use. We had cheaper microwaves that worked for longer. We are kind of disappointment
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how upsetting it is when our expectations aren't met and are sorry to hear that you're having problems with your microwave. If you are still in need of assistance, this link will be helpful in finding a service provider in your area that will help get this resolved (http://bit.ly/2ksKPDF). ^Lo