Customer Ratings & Reviews
- Model:
- MS19M8000AS
- SKU:
- 5812100
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Noise level
My 1.9 Samsung microwave is not what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It makes a extreme loud noise for the first few seconds as it starts then it’s quieter but still loud! Very unhappy with this product!
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI FKAustinTX! Thank you for your feedback. We are sorry to hear that your microwave is making some loud noises. Please see the link below to address the noises you may be experiencing. (https://www.samsung.com/us/support/troubleshooting/TSG01001968/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143901009
Thank you for choosing Samsung. ^Nic
- Cons mentioned:Noise level
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a noise not sure why. Reposition and it still makes a vibrating noise
I would recommend this to a friend Samsung Microwave Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last three years... I'll give that BUT do not waste your money on Samsung products! Complete junk. This microwave no longer works.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Nice New Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use and effective microwave at a reasonable price. Plugged it in and it was all set!
I would recommend this to a friend - Pros mentioned:Ease of use
Positive Response
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact and easy to use counter-top microwave. Manual instructions are clear.
I would recommend this to a friend Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as anticipated and hoped. Only negative is the microwave is louder than anticipated or louder than prior microwave when in use.
I would recommend this to a friend- Cons mentioned:Noise level
Noise
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise is too loud that it seems that something is broken or has a loose part inside. I exchanged it for an LG
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Your reference number is 1144618882.
-Noraina
Will die by year 3.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's dead. Just short of 3 years. It's only use now is for the clock til I get new one. Expected more from a Samsung but people just usually say nothing last anymore and it's definitely true. Paid over $600. Yikes!
No, I would not recommend this to a friendAwesome microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Love this microwave. Powerful. Has many functions like beverage, pizza, reheat , and alot more.
I would recommend this to a friendDesign Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first one because the door inside was fogging up due to condensation. Therefore the door seal was not maintained. The same thing for unit number two and also number three! Avoid this model.
No, I would not recommend this to a friendDoes not heat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not heat. Its a terrible microwave. Do not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know the convenience a microwave provides in preparing food at home. Let us help you with the microwave.
Please follow the steps below to help you with the microwave.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046690 to help our team pull up your information.
Have a great day.
^Aloe
Noisy and short life, only 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy all along and went out of order in 3 years
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how convenient it is to have a microwave at home. Let us get the unit back on track.
Here is a link to help you with the microwave noise. Please see each section, follow the steps that best describe the noise you hear from the microwave, and click the hyperlink for further assistance.
Samsung microwave is making unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147062039 to help our team pull up your information.
Have a great day.
^Aloe
Did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this microwave because it did not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Cons mentioned:Door
Expected better quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor workmanship. Chipped interior, loose door, wobbles, and the plastic where the time clock is at is bent in the the entire touch button dial things is about to fall off. Sending it back and getting a different one. Now how am I suppose to match my Samsung black stainless steel fridge.
No, I would not recommend this to a friend Broke in only three years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave in 2017 and it has already stopped heating. I was told it would be too expensive to have repaired and I should just buy another one. I expect appliances to last more than three years. Worked great until it didn't.
No, I would not recommend this to a friendToo Large
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAY TO LARGE! You can cook a turkey in this thing!! Works the same as all the rest.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BabsStuff,
We appreciate you giving us a review about the Samsung microwave. You made an excellent choice for your home.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Reference number: 1144853489
^Rainly
Not good Christmas!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift and box was fine when removed from box whole left side bent in! Called Best Buy same day and still waiting to hear back! Not pleased!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Do not recommend!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave stopped working in less than 2 months. It no longer heats anything. And it’s past the 14 day return policy so we can’t return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Emily,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the microwave stopped working and no longer heats anything. I'm sorry to hear that the return policy is no longer available.
To help you with this, I will provide you with a link that indicates an article if the Samsung microwave is not heating or stops working.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/troubleshooting/TSG01001963/.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144533001
^Rainly
stuck on low power level
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Default power level is 1. Can't be reset. So you have to manually enter power level with every cooking use. A major controls design flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Steve,
I would like to help you with this!
Go to page 19 on the user manual you'll find the steps on how to change the power level. Manual: https://bit.ly/2MHnl6q
If that doesn't work, feel free to contact us via:
Facebook/Twitter: @SamsungSupport
Live Chat: https://bit.ly/2z9FXFr
^Joan
Defective product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return as initial start sounded like a freight train and as if it would blow up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bestbuyshopper66,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For future reference, you may click this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave+noise&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144207848
Thank you for choosing Samsung. Have a great day.
-Trisha-
