Customer Ratings & Reviews
- Model:
- MS19M8000AS
- SKU:
- 5812100
Rating by feature
- Performance
Rating 4.3 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers regard the 1.9 Cu. Ft. Countertop Microwave with Sensor Cook as a good-sized, easy-to-use appliance that heats food quickly. Many appreciate its sleek design, attractive appearance, and the range of features it offers, while some find the noise level to be excessive and have experienced minor issues with the door. The price point is also frequently praised.
This summary was generated by AI based on customer reviews.
stuck on low power level
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Default power level is 1. Can't be reset. So you have to manually enter power level with every cooking use. A major controls design flaw.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Steve,
I would like to help you with this!
Go to page 19 on the user manual you'll find the steps on how to change the power level. Manual: https://bit.ly/2MHnl6q
If that doesn't work, feel free to contact us via:
Facebook/Twitter: @SamsungSupport
Live Chat: https://bit.ly/2z9FXFr
^Joan
Defective product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return as initial start sounded like a freight train and as if it would blow up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bestbuyshopper66,
Thank you for reaching out to us and we are glad to know that you are using Samsung microwaves. We understand that it is sometimes uncomfortable to hear something unusual about our appliances, especially if they are making unusual sounds.
To help you out identify the issue, please click the link for your reference and some basic troubleshooting guide.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For future reference, you may click this link for other troubleshooting steps:
https://www.samsung.com/us/support/search/?query=microwave+noise&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MS19M8000AS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144207848
Thank you for choosing Samsung. Have a great day.
-Trisha-