Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No fingerprints. Cooks evenly. Easy to set clock
I would recommend this to a friendless then 18 months Average life in my experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unreliable. already had the Jumbotron replaced within 14 months.. fought had with Samsung before they agreed to cover labor as well. This is my second one in 36 months. the other died within 18 months
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Zobs,
We know how crucial it is to have functional appliances at home. To help you is all we wanted.
We would love to ensure that we provide you with the best assistance with your service repair on your microwave.
Please feel free to get back to us via the following options for any follow-up questions or inquiries:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146915363) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Tysm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great looking forward to using it daily Tysm
I would recommend this to a friendDisappointed, took a half hour to set the clock
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, took a half hour to set the clock! My microwave included a manual, unfortunately it wasn't for my model. Very annoying. Perhaps Samsung should increase the quality control. Google saved me in the end. 2nd disappointment, i haven't found the one touch cook that my previous microwave had. The positive is this microwave seems to work and has a powerful vent fan. And I was able to download a pdf of the manual.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues getting your Samsung Microwave set up. I am glad to see that you were able to access our Owners Manual on our website and download it. We are excited to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
n/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok.just ok..not badno morejust buy one time that it..it just ok still cost more then a
I would recommend this to a friendBrand response from Samsung
Posted .Hi nhan,
We appreciate you taking the time to leave us a review on your home appliance.
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number 1145016246, it will help our team pull up your information.
Leo
Functional Issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the microwave. However, after a little over a year of use, the popcorn and power level features no longer function. In addition, the time can not be set. A big disappointment!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand your disappointment about your microwave, which suddenly stopped functioning. We're here to help.
We would love to speak to you directly to provide us with more details about what happened to your microwave and for us to provide assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147005353) to help our team pull up your information.
Have a great day.
-Kimberly
It’s ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. Handle gets hot being over stove. It’s ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KimberlyE,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Have a great day.
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that this microwave didn't have more features. didn't seem to heat as well as I expected. Does look nice though.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there SurveyCreator,
I see that you are having some concerns with your Samsung Microwave and I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00049159/
We welcome you to our family and thank you for choosing Samsung. ^Brad
WORST MICROWAVE
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was purchased and installed on Aug 17 2021. We barely used it to for a couple of weeks and one fine day , when I was heating something, it stopped working /not heating the food. At that point, I did a lot of troubleshooting and finally tried the age old method of unplugging the system and turning it on after a couple of hours. It started working then. But this problem repeated again after 2 months. I repeated the same fix and it worked again. Now after 5 months, it has happened again. And this time , no matter what I do , the food won't heat. The display is on and the microwave seems functional except that it won't heat the food. I have lodged a ticket with Samsung more than a week back and they scheduled an appointment with a local agency to look at it. The agency then has cancelled the appointment stating that the parts that might be needed to replace are not available yet and it might take longer. I have a family with 2 kids and it has been painful without a microwave. VERY DISAPPOINTED with the product and the service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand how frustrating that can be. You are a valued member of Samsung and your experience matters to us. Samsung is continually improving it's products and services and your feedback is vital to that process. We would like to inquire further about the concerns you are having with your microwave. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144033779) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Performance
Yep… it’s a microwave!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one cami in broken from the manufacturer, so it couldn’t be mounted. The new one came in and works like a dream.
I would recommend this to a friend Defective Microwave Oven
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave Oven is a great looking, has amazing fixtures, but unfortunately the package that came with is not so great. My microwave oven suffer a broken roller fan due to the fact of poor packaging I discovered after it was delivered. I address that issue with Best Buy and the manufacture with any respond. For that I rated only 3 stars.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144624204.
-Noraina
Samsung microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it was this microwave with all the bells and whistles or there was a issue with it before was a open box, tried it out when we mounted it it worked Thanksgiving day tried to heat up some food nothing would not warm up food, could not change power level ,back to best buy it went, picked up a basic model works fine, best buy is the best no hassle exchange.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi True,
We appreciate you giving us a review about the Samsung microwave. Glad to know that you received the replacement.
Should you need support in the future, please do not hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
^Rainly
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave cooks food and spy’s on you at the same time. Wondering if the former, had one of these in his office.
I would recommend this to a friendReturned item.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this unit was open box and had issues. Had to return.
I would recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Pros mentioned:Installation
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave with plenty of power. Looks good and functions great. Was pretty easy to install.
I would recommend this to a friend - Cons mentioned:Heating
Lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for under a month and it stopped functioning. Would stop dying heating and the clock would reset. Now looking to replace it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BradB,
We understand how important it is to have a reliable appliance at home. Let us help you with your microwave.
Here is a link to help you with the microwave that stopped heating food.
The Samsung microwave is not heating up or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
We would love to speak to you about the assistance we can provide.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146967523) to help our team pull up your information when you message us.
Thank you.
-Kimberly
good micro wave, poor and complicated controls.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro wave good. Three stars as opposed to 5 given for: Poor control accessing simple task, i.e., setting clock or entering option control.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Columbus, thank you very much for sharing your experience. Your honest feedback helps Samsung grow. ^Lena
Horrible product. Quit working after 3 weeks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung service is horrible as well. Took 5 days for them to figure out there was no service provider in my area even though I live in an area with 400,000 other people. So in the past 2 years I’ve had a Samsung microwave, refrigerator and dishwasher that have all had a catastrophic failure. Samsung should stick to TV’s and exit the appliance business. And I’m still waiting on a replacement microwave. If Samsung can drag it out a few more days it will equal the total time the new microwave actually worked.
No, I would not recommend this to a friendUnit transformer sparking
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for only 2 year. Unit transformer sparking during operation making it unusable. The repair cost more than purchase of new microwave. Replaced this with Whirlpool microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vijay,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
- Pros mentioned:Ease of use
Zap em with the nuclear option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid machine, easy to use. Not all bells and whistles, but sufficient for general need someone
I would recommend this to a friend