Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
New microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is definitely faster than our previous very old one, and it looks very nice. We are still learning the ropes on it, since we are used to basically just pressing the time, though the old one did have a few other things it could do. This one has a sensor, so that is a big difference. Lots to learn and experiment with, but we do anticipate enjoying it for as long (18 years) as our old Kenmore.
I would recommend this to a friendBroke less than 2 years later!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years after buying this microwave, the door handle came loose and then fell off. Samsung said it was out of warranty and wanted $290 for the part! Best Buy Geek squad quoted us $240 for the part, plus $150 to install it, plus $120 diagnostic fee to look at it! Right, so I should pay more than $500 to repair a microwave that I paid $320 for. Ridiculous! This microwave is trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all want our appliances to last longer. To help you check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147039377 to help our team pull up your information.
Have a great day.
^Aloe
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality and a complicated supplied manual. To set a clock you need to go find the proper one online. makes frightening noise when in use. Absolutely don’t recommend this model
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anar,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having issues with your microwave as it's making a frightening noise when use and the supplied manual is complicated. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you if your microwave is making unusual noises.
You can also check this link https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf for the user's manual, and go to page 10 to guide you in setting the time on your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/ as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144535794.
-Noraina
No manual
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really the easiest to use all functions without an owner’s manual.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this, James! Here is a direct link to this microwave's User Manual: https://bit.ly/2Z5zw5w ^Jecca
Turn table rattle
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just installed May 29th due to project delays. It pretty, although makes a terrible rattle sound when the turntable is on. I tried to call Best Buy and was on hold for two hours before it just hung up on my. Will be calling Samsung tomorrow since Best Buy doesn’t answer and the chat was not available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Thank you for bringing this to our attention, here's a link to a troubleshooting guide that'll resolve your concerns https://bit.ly/2TonnVX ^Ty
- Cons mentioned:Heating
Stopped woking too soon. Poor quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop heating up. Went out just after warranty. Only used lightly. For the high price it should have lasted much longer. Very dissatisfied .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you posting a review, KatherineO.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode.
You can check the demo mode on the model's user manual link below on page 10.
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Also, I have shared Samsung links below.
Samsung microwave is not heating or has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You can also check the installation requirement on this link: https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/11819/ME19R7041FS_V5.pdf
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145656824, which will help our team pull up your information.
^Rainly
Beautiful
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave goes with the rest of my set. I love the tuscan Color. Makes it look very elegant.
I would recommend this to a friendDid not have the outlet & wiring put in yet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick installation waiting for my electrician to run a line for it
I would recommend this to a friend- Cons mentioned:Timer
Archaic. Can't Use Timer When Cooking.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering our 20-year old microwave had the ability to use the timer when cooking something, I never thought a brand-new microwave would lack that ability. If I had known this before buying it, I would have bought a different one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I would like to personally thank you for your review. You as a customer provide us at Samsung information on what our customers needs are when purchasing appliances. Thank you for choosing Samsung. ^Brad
Expected more.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is known to be a top brand. Very disappointed with this purchase. Doesn’t heat up food as good. Have to put more time than usual and reheat 2-3 times more in order to really warm up food evenly. Very complicated to use. You need a manual in order to figure out how to set the time up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! Here is a link that will help resolve your Samsung microwave concerns https://bit.ly/3obs2J1 ^Ty
Nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice microwave only complaint is the lights. The light on the inside is very dim and the lights under are dim. Was able to change the ones under but not sure how to change the inside light.
I would recommend this to a friendMicrowave stopped working after door failure
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door closing mechanism broke within 18 months of purchase which prevented the microwave from working since it would get a door not closed error and would not start. Microwave was working fine before just the door is too cheaply made. Disappointed with Samsung for cheaping out on something like a door closing mechanism that is bound to fail.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karina,
We know how important having a reliable appliance at home. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147222806) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Cons mentioned:Door
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door was bent and top was also. Didn’t mention that in the description.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Unable to cook and use kitchen timer simultaneousl
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never thought to check for this capability but I realize now how much I utilized it on my last microwave. I would return this product if I was able.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks so much, Laura0987, for your helpful feedback! ^Jecca
- Cons mentioned:Door
Door to Microwave is Crooked
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door of the microwave is crooked....I ordered an exchange and the exchange came with a crooked door also...I sent it back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
I recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found this as advertised. Plenty of features. High quality
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door and body of the microwave do not match up.
No, I would not recommend this to a friendcame defective...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had purchased this microwave with a bundle kitchen set, it came defective as the turntable would make a loud cracking sound and the buttons were so hard to push...i give it 2 stars because it had alot of options and looked nice im sure if it wasnt defective it wouldve been nice
I would recommend this to a friendBrand response from Samsung
Posted .Hi NiniB! I'd like to provide this link (https://bit.ly/3iPD173) that can walk you through what to do if the turntable is making a loud noise. ^Jecca
- Pros mentioned:Performance
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and the technician that delivered and put in was awesome
I would recommend this to a friend Beautiful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still learning the extra features but it is a beautiful addition to my remodeled kitchen!
I would recommend this to a friend