Customer Ratings & Reviews
- Model:
- ME19R7041FG
- SKU:
- 6358144
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heating
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this barely over 3 years ago and it just died. Doesn't heat and a burning smell when operating. This and the multiple repairs on my 5 yo Samsung refrigerator have completely soured me on Samsung. Their stuff looks nice but the quality is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Having a completely working microwave to cook food is necessary, RobertB. We're here to help with your Samsung appliance.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. We recommend checking the link below for more information.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Your oven is where the cooking happens, so now and then, certain types of smoke or odor are just to be expected. But how do you know what's normal and what's not? Three situations affect whether smell or smoke is typical: first-time use, self-cleaning, or everyday use. This guide will tell you about each.
Odor or smoke from Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110185/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145529395) to help our team pull up your information when you message us.
Thank you!
-Angelica
- Cons mentioned:Heating
Costs more to fix than buy new
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years old and no longer heats. Of course, out of warranty. Called Samsung and they set up an authorized service center to come repair it. $250 to walk in our door and over $600 to repair!! What?!?! Not the kind of quality I expect for Samsung.
No, I would not recommend this to a friend - Cons mentioned:Timer
Do NOT buy if you plan on using Timer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You cannot use oven when Timer is running AND the Timer lets out one beep when it is done that no one can hear! Our last microwave would make a continuous beeping sound that we could hear. Not this one. I never would have purchased this had I known they designed a Timer that only dogs can hear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you, RedmondMom, for sharing your thoughts and experiences with this microwave. We truly appreciate your valuable feedback. ^Jecca
Not of expected quality from Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Already got this repaired twice. Has serious design flaw and a dangerous one. It turns on by itself even without you actually turning it on. And the unit becomes hot. We got it repaired and had to pay for it since it was outside of warranty. The repairman advised us that it was a temporary fix and the issue can happen again. So, whenever we go out for longer time, we make it a point to unplug it to avoid any serious fire hazards. It's quite loud too. It's on the verge of breaking down again. Our previous one was GE that was perfectly fine even after running for 16 years. Since this one came as part of refrigerator and the cooking range, we replaced it. And we repent about it. The refrigerator and cooking range are great but the microwave is really bad.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AnilJ,
Thank you for choosing Samsung for your microwave needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
- Cons mentioned:Timer
Do not buy. Find another brand!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ours died after a little over two years. Made a weird noise then conked out. Not impressed. Like someone else mentioned also, you couldn’t use the timer feature and the cooking function at the same time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Let's explore more options to get your microwave efficient and operational!
Please refer to the guides below to diagnose your microwave from not working.
Samsung microwave is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
Samsung microwave does not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01001964/
For added reference, I have shared this link regarding the noises coming from the microwave.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145776394, to help our team pull up your information.
Have a great day!
^Chrystel
Avoid Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We " downgraded" our entire kitchen set with Samsung for around 4k two years ago. In that time the dishwasher had to be replaced because it wouldn't wash dishes and almost never complete a cycle. The microwave the handle broke off,the front door cover broke off,and the door doesn't latch. The stove is ok but alot of variance in temp settings for the eyes. The fridge is the only thing that kind of resemble a somewhat good appliance. Samsung does NOT make a quality kitchen product and I will NEVER purchase another Samsung item for the kitchen. I wish I would have saw this review before I originally redid our kitchen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want your experience using the appliances to be more convenient, JasonS. We're here to help.
We have a link with information to help you with the dishwasher that needs to clean the dishes correctly. Click on the bullet point that best describes your experience with the unit. We suggest checking the hyperlinks attached to it as they also contain helpful tips.
Dishes are not clean after the dishwasher cycle:
https://www.samsung.com/us/support/troubleshooting/TSG01000962/
For reference, check the guides below about enhancing the dishwasher's cleaning performance and its cycles, settings, and options. Please watch the video of the first link from the start until 1:25; the second link includes another resource about loading the dishwasher, which we suggest checking too.
Improve your dishwasher's cleaning performance:
https://www.youtube.com/watch?v=bajCw_H-njg
Samsung dishwasher cycles, options, and settings:
https://www.samsung.com/us/support/answer/ANS00084182/
For further assistance regarding the microwave's handle and door cover that broke off and the stove, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146131333) to help our team pull up your information when you message us.
Thank you.
-Angelica
Do Not Waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you check after use everyone complain of the same thing - I had the microwave for 3 years and it needs replacing . It smells like burning plastic and no longer warms up. Spend a bit more ang get another brand, samsung is not made for long term
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DarlyJ,
We understand how concerning it is when a microwave smells like burning plastic and does not warm up. Let us assist.
The link below contains information on what to do when the microwave has stopped heating.
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
For further assistance with the burning plastic smell, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148279522) to help our team pull up your information when you message us.
Thank you.
-Angelica
It last as long as most relationships.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave did not even last two years. It has nice features, but the door would not stay shut and it became impossible to use. After looking deeper into the complaints, the door mechanism seems to be a constant failure issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello DavidC,
We understand how you feel about the microwave door not shutting off.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Cons mentioned:Heating
Unreliable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable! Bought this microwave in November, 2020. It is now August, 2022 and it no longer heats food. Since it broke within two years of use, I will no longer purchase Samsung products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for your review. We are saddened that your microwave no longer heats. I understand how important it is for you to fully utilize the microwave's potential.
I recommend following the steps in these links below to help you with this concern:
Samsung microwave is not heating:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144865432 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Great TVs and Phones - Questionable Appliances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would be cautious when purchasing a Samsung Appliance and the Tech Guard - 2 years ago we spent over $5000 on Samsung appliances like this. After 2 years and 1 month, the bottom of the dishwasher is not working, the ice machine in refrigerator works half the time and yesterday the 2nd microwave stopped working. After 2 45 minute phone calls to Best Buy total tech that we pay for, we have been waiting a month for a call back on scheduling service. We have 3 Samsung TVs, cell phones and projector from Best Buy that work great and that is why we went with Samsung Appliances. But I would be cautious on the appliances and the Geek Squad/Total Tech package.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out. We appreciate you informing us that your Samsung microwave has stopped working, the bottom of the dishwasher is not working, and the ice machine of your Samsung refrigerator works half the time. We apologize for the inconvenience and will gladly look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave has stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For other concerns, you may reach out via our Support Channels below to speak with a live representative.
1. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
4. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144809108
Thank you!
-Angelica
Dead in less than a year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dead in less than a year. Can’t get it repaired because of covid 19. Also, the installers were very unprofessional, broke my stool that they borrowed (not sure why they didn’t have their own when it’s a pretty standard installation). And they didn’t even tell me they broke it. They also charged me their own surprise fee for installation and told me Best Buy would refund what they charged me. Best Buy did not refund me. They said they would send a gift card but it never came. I had to pay the two hour late guys to install my microwave 80 dollars. They also left a big scratch on it. This is the last thing I will ever have installed by Best Buy. I bought it with a brand new stove, And of course they put a dent in that too. I’m pretty sure this is broken because they probably did something wrong on the installation, or it’s a piece of 300 dollar garbage.
No, I would not recommend this to a friend- Cons mentioned:Button quality
buttons dont work as well.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.buttons don't work as well. i have to push really hard for them to work. Even if I push hard, it may or may not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Let us get the buttons of your microwave working again.
Here are tips on ensuring the microwave is well-cleaned and maintained from the inside and outside.
How to clean a Samsung microwave.
https://www.samsung.com/us/support/answer/ANS00062285/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145860717 to help our team pull up your information.
Have a great day.
^Aloe
Poor durability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. It lasted 4 years, and I need to replace it. I consulted a repair guy, and he said that the symptoms seemed to be that the magnetrons were going bad and the parts were expensive, which would not be worth to repair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We greatly appreciate your review of this experience. Let's help you with this.
We would like to speak with you personally so we can gather more information about the microwave and better assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147537948, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung can do better...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started toake buzzing sounds when not turned on. Suspecting its a faulty door switch or wires.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand that dealing with a noisy microwave can be disappointing. Allow us to help.
Here is a link to help you troubleshoot the buzzing noise the microwave is making. Please select "Humming or buzzing."
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148839572) to help our team pull up your information.
Have a great day.
^Camille
Nope
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love this microwave but it stopped working properly almost immediately. About a month after we got it the Popcorn button stopped working. Three years to the day of buying it and the microwave keeps overheating and turning off - super frustrating when you are in the middle of cooking multiple things for dinner. It also then needs to sit for 10+ minutes to cool off!
No, I would not recommend this to a friendHandle is poorly made
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've had the Samsung microwave oven for about a year. The oven works fine but the plastic piece on the inside bottom of the handle broke. Now I have to hold on to the top of the handle to open the door. Very disappointing.
No, I would not recommend this to a friend- Cons mentioned:Heating
Doesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Popping noise and now it no longer heats. Only 3 years old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We want you to have a better experience than this. Let's help you with your dishwasher.
Here are some steps to take when your microwave is not heating and making a popping noise. Please click the link and hyperlinks for tips.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146521343, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung Support/ warranty is a joke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave worked great at first and looks very nice but after just a couple of years it completely died. Took the microwave to a repair shop (as we were told to do by Samsung) and found out that it was the main board that went out and is supposed to be covered for 10 years under Samsung warranty. Samsung support was a nightmare to work with, had to call in several times and after doing everything they told us to do they still have not paid us for the microwave or the repairs. This is our first and last Samsung appliance we will be purchasing.
No, I would not recommend this to a friendDon't get it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad door design. It's held together with little plastic inserts that slowly break away. Didn't last more than 2 years of regular use. If you google the model you will note many people complaining about the same issue. And, forget about replacing the door. It will cost as much as a new Microwave
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We want you to know that we value your feedback, and we can understand that anyone would be disappointed if they had to endure this experience. Let us assist you.
If you are in search of a replacement part, you can visit the link below for our authorized distributor for Samsung parts and accessories.
https://samsungparts.com/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146807240, which will help our team pull up your information.
^Rainly
Dont get this microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave back in november 2019. It is now february 2024 and the microwave has completely died. During this 4 year and 3 months duration the microwave handle broke off, the door latch suffered issues closing, and the exhaust is absolutely horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brock,
We know the inconvenience of not having a working microwave in our home. Let us help you.
In case you will be needing parts and accessories for your Samsung appliances, kindly check out our authorized distributor at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146882201, which will help our team pull up your information.
^Rainly