Customer Ratings & Reviews
- Model:
- RZ11M7074SA/AA
- SKU:
- 6423217
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the ample capacity, size, and space-saving design of this 11.4 cu. ft. convertible upright freezer. Many appreciate the convenient drawers for food organization, the quiet operation, and the flexibility of its convertible design. Positive feedback also highlights the ease of use and effective temperature control. While some find the price a bit high, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Best choice i could have made fir a freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely stunning! Its bot too big, takes up less room than a side by side refrigerator but yet has lots of room for my freezables.
I would recommend this to a friend leveling is off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge tilts foward even after the bottom legs are adjusted. They should put the levelers in the front and back.
No, I would not recommend this to a friendNot yet received
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered in June. Was told it would br available for pick up 8/1. Then pick up date was pushed back to october. Still have not yet received item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand that your overall purchasing experience can be disappointing.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 to follow up on your order status. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t understand why the door does not have shelves the whole way down the door We are using this as a freezer but if we wanted to use it as a frig it would be a total waste of space
I would recommend this to a friendNot serious seller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thos seller is not serious, we bought this item after one month of waiting to be del8vered the6 requested another month! I do not recommand this seller for any, you'll be loos8ng your time they are not abl
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your questions or transfer you to your local store to follow up on the delivery of your fridge.
Have a great day.
-John
Only works for 12 hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After waiting five months to get it delivered it only works for 12 hours now waiting for a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Gumby6,
Thank you for reaching out. We appreciate you letting us know that your Samsung freezer only worked for 12 hours, yet the delivery took five months. We apologize if you have to experience these issues with one of our products. We're here to help.
For future reference, attached is a link to our Support page, where you can find troubleshooting steps for any issues you might encounter.
https://www.samsung.com/us/support/search/?query=Convertible+Upright+Freezer+Specialty+and+Kimchi+not+working&page=1&sort=relevance&SiteType=support&SupportTopics=How+To&ModelCode=N0054270&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fhome-appliances%2Frefrigerators%2Fspecialty-and-kimchi%2Fconvertible-upright-freezer%2F&tabOrder=index.html%2Canswers%2Ctroubleshooting_guides%2Csupport_videos%2Clinks%2Cresources%2Cfaqs&verticalUrl=index.html
You may also refer to the user manual for additional information about the product.
https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144196487
-Angelica
So badddd
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dididn t received the item they are just texting fir rescudule and i am calling the number which is on the text message they are not getting back to me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to get an update regarding your order.
Have a great day.
-Ernest-
- Pros mentioned:Size
Samsung Upright Freezer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compact, but organized well with plenty of bins. Fits nicely into a small space. Very quiet, too. Working great, so far...
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already buy it it is really good to have it. I highly recommend
I would recommend this to a friend - Pros mentioned:Capacity
Upright freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what we were looking for our new kitchen. Sleek and spacious.
I would recommend this to a friend - Pros mentioned:Overall performance
Great freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had this freezer delivered a few days ago and it has been great!!!
I would recommend this to a friend Good but one design flaw
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these, one used as a fridge and the other as a freezer. Picked these as the slim dimension allowed us to be able to get them into a storage room that a bigger one would not. Anyway, they are good and look nice but one complaint is that you can't put a gallon on milk on a shelf! Well you could remove a shelf, but you only get two, so that's not a great plan. So I have to put milk in a drawer. Not ideal. Wish there were more choices on how to position the shelves.
I would recommend this to a friendSamsung fridge and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product great value and great delivery the only thing I regret is not tipping the delivery guys.
I would recommend this to a friendGreat freezer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exceeded our expectations! Full size freezer in a small footprint was perfect for our needs!
I would recommend this to a friendBest Buy is the best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a highly quality product. Delivery service was how I expected.
I would recommend this to a friendMrs. Crist
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two of these, one to use as a refrigerator and one to use as a freezer. We ordered these in May they were delivered in October. The refrigerator does not serve the purpose that we need it for. We are unable to put milk or gallon bottles or sodas on the shelves because the shelves are not adjustable. Also these were delivered by a third party delivery truck. They did not set up the refrigerators, level them or show us how to convert one into a freezer. Also they were to reverse one of the doors. They said that was not their job. Now we have to wait for another week for The Geek Squad to come and reverse our door. Plus one of the hinges was broken. Overall I would not recommend these refrigerators to my friends and I will not buy appliances from Best Buy anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Here is a link to "Tips for an organized Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00084845/
I also shared this link about "How to level your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00062321/
The below link is the user manual for your model. Turn the page about Mode Select on page 20: https://downloadcenter.samsung.com/content/UM/202010/20201005164257413/Onedoor_RR7000M_FRE_DA68-03561Z-00_EN-MES-CFR.pdf
Have a great day.
Melardo