Customer Ratings & Reviews
- Model:
- RT16A6195SR
- SKU:
- 6471975
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are pleased with the overall performance, size, design, and capacity of the 15.6 cu. ft. Top Freezer Refrigerator. Many appreciate its quiet operation and intuitive temperature control system. The freezer performance and lighting have also been positively noted. However, a few customers have reported issues with the refrigerator's sealing.
This summary was generated by AI based on customer reviews.
Leaked!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wondered why the freezer was full of ice and snow immediately after we turned it on. We discovered that there was a gap down the left side of the refrigerator and freezer where the seal is supposed to connect the doors to the refrigerator and freezer. Had to return it. Luckily, we discovered the issue before the warranty was up and Best Buy came to pick it up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sapphira, thank you for choosing Samsung for your fridge needs. We are saddened to hear that you have returned the fridge as the freezer was full of ice and snow because there was a gap in the fridge door. We look forward to working with you in the future.
Have a great day.
^Camille
door reversal is a nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This "install" (door reversal) has been a NIGHTMARE. The first crew sent couldn't complete the task (they thought a part was missing, but it was there) and the second crew sent simply left without coming up to the door (I had blocked my day and took off to be there).
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to discuss sending an installer who could finish the task.
Have a great day.
-John
Judy ok.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refridgerator works fine. I do not like that there⁹ is limited places for the shelves and you can not see whats on the top shelf without bending over.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, Ralphie.
Let us give you a few tips on how to make the most of the space in your refrigerator.
To give you more tips on how to organize your food inside the fridge to maximize its space, please use this link below.
https://www.samsung.com/us/support/answer/ANS00084845/
This video will show you easy ways to adjust the shelves and bins of your fridge to fit your food.
https://www.youtube.com/watch?v=pN8js9mZrXI
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145777820) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Pros mentioned:Size
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the refrigerator is the perfect size and fit for our basement and extra food during the holiday.
I would recommend this to a friend Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the reasons I purchased this refrigerator was that it was advertised on the Samsung website and others to have "wifi connectivity". Talking with Samsung I have discovered that it does not. That to me is false advertising.
No, I would not recommend this to a friendReliable, but makes a weird sound that's concerni.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it's been great. However, it is making a strange sound sometimes. Not sure where it's from.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Leonardo.
Thank you for taking the time to leave this review. We understand you have a concern with the refrigerator noise.
To help you with refrigerator noise concerns. Please check this link.
Understand the noises coming from your Samsung Refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144952042) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Overall performance
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge had gotnbut was to big for our area but looked nice and clean!
I would recommend this to a friend - Pros mentioned:Size
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's just what i expected the quality the size perfect for my kitchen
I would recommend this to a friend Ok purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very small. Purchased as a temporary solution. Will move to garage in future.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Patrick.
Your honest review of your refrigerator is very much appreciated. If you will put this in the garage, here is the site location.
• Has a solid, level surface without carpeting or flooring that may obstruct ventilation
• Is away from direct sunlight
For more details, please see this link to your user manual. Turn to page 15. " Select a site location."
https://downloadcenter.samsung.com/content/UM/202109/20210927094345230/TMF_RT6300A_DA68-03376Q-00_EN.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1145067684) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Fails to cool to safe tempature
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge does not cool when the temperature rises in the afternoon (garage fridge). All food in the fridge had to be thrown out. Two service calls with Best Buy have yet to resolve the issue. Poor quality fridge and poor quality Best Buy service!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bill,
We understand how important it is to have a fully functional refrigerator at home. Let us help.
Here is a link to the user manual; kindly go to page 37 for troubleshooting steps for your freezer that is not cooling enough.
User manual.
https://downloadcenter.samsung.com/content/UM/202109/20210927094345230/TMF_RT6300A_DA68-03376Q-00_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149752792) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Stopped cooling. Temperature fluctuates.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave 0 stars I would. I am upset because I have had the fridge less than a year. I can’t put food in the freezer. Samsung sent a repair person who said the Best Buy installers damaged the fridge when they switched the doors. Best Buy said that wouldn’t affect it and Samsung says it’s got damage and they won’t send a tech. I have called Samsung five times, each time over an hour. They twice said they would send someone and then the next day they text to cancel the ticket.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, FeliciaK. Let us help you out.
To fix your fridge's cooling issue, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147171769, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Overall performance
Good little budget fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good little budget fridge. It does the trick.
I would recommend this to a friend Frustrated Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues, door put on wrong, employees didn’t know what they were doing. The second time, they brought an ice maker, that had been on back order, they pretended that they knew what, they were doing, they didn’t as well. They told me, I would have ice in four hours, it had been a week no ice. I rate this as a F- for service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about your overall experience with the ice maker.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the unit. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
No ice maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the bestbuy web site it shows icemaker. I thought it did included icemaker but it did not. I hope it clearly shows at the site for any confusions.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the feeling of having a refrigerator without an ice maker.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the refrigerator. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Drawer broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good for about a year and just when my coverage ended, it broke so now it’s gonna be $120 for me to get a plastic drawer 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand where you're coming from. Let's assist you with this.
Should you wish to purchase the compatible drawer for this refrigerator, please get in touch with our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST. They can check the compatibility and availability of the parts or accessories you wish to order.
If you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147006367, to help our team pull up your information.
Have a great day!
^Chrystel
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product from best buy August 9 2022, I called best buy 9/5/22 letting them know the refrigerator that I just bought brand new has a defect : top freezer works fine bottom part does not cool at all EVEN ADJUST TO HIGHER Level .This a is brand new product that is not even working right, i called i was not able to get no help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Aldos,
Thank you for your review. Our apologies that your fridge experiences cooling problems. I understand that this experience is not ideal.
I recommend following the steps in these links below to help you with this concern:
Cooling issues with Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144900152 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Two Defective Refrigerators in a row
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second defective refrigerator i have had delivered. The delivery guys are great, but the products are garbage. My tenant had to throw away a bunch of meat and cheeses, milk, etc...and she has her remaining groceries in my frideg and freezer. I was told that it would take a week to get a replacement here. 0/10
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Bad bad bad warranty just 1 year
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year Warranty only, the worst fridge, just don’t buy it, accessories inside are bad quality, not cooling enough, even when is almost empty
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
It's really disappointing when the cooling temperature doesn't perform as it should. Let's get this rectified.
To get the refrigerator to cool and perform at its best, kindly visit the user guide below and follow through on the troubleshooting steps on page 37 under "Fridge/freezer does not operate. Fridge/freezer temperature is warm."
User manual:
https://downloadcenter.samsung.com/content/UM/202109/20210927094345230/TMF_RT6300A_DA68-03376Q-00_EN.pdf
We would like to speak to you properly to gather more information about the accessories. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148801064, to help our team pull up your information.
Have a great day!
^Chrystel
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you ope the fridge and the freezer open also very disappointed don’t waist your money on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that your refrigerator doors open without trouble, Kett. We'll be delighted to help with your Samsung refrigerator.
Please get in touch with us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Terrible Fridge for a Samsung!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy. dents very easily then it looks terrible. They should make the front of the fridge like the sides, much more durable, easier to keep clean and doesn't dent. You can not adjust the shelves, which is useless.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand what you're going through with the fridge's surface and shelves. Let's get the help you need.
This refrigerator model has fixed shelves.
Below is an instructional video about the proper cleaning of the fridge's surface to prevent further dents/scratches. Please watch 2:04 of the video for reference.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147068196, to help our team pull up your information.
Have a great day!
^Chrystel