Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- SKU:
- 6443498
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Great experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found it small and Best Buy conducted replacement for a bigger one. Very good experience, smooth and professional!
I would recommend this to a friendYou can do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks lovely, but access isn’t so easy and it is VERY noisy. Would not recommend!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cici.
Thank you for taking the time to leave this review. We understand that you have a concern about the refrigerator noise.
To help you with the noise. Please check this link.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144925175) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
- Pros mentioned:Overall performance
Cool Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps things cool and frozen but makes too much ice so when you open the door ice spills out.
I would recommend this to a friendBrand response from Samsung
Posted .Hi CoolFridge,
Thank you for sharing your experience with us. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. I also like to apologize for the inconvenience that the refrigerator makes too much ice. Typically because the ice bucket is not in the proper position.
I highly recommend visiting this link for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#items-freezing-in-the-fridge-compartment
You may use this link as a reference for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=freezer+makes+too+much+ice&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208700
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoyingbthis fridge, but i do miss a middle drawer
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service overall. Fridge works well and the customer service was helpful
I would recommend this to a friendFridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a pretty good price we weren’t sure on how the no handle thing would look or be considering I’m pretty tall and the handle is a little low. If your 6ft plus it might be annoying lol but other than that great fridge
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator/freezer. It’s the perfect size and the space inside is just right for me and my husband
I would recommend this to a friendSamsung Refrigerator RF 18
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Samsung Refrigerator and am very pleased with it. We had a professional in stall it in our motor home with no problems. Been a long time since we had really frozen ice cream, this one really does the job!
I would recommend this to a friendIce Maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live on the second floor and do not want to hook-up the water for the ice maker, Therefore a lot of wasted space because I can't just take it out.
I would recommend this to a friendPerfect purches
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything anout it. I can connect it to my phone and controle everything
I would recommend this to a friendnew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered & installed on the scheduled day and time, so far, it functions well.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storage is so small than I thought it is. Saw more dents too as
No, I would not recommend this to a friendAo far so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. If i dont write a review right away i will forget about it. Fridge doesnt have an onboard water filter if that means a lot to you, but we have a whole-home sediment filter and water aoftener. Simple but
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy that Best Buy is taking back the fridge and proving another one that fits.
I would recommend this to a friendNice refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was easy. Had a little trouble getting the ice maker to work but after I figured out how to reset it, it worked well. It is a little loud when the ice tray fills with water but that is my only complaint.
I would recommend this to a friendjust ok
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I got the refrigerator delivered it was banged up pretty bad. I was able to get a couple hundred off the original price but I wasn't loving the interaction I received. The refrigerator itself is made more than likey by a man. It doesn't have convince and I wouldn't buy it again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
- Cons mentioned:Freezer performance
Less than two months, freezer already failing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this refrigerator on June 5. Less than 2 months later, the freezer randomly stopped working. The app said the freezer was at 0 degrees, and that everything was fine. Meanwhile, everything in the freezer melted and had to be thrown away. I contacted Samsung for a warranty repair, They told me this was totally normal, and that I should unplug the fridge for 5 minutes and plug it back in again. This, indeed, caused the freezer to start freezing again. However, they refused to pay for my lost food and I do not trust that this will not happen again, so I am afraid to put anything in the freezer other than ice.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We can only imagine how you feel. We want to speak with you directly to provide better support for your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146065932) to help our team pull up your information when you message us.
Have a great day.
-John
Samsung 17.5 fridge-good and bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While we generally are pleased with the refrigerator, it has pros and cons. Pros: It’s the perfect size for our kitchen. It doesn’t protrude into the space, and it has a nice sleek design. The finish is great. No fingerprints and easy to clean. It’s really quiet too, which pleases my husband very much. Generally, the refrigerator is nicely laid out. There is good storage room on the doors. I like the temperature controls. Very easy to use. Cons: Access is a bit odd in some respects. When you open just the right door, you can’t get the right side vegetable bin open. The freezer access is difficult. The drawers don’t open all the way. And there doesn’t seem to be a lot of space in the freezer. Also, the doors don’t close like a regular refrigerator. You have to push on them to close them. One other thing: because it’s French Door design, you have to think before you open the fridge, meaning which door to open. But for us, that’s just a matter of getting used to a new design.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Karen, I want to say congratulations on your new Samsung Refrigerator and appreciate you taking the time to post a review. I know the major little differences between styles is sometimes tedious and am glad to see that you are enjoying your machine. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent product and the smart home integration works well. The unit will even send an alert when the kids forget to close the doors which is great and gets used quite often
I would recommend this to a friendGreat choice!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is excellent! It fit right where I needed it to be.
I would recommend this to a friend