Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- SKU:
- 6443498
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Not Bad, check the spacing inside!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check what you plan on putting in both areas first.
I would recommend this to a friendGreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge. Especially the ice maker. Delivery guys were wonderful.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge and my Best Buy purchase, customer service and delivery experience.
I would recommend this to a friendSleek Cool refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice large refrigerator with a sleek look! I like what it has to offer!
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge and very easy to keep organized .
I would recommend this to a friendGood to pass through any doors.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator for a small house. Good item.
I would recommend this to a friendNew kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales lady Ginger was awesome very helpful Delivery and installation was on point Quick and efficient
I would recommend this to a friendGood one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best product I purchased for my rental home from samsung
I would recommend this to a friendDon't risk it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We really loved this fridge for the 17 days we had it. After 17 days, it completely shut off with no rhyme or reason. Breaker box was fine. Plug was powering on other devices fine. Samsung sent a repair man and he stated that most of the calls he gets are about Samsung appliances. Anyway, he couldn't completely identify the exact problem, but the part wouldn't be able to get here for a couple weeks because it's so new. It's unfortunate because I have had great luck with my other Samsung stuff (TV, laptop), but I would not recommend taking the risk of buying this specific fridge and probably Samsung in general until their longevity and quality is proven. My local Best Buy was awesome and helped me exchange the non-working fridge with a Whirpool.
No, I would not recommend this to a friendExcellent Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this refrigerator and I am honestly very happy with the purchase and the quality.
I would recommend this to a friendNew fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was helped right away. Quick and easy, no hard sell, no foolishness. Quality product at a good prices ice.
I would recommend this to a friendTruly a failure of a fridge.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot emphasize enough how much I do not recommend this product. This refrigerator has been nothing but trouble! From one month after my purchase date, the freezer began to randomly stop working. On four separate occasions over the last year, I have woken up to warm food in the fridge and a freezer full of unfrozen food. I cannot tell you how much food I have lost because this fridge just decided to stop working altogether. After 4 service requests, replacing the computer in the fridge twice and seemingly endless hours on the phone with Samsung "support," practically begging them to just replace the unit, it became clear that they were just doing minimal repairs until my warranty ran out. So, now, after a LOT of effort to sort out the issue they've finally just given up and decided to give me a refund. So now I have a non-functional refrigerator and can't get rid of it until they refund me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Alycia,
Thank you for your honest feedback, and we hope you are in good health. We appreciate your patience while we tried to work with you and get your refrigerator working. What you have gone through is not the experience we want for our customers. Your feedback helps us understand where we can take steps to improve our product and service.
I have shared a Samsung link below that can help with cooling issues with a Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) year parts and labor.
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing).
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only.
Please click on the link for complete details of warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144627010
Leo
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, works great, very easy to see everything in the refrigerator now, love the freezer on the bottom.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good I think makes weird noises tho like it’s leaking and spitting and sizzling
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge I bought it for my mom as a birthday gift she loves it.
I would recommend this to a friendSo far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful! Fits perfect in our new pantry. Love the fingerprint resistance!
I would recommend this to a friendGood refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sufficient for a small family with 4 members, may not fit for homes with longer storage plans.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Firs perfect love the extras that comes with and is very simple to use
I would recommend this to a friendNew Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator. Can finally get to everything in it and see where everything is!!!
I would recommend this to a friendyeah can we go!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.luv luv luv, luv, luv, luv luv, great quality luv luv
I would recommend this to a friend