Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- SKU:
- 6443498
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Samsung 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator for its spacious interior, sleek design, and counter depth that doesn't protrude beyond the counter. They also appreciate the fingerprint-resistant finish that keeps the fridge looking clean and new. However, some customers have expressed concerns about the lack of configurability of the shelves, occasional noise, and the absence of handles.
This summary was generated by AI based on customer reviews.
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung brand is always outstanding. Never had problems ever since been buying this brand.
I would recommend this to a friendBrand response from Samsung
Posted .Hi ArnulfoAVelasco,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Aloe
This is a very preliminary rating and not a final;
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't plugged in the refrigerator. It is going into the build out of our basement and we wanted the appliance on hand for the carpenters. Please don't consider our rating as anything other than prerating.
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation and i had the fridge for over a month so far its been
I would recommend this to a friend- Cons mentioned:Freezer performance
Don’t waste your time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased refrigerator (open box) labeled “like new”, Plugged in for 24 hours, fridge and freezer never got cold. Read all negative reviews before purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about the faulty open-box item you purchased with them.
Should your fridge still experience cooling issues, please follow the steps below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Have a great day.
-John
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for what my family needed. Wissh it was alittlr bigger.
I would recommend this to a friendHigh Tech Ridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Shelves move ! Great Buy for my first apartment
I would recommend this to a friendLove!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought all Samsung appliances for my new home and love them
I would recommend this to a friendThe Beast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.awesome amazing Samsung the family is going to order one of them!!
I would recommend this to a friendNice looking fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it is working very well. It is easy to keep clean.
I would recommend this to a friend- Cons mentioned:Freezer performance
Disappointed in Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had it a month and it has stopped cooling 3 times. I had to unplug and replugti save my food - and I’m afraid to leave it because it just stops cooling without any warning- freezer items lost and milk goes to room temperature. I checked air space around all vents inside and out - plenary of space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you have been through a lot already, so I want to make sure we meet your needs. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143637265) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and got exactly what I wanted thank you
I would recommend this to a friend- Cons mentioned:Freezer performance
Stay away from Samsung Refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have a Samsung Fridge. After it was installed it stopped cooling, 6 days later. I had to call and they sent me a new one. I had the new one for 12 days, and it stopped cooling. Moral of the story, stay away from Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freddie323,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator stopped cooling. In this matter, most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144200197
Thank you for choosing Samsung. Have a great day.
-Trisha-
My samsumg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it very good shape and quality everything is jus perfect
I would recommend this to a friendSS refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money, efficient and affordable. Love the product.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and cold really big to put a lot grociers and very handy
I would recommend this to a friendSmall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No, meat/cheese drawer. I had to spend hours getting the shrink wrap off of the outside and inside the refrigerator before I was able to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VAC504,
We appreciate you taking the time to leave us a review about your overall experience with this Samsung refrigerator.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, love french doors and freezer on the bottom
I would recommend this to a friendDelivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were prompt, very courteous and helpful.
I would recommend this to a friendPerfect counter depth refrigerator.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a great price. Just as described. Very happy.
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to buy from bestbuy. All is about customer retention
I would recommend this to a friend