Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- SKU:
- 6443498
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy another one again. Always have to adjust thermostat down to get cold doesn't keep cold all the time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I see you are having some concerns with your Samsung Refrigerator. I know how frustrating it can be for a kitchen appliance to not be at peak performance. I would like to offer some helpful suggestions to help ensure you are getting the best performance out of your refrigerator. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If you have any further concerns feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143749192. We are so thankful you are a part of our Samsung family. ^Brad
Don't understand this section
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 dents and a scratch. Was promised compensation but yet to receive it. Called seversl times with no results. Couldn't install ice maker bc valve was too tight and corroded. Would have cost another $125 for valve.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, EleanorD.
We understand the frustration you feel if the promised compensation is still not received. To better assist you with the update of the compensation, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
To help install your valve to get the ice maker working, please contact a local technician in your area.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147225828) to help our team pull up your information.
Have a great day.
^Camille
Stay Away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst refrigerator I have ever owned. Has died twice. Never again…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kelly,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience since the refrigerator died twice.
You are a valued client of Samsung, and your experience matters to us.
Samsung is continuously improving its products and services.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA.
We like to inquire further about your concern with your Samsung refrigerator.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You can use this reference number 1144824987, and it will help our team pull up your information.
Thank you for choosing Samsung, and have a great day!
^Rainly
Doesn't cool down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the temperture set for 34 but it doesn't cool down under 36 and usually hovers at 37-38.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I can sense the difficulty you're experiencing with the refrigerator's cooling performance. We'd love to get you the help you need, Dani.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
To rectify the refrigerator from not cooling properly, we highly recommend going through the link below for its diagnosis. Kindly watch the video and click on the embedded links, such as "Leveling the refrigerator" and "Recommended temperature," for more details.
Refrigerator, Freezer, or Flex Zone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146494852, to help our team pull up your information.
Have a great day!
^Chrystel
DO NOT BUY without seeing it in person
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this item. The shelf heights are weird. You cannot put a full gallon of milk on any of the 3 shelves. 1 liter bottles do not fit on the shelves. Not sure who designed this, but evidently they didn't use common items to design it. Also, the shelf height choices are limited. The top shelf has 1 spot. The bottom shelf has 2 choices, about 1 1/2 inches apart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I would like to congratulate you on your new Samsung Refrigerator and understand you are having concerns about placing items in your unit. I would like to make sure you get the most out of your space with some helpful tips. See link below:
https://www.samsung.com/us/support/answer/ANS00084845/
We welcome you to our family and thank you for choosing Samsung for the newest addition in your kitchen. ^Brad
Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Small size really simple from the inside for it being a Samsung I think it should of had a water dispenser
I would recommend this to a friendBrand response from Samsung
Posted .Hi, GabrielaD.
We are glad to hear about your feedback about this fridge.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Dont recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer temp is unstable sometimes. I set it to -2 but once in a week it will jump to 55
No, I would not recommend this to a friendPls check in derail when buying a floor sample
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought a floor sample without showing me, found lots of exterior dents after bringing home...
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact the Best Buy customer service department at (888) 237-8289 / Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has not worked since we got it home. Finally got some o e out to check it after 3 weeks and was told we have to wait another 2 weeks for return service call to replace the brain on refrigerant. Or we can have it replaced but it also will take 2 weeks to have it replaced. So are having the decision to have replaced
No, I would not recommend this to a friend3 tries to get delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 tries for me to get the refrigerator. I had to go over & wait 3 times. Once the truck broke down & I wasn’t even called. Once they delivery people didn’t have the correct equipment & they left. I was told I would be compensated for two times the delivery failed with a gift card for each time & I wasn’t. No one ever contacted me or made it right.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the BestBuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
The freezer has an issue
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer turn off by itself. I have to turn on every time
No, I would not recommend this to a friendSam Sung Counter Depth Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, compact, but large enough for a small family. White is a nice clean look that we like more than stainless steel because it just brightens kitchen. French doors make it easy to get things into
I would recommend this to a friendBad Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to notice my milk was getting spoiled way before the due date, thought that the setting on the fridge was the issue. Change the temp but the problem continued. 4 months later the whole freezer thought out and lost all my food. Today 6/1 I'm trying to get a tech to get it fixed... Complete night mare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's correct the temperature on your fridge, YurleyZ!
The below link will help you rectify the fridge's temperature functionality. We suggest fully watching the video included and following the hyperlinks, such as leveling the refrigerator and the recommended temperature for the fridge.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145842624, to help our team pull up your information.
Have a great day!
^Chrystel
Bummer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within 5 days of installment of our new fridge it stop cooling and freezing but temperatures read normal. Getting a replacement which I'm skeptical on.
No, I would not recommend this to a friendNice looking but not enough space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The space between the shelves is way too short. Will barely even fit a gallon of milk, and forget about keeping a bottle of wine in there except for in the door. It’s also too shallow to fit a standard pizza box without it keeping the doors from closing. For something that takes up so much space you’d think you’d have more room.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SavannahS!
We are here to assist you in making your refrigerator more spacious and organized.
At these links, you will learn tips to help organize your fridge and get the most out of your food.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
How to properly stock your Samsung refrigerator and adjust the shelves and bins:
https://www.youtube.com/watch?v=pN8js9mZrXI
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145296016) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Bought this fridge less than 30 days ago
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge arrived with a small dent but nothing worth returning it for but in hindsight I should have. I bought this fridge 22 days ago and the price went down almost $200 dollars and best buy will not price match it. Return period is only 15 days they wont tell you that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Do not buy defective
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer door pops open every night while we are sleeping and we keep losing food!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SharonC, we are sorry to learn of the concern you expressed regarding your appliance. We are here to assist you with your concerns on the refrigerator. I am including a link to a helpful troubleshooting guide to support your concerns on the door (https://bit.ly/3AhHx86). For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143707232) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Too new
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t have a review to new only a couple weeks check back
I would recommend this to a friendBrand response from Samsung
Posted .Hi RhondaR,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. It's a headache. It's nit a goof product as i thought. Abd the customer service is a. Nightmare.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand your disappointment with your refrigerator. Let us help you improve the experience.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147386784) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Didnt last a month
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came home from work 21 days after delivery. The refrigerator was making loud noises. Everything in the freezer had thawed.  I bought this refrigerator because of positive reviews. Perhaps I got a lemon. i had it picked up and brought a different refrigerator.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Diane,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel