Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- |
- SKU:
- 6443498
Customer reviews
Rating 4.3 out of 5 stars with 1468 reviews
(1,468 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great Refrigerator!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung fridge has been great so far. It keeps my food fresher longer—especially my vegetables. I also like that it beeps if you leave the door open too long, which is a helpful reminder. I’m really glad I chose the French door style. Having the freezer on the bottom is much better than a side-by-side design because it gives you more usable space in the refrigerator section. I have a cousin with a side-by-side model, and her fridge always feels cramped. Plus, she has to bend down to grab items she uses regularly since the layout isn’t as convenient. I also really like the stainless steel finish and the clean, minimalistic look without visible handle bars. At first, I thought not having traditional handles might be an issue, but I’ve gotten used to pulling the doors open from the middle section, and it’s actually very sleek and modern. In my opinion, the French door style is definitely the way to go.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Waste of Money Dont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator sounds like throwing small ammunitions in between. Asked Best buy team about that who have no idea. Samsung dont have any idea. I think it is better Samsung stays away from Home appliances and focus on TV and Mobiles. Waste of money
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - White
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Arvind! Thank you for taking the time to bring this matter to our attention. I understand that your unit is making an unusual noise. Please see the link below to help shed light on the noise you may be experiencing. (http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143901173
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Capacity, Noise level, Overall performance
Rated 4 out of 5 stars
satisfied purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge so far. I had a built in before and I'm happy I got this one. It's good quality for the money spent. Ice maker works great as well. If you don't close the doors all the way it gives warning beep and dit's pretty spacious.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 1 out of 5 stars
Ice maker does not work!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective fridge, the ice maker does not work. I am a total tech member and received no help from Best Buy. I am waiting for Samsung to send e tech. I would not recommend Best Buy for anything! I hope Samsung can fix…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Vince!
Allow us to help you fix your ice maker using the links provided below.
There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to page 52 of the user manual to learn how to fix the ice maker that does not make ice:
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you require further assistance, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145272997) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
- Pros mentioned:Noise levelCons mentioned:Freezer performance
Rated 2 out of 5 stars
Space lomited
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I am disappointed in is the space. The shelves barely fit the hight of a gallon of milk. To fit my Brita I have to pitch the shelf up. Freezer too- doesn’t hold a lot. But other than that- it’s nice looking and very quiet.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for your feedback on our refrigerator. Rest assured that we are working to improve our products and services with the help of your review. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Have a great day!
Nicole
- Pros mentioned:Design
Rated 5 out of 5 stars
Great spacious fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We received our Samsung refrigerator and are truly impressed by the quality of it! The inside space of the refrigerator is very nice. It is one of the biggest I have had and the layout of the shelves and drawers make it easy to use. The design of the refrigerator is also very sleek, making it feel modern. . I was impressed with how quick it made ice after it was plugged in and also thrilled to find out it has an alarm that “beeps” or “dings” to let you know when a door is not closed fully. I have kids, so this is definitely a bonus to have on the appliance. I am very impressed with the appliance and highly recommend it to anyone looking for a quality, sleek, spacious refrigerator.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design, Overall performance, Size
Rated 5 out of 5 stars
Samsung black stainless steel refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a small space and it fits perfectly. Works great and is very stylish too. Luv it!
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Good for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice fridge for the price. Sleek and clean design. Wish there was a little more space, or could arrange shelves for easier storage. Shelves can be moved, but still not a whole lot space in between.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Cool Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy this refrigerator SO much more than I thought I would. At first, I was really bummed because I had such limited options for 33" wide refrigerators. This refrigerator is perfect for my family. I can reach everything easily and nothing gets "lost" in the back. It cools/freezes well and we've had no problems so far. We had to move our cabinets to accommodate the height of this model, but it was an easy project and worth it. I chose to buy this Samsung model from Best Buy because of the reasonable pricing and shipping times. Glad I did!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
SAMSUNG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits in the small kitchen perfectly . Looks fabulous and works great
I would recommend this to a friend Rated 3 out of 5 stars
Fridge review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the amount of space I was looking for. The door doesn't shut easily. I am constantly having to come back to the fridge to shut the door. Didn't have that problem with my old fridge.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sherman S,
Thank you for bringing this to our attention. Let us extend our help by providing the details you need for your refrigerator.
Here is a link to help you with the refrigerator doors that do not close easily. Please note that there are hyperlinks you can click, which will give you additional information.
Samsung refrigerator or freezer doors will not close:
https://www.samsung.com/us/support/troubleshoot/TSG10007112/
Should you have any other queries, feel free to connect with us through the following platform.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with this reference number (1151995657) when you message us so our team can retrieve your information.
Thank you.
Nicole
- Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Designer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and large capacity Has a good look Highly recommend
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Rated 5 out of 5 stars
Samsung love
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is completely beautiful very practical and with a lot of space I highly recommend it looks great in my kitchen
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity, Size
Rated 5 out of 5 stars
Great Fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits perfectly in small space. Holds all we need too.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Design
Rated 4 out of 5 stars
Upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautiful sleek refrigerator that gives a modern look to the kitchen. I love how you open up the refrigerator doors. The handles are on the bottom, which cancels any unwanted fingerprints.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Works well!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it works well! Really like it. It has large space inside.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Nice looking refrigerator - would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this refrigerator. It is smaller than my last one. It takes a bit to get used to not having handles. It looks beautiful. I would like the doors to open differently, instead of right first then left, never both at once or left first. It would be nice if they included an ice scooper.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance, Size
Rated 5 out of 5 stars
Improved Kitchen Appearance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of this sleek, handle-less fridge. We have a very small galley kitchen, and no handles makes a difference.
I would recommend this to a friend Rated 4 out of 5 stars
counter depth refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This counter depth refrigerator is pretty good. Have had other counter depth refrig's. Need to adjust shelving a bit more to fit my needs. Was not unpacked all the way. Shelves still have padding on them. Otherwise the installation was great! The delivery people were very nice and MADE it work.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Dumb door design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The door on this refrigerator is NOT a self closing design. In fact, it is designed to NOT self close. There is a plastic piece on the underside of the door preventing self closing, but helps keep the door closed once pushed shut. Calling Samsung tech support is useless. Went back to the store from which purchased and found most manufacturers have a similar design preventing self closing. Buyer beware and find a product not so poorly designed.
No, I would not recommend this to a friend






















