Customer Ratings & Reviews
- Model:
- RF18A5101SG/AA
- SKU:
- 6443498
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezer performance
Died in a few weeks Samsung is the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is absolutely the worst in customer service - do not buy their appliances - they do not stand behind them. This model fridge died a few weeks after we bought it in early December. Calling in to talk to anyone takes hours of time - was promised by customer service that if we had a tech out a second time and it was not fixed they would replace it. Now the THIRD tech has come, it's not fixed and Samsung wants to send out a fourth tech so I can only assume I was lied to. It does not cool or freeze so it is 100% unusable. It is now the 21st of January. How long does Samsung expect one go without a working fridge? Apparently they are not concerned at all about the extreme inconvenience and cost the customer incurs. I manage many apartment buildings and have bought hundreds of appliances from all different companies and I can tell you from my experience Samsung is the absolute worst to deal with bar none. My advice is stay away. from Samsung. This model always seems to be on sale and I wonder if it is because Samsung knows it is a lemon. If you want a fridge that looks great but doesn't work at all and doesn't have a company that stands behind it then this will be perfect for you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
We take into consideration the urgency of this review. Below are guidelines to help make your fridge more cooling-efficient!
There are simple checklists of items to review if your refrigerator is not cooling correctly, beginning with ensuring it has power and is installed in an appropriate location. How you use your refrigerator and store your food can also have an impact. Learn more from these details.
Cooling temperature with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
You may watch our youtube video about "What to do if your refrigerator is not cooling":
https://www.youtube.com/watch?v=ogwmuhLH4G4
I have also shared your model's user manual for information on disabling the Cooling Off mode. Turn to page 36 for your reference:
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
For additional reference, you may check out this video about "Samsung refrigerator maintenance tips":
https://www.youtube.com/watch?v=c2AWSLEBjDM
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145370542, to help our team pull up your information.
Have a great day!
^Chrystel
Smaller Fridge.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is a little on the small side. I didn't have a large space to put it in and needed a smaller fridge. This refrigerator is nice, but the only complaint is the shelves. There is no way to adjust them.
I would recommend this to a friendGreat Frig!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother was so pleased with her new refrigerator! It fit perfectly and was the color she wanted. No scratches or dents and the delivery men were prompt and very careful with the merchandise!!!
I would recommend this to a friend- Cons mentioned:Freezer performance
Awful. Do not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to reset this thing numerous times as it was falsely indicating the refrigerator and freezer were at 37 and 0 degrees respectively. In reality my items in the freezer were defrosting (ice cream melting, meat thawing) and could visibly see condensation on items in the refrigerator building up. After reset, it would confirm that the temp was indeed much higher and would correct itself. But every time it would just shut down again and the only way I would know is if I checked my food. My frozen goods have thawed and frozen so much over an almost two week span. Might just be a bad copy, but this has been a horrible experience while trying to get settled into our new home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ronald,
I see that you are experiencing some issues with your Samsung Refrigerator not cooling properly. I would like to make sure that you have the best experience with your appliance. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143180048 We thank you for being a part of our Samsung family. ^Brad
- Cons mentioned:Freezer performance
Freezer constantly stops working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with this fridge and customer service. After less than a month, the freezer stopped cooling and the smart thermostat did not reflect the actual temp. Have to re-plug in the fridge almost every week to reset it and get it cooling again when it suddenly stops working. So much of my food has spoiled. Even with the Best Buy protection plan I have, the return/refund window is only 2 weeks and the freezer issue started shortly after so now I'm stuck with a faulty fridge. Best Buy customer service has done little to help, routing me to Samsung customer service. Took 10 days to get a repair person out and a few days later, the freezer stopped again. Requested a 2nd repair from Samsung 3 days ago and have not heard from them since on an appointment date. Really regretting this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KateC,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146468433) to help our team pull up your information.
Have a great day,
-Ernest-
Great product and service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product it's really good and service at store was amazing. Also the guys during delivering were very professional and friendly.
I would recommend this to a friendSamsung Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy, kyle K. was great, delivery help was fantastic; all said it was a great price and experience. We’ll be back to get other appliances and merchandise. We love the Samsung refrigerator, it beats all my expectations.
I would recommend this to a friendFrig
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it….. I love the bottom drawer. It is so handy to find things quickly…. We love the water and ice to dispSpencer as well
I would recommend this to a friendGreat fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Living my new fridge and getting at an “out of box” price makes it all the more sweet!
I would recommend this to a friendVery pleased all around
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. And the delivrey folks were very profesional and very thoughtful.. Thanks for the fine delivery service and the very helpful sales staff.
I would recommend this to a friendSamsung refrigerator review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really nice on the outside but small capacity inside. I had to remove the top shelf to fit taller objects. I also miss having the cold cut drawer under the second shelf. I wouldn’t recommend this refrigerator. I should’ve bought a larger one. Good for the price though
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Espada,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427873
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Cons mentioned:Freezer performance
Buyers Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.within 6 months, this fridge has stopped cooling twice. the first time was a major repair and replaced compressor. shortly after that, it stopped working again. both times leading me to throw out the entire contents of my fridge. There are entire groups on facebook dedicated to the horrors of Samsung appliances.... buyers beware.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, We definitely understand how frustrating it is when your refrigerator is not working as designed. You are a valued member of the Samsung family and your experience matters to us. Samsung is continually improving its products and services, and your feedback is vital to that process. We would like to inquire further about the concerns you are having with your appliance. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144039377) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Really nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. If it was a little cheaper I would have bought it. Looking forward to the Black Friday sale.
I would recommend this to a friend- Cons mentioned:Freezer performance
Worst fridge ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst refrigerator ever. We’ve had it 6 months, and the freezer has stopped working twice, The thermostat says the temp is 0 degrees, but stuff is thawing. When we turn it off to reset it, the freezer temp shows as 31 degrees. It does then work, but why does it malfunction in the first place? Also, no handles = marks all over the front,looks terrible, Do not buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Susan,
We appreciate you taking the time to share your experience regarding your refrigerator specifically your Freezer malfunctioning.
We do apologize for the inconvenience this has caused you.
Please know that this is not the experience we want you to have.
To help you with this, I am providing these links to guide you on the issue.
The cooling issue with refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
The freezer not cooling enough.
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
The French door refrigerator by Samsung doesn't come with handles.
You may check the user manual for the product specifications.
https://downloadcenter.samsung.com/content/UM/202103/20210311150651162/DA68-04132A-02_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number: 1144160619
All the best,
^Ross
the old lady loved her firdge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought the fridge for my momma and now the only thing is to keep that fridge full
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Dani, congratulations on your new Samsung Refrigerator. Thank you for taking the time to share with us. We thank you for choosing Samsung in your home. ^Brad
DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm re=posting this review because the one I posted yesterday is no longer being displayed. BEWARE. DON'T BUY SAMSUNG REFRIGERATORS. For 4 months it worked fine. Today both freezer and refrigerator were warm although internal display said freezer was 0 and refrigerator was 35. After resetting power, the internal display said: Freezer 48 - Refrigerator 80. Everything is spoiled. To fix, Samsung had me shut off power for 5 minutes and after turning power back on it appears that it is now getting cold again but I was told it would take 2 hours. Meanwhile EVERYTHING IN REFRIGERATOR AND FREEZER IS SPOILED. Samsung said if reset didn't solve the problem and service was going to be required, someone would show up on Monday.....4 days from now. So......I'm stuck with this refrigerator and must check periodically (daily? hourly?) to make sure the temps are correct. Plus EVERYTHING IN REFRIGERATOR AND FREEZER IS SPOILED. I'll NEVER buy or recommend another Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dawn, we definitely understand how important it is to have your refrigerator working as designed. This is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144061607) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
AVOID SAMSUNG AVOID BEST BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge worked fine until just after the 1 year warranty expires. Now it shuts off periodically, which causes food to spoil. Cost to fix will be several hundred dollars (after paying $$ for consult visit). Don't be fooled by the "10 year warranty" sticker on the fridge, that only narrowly covers the inverter. In our case there was issue with CPU board, which caused the inverter to not work BUT that doesn't count because the actual inverter "isn't broken" it just doesn't work because of the CPU board. Both Samsung and Bestbuy will act like it is your fault for not paying for extra warranties and don't appear to expect their appliances will last for more than one year. Customer service is horrible. Be prepared to spend hours arguing with Best Buy as to whether a registered tech lives in the area or not, and have the same conversation over and over with their chatbots. I've talked to multiple fridge repair guys about Samsung, and they all say Samsung looks pretty and breaks easy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We would love to discuss the CPU board of the fridge to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146795565) to help our team pull up your information when you message us.
Have a great day.
^Charles
- Cons mentioned:Freezer performance
Reset every 2 weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this fridge for about a month now. It stops cooling about every 2 weeks. Called Samsung and they told me to unplug it and plug it back in. That works. For 2 weeks... luckily my fiancé are home to catch it every time it happens but who wants to reset their fridge every 2 weeks? For $1,400?! No thank you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sarah! We are sorry to hear that your unit is not cooling as it should and we would like to help. Below is a link that will help rectify your concern.
(http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143582127
Thank you for choosing Samsung. ^Nic
- Pros mentioned:Design
Nice appearance, poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very elegant exterior. Well organized inside. After 3 weeks fridge started making noises ranging from gargling to huffing and puffing . Do not be deceived by exterior sleek appearance; quality doesn't match the look
No, I would not recommend this to a friendBrand response from Samsung
Posted .I see what you mean and wish you didn't have to go through this. Let's help you out with the fridge noise, Anna.
This guide will walk you through the noises coming from the fridge and offer suggestions for steps to take. We recommend entirely watching the video and clicking on the embedded link about "Leveling the refrigerator" for additional information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146489179, to help our team pull up your information.
Have a great day!
^Chrystel
- Cons mentioned:Freezer performance
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this product. We bought one and after 3 days the freezer stopped working. We received a new one and happened the same thing. After 7 days the freezer stopped working. I don’t know why Best Buy is selling this garbage.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GilHorta,
Let us help you improve the performance of your refrigerator.
Here is a link to help you fix the freezer. Please watch the full video, follow each step and click on the hyperlinks for additional help.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145976296 to help our team pull up your information.
Have a great day.
^Aloe