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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1448 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,448 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love This Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the dimensions I had to work with, I was limited with options for a refrigerator purchase, but I am glad I came across this one. The Refrigerator fits perfectly in the kitchen. The on-demand cooling feature is nice to have which allows you to quickly cool/freeze drinks and food that you recently put in the refrigerator. I also love that the refrigerator can be managed from the Samsung Smart Thing app as well as provide you alerts if there is any issues (if someone leaves the door open for example).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Elegant

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator, very spacious, it looks great in our kitchen

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should only thing I don’t like is not being able to stand any kind of bottled drink on the shelf

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge fit perfectly in my condo. Perfect for small kitchens to get close to counter length. So far I like it and have no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 4 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice slim design. Not noisy, very easy to connect to app.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad I purchased. Lots of room easy to clean and quiet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery team was great and took very good care of my carpet and floors. They removed my frig and put in the new one in about an hour. It was an easy process! The inside is a little disappointing, as I thought there were more drawers, and I didn't realize that the shelves were one long shelf across.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be smaller, but it holds a lot of groceries.. The freezer is also bigger than it looks. Perfect size for smaller kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for smaller places. Spacious inside and the ice maker is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It feels great to upgrade. The only thing I would recommend is that they do better with the shelves. I like to have more options if I want to place a gallon of milk on the shelf vs on the door as it’s not my preference!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Freezer performance

    Rated 3 out of 5 stars

    Good look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has a nice sleek look and works well. Only issue is sometimes the freezer doesn’t shut all of the way and the sensor cannot detect it. It ruined a whole freezer full of groceries a week after I got it. I have since really made sure it’s pushed ALL of the way closed hard.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Jake.

      Thank you for bringing this to our attention. I see you have some concerns with the 17.5 cu. ft. 3-Door French Door Counter Depth Refrigerator with WiFi and Twin Cooling Plus®. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.

      For safety reasons, adjust the front a little higher than the rear. By tilting the fridge back in small increments on the right and left sides, the doors should automatically close when the doors are open halfway. Once achieved, make sure the fridge is level.

      Here are some links for more details to help you maximize the appliance's potential.

      https://www.samsung.com/us/support/troubleshooting/TSG01001017/#middle-or-freezer-pull-out-door-on-the-refrigerator-does-not-close
      https://www.samsung.com/us/support/troubleshooting/TSG01001017/

      You may also refer to the user manual for:
      Leveling the refrigerator page 26

      https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf

      If repair is needed, please take note of your warranty coverage:

      https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
      One (1) year parts and labor
      Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
      Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144629106

      Have a great day.

      ^Charles Samsung

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! I have a really small space and it fit like a glove i would agree its good for small kitchens. The inside is good too just that the milk wont fit inside and u cant adjust the shelves butttt it firs perfect on the door so that solves that . Overall happy with my purchase no problems so far and freezer really spacious

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Chillin and Saving Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design for our Condo, Doors operate flawlessly, Led lighting brightens everything one has. It has started saving money from day 1. Its connected to the (Smart things) app on my phone and with our electric company. Samsung sometimes has operating issues, but I installed a surge protector to connect it to and have had no problems. There was no issue installing my ice maker line, air was purged, in 24 hours I had ice. I read the manual, and had no trouble.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Would've loved some more storage drawers on the fridge but overall works pretty well. Only downside is that not many tall products fit on the slats because they have fixed heights and positioning.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung french door counter depth very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the counter depth along with the finish being more like the old stainless steel shine while still doing a good job minimizing fingerprints. Some other brands lately are looking pretty dull and inconsistent with their finishes in my opinion. We like the hand pulls on top of the doors (and bottom of the top doors) vs the handles... easy to get used to. The build is good and solid, and everything works well. It is as quiet as other refrigerators have and have had over the years. No complaints, but longevity won't be known for some time of course.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Good size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the refrigerator size and door opening. Would like a cheese drawer though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spacious fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of room and visibility inside shelves and drawers. Freezer not as big as my previous one and it’ll take time to stop reaching the wrong way to open. (Had a 30 yr old frig with bottom freezer). But the space and visibility in the fridge is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Fingerprints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really is a great unit overall. It works perfectly and i have no issues with any operation or adjustability. It does however take on fingerprints pretty easily and with the handle setup the way it is you find yourself dragging your fingers to not slam the fridge doors shut. Given the size and the other options there is no other fridge freezer unit i would have picked. I’m happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy, very spacious and the temps are great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    I love this new refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new refrigerator! Not only is it very attractive and exactly the size needed it is extremely efficient.

    I would recommend this to a friend