Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- |
- SKU:
- 6572063
Customer reviews
Rating 4.3 out of 5 stars with 1468 reviews
(1,468 customer reviews)Rating by feature
- Storage Capacity4.3
Rating 4.3 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Perfect for my small family
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect size fridge and easy to get thru smaller doorways. Love the cool tech features like getting notifications that the doors were left open. Def recommend for a family of 4 or smaller.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Cons mentioned:Freezer performance
Rated 3 out of 5 stars
Good but not Great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for the first year, then the freezer drawer started to stick and was heavy to close. Ice maker stopped working. Was under warranty and all parts were changed but a few months later the freezer stopped working
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlexandraH,
We know how important a readily available ice is at home. Let us assist you with the fridge.
Here are links to help you with the ice maker and freezer drawer. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
Frost forms in the freezer or refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator
Also, please also refer to the "Caution" section, bullet 3, on page 24 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147150995 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Design
Rated 4 out of 5 stars
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent no handle design, cools quick. Would have liked more height levels for shelves to maximize options for taller items. Delivery was 1st rate.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Good, We are happy to see that you are loving your new machine. I want to provide your design concern to our design team for future products. Thank you for choosing Samsung in your home. ^Brad
Rated 5 out of 5 stars
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy this fridge so cute and not so big. I really enjoy it family loves it.
I would recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
Perfect fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it!! It’s a perfect fridge!! The ice maker is the best. The room in the fridge are is unbelievable. We had a side by side… unbelievable the difference. The freezer is twice the size as the side by side!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is so much space and the freezer on the bottom is luxury! I'm in love with this refrigerator!
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design
Rated 4 out of 5 stars
Mr Matt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the No or built in handles. Easy to move and handle Doesn’t catch on anything.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Happy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator, plenty of interior and freezer space.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Quite refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think It is best product I've ever used. The door is easy to use, and the refrigerator has a very quite sound.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Broke in less than 2 weeks...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pros of this fridge: more affordable and attractive and stylish than any of it's competition, for this size. Unfortunately. The cons of this fridge are basically everything else. In short, it stopped working completely 2 weeks after delivery. Once, about a week in, I noticed that everything in the freezer defrosted. I assumed maybe I didn't close the door all the way, and thought I'd give it another chance. Then the day before yesterday (13 days after delivery), the internal electronic thermometer said "37" and "0" which is what I set it on, but everything inside the fridge was warm. One night later, things inside the fridge started spoiling, and the thermometer now was flashing "37." Freezer still said "0." Then a few hours later, the thermometer for the fridge actually said "49" and would not let me reset it to "37." While the thermometer for the freezer still said "0" everything inside was in fact melted. The rear panel of the fridge was very warm to the touch, I resigned to throwing everything out, and unplugged it, in case it was planning on getting even more broken. A special "0" rating goes to Best Buy. They actually have this fridge in stock in their warehouse, which is 1.5 hours away from my house. But they claim that they are unable to deliver it until 8 days from now, which is when they would deliver it if I had bought a new fridge today. So basically they're claiming that they're unable to make any sort of accommodation due to the fact that they sold me a defective fridge. They are however really sorry that I will need to live with no fridge for 8 days.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MMClimbs! We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. I have provided a link that will help assist with the unit not cooling properly. (http://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger:  http://m.me/samsungsupport
2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143850915
Thank you for choosing Samsung. ^Nic
Rated 4 out of 5 stars
Nice
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking fridge with a lot of room. Have had a couple issues and had to contact Samsung, but warranty wasn't too difficult to deal with. Overall a good fridge.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
I would recommend this Samsung refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was a bit upset by the limited shelf arrangement options, but other than that I really like this refrigerator...looks great, easy to use, functions very well so far.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
NOT HAPPY WITH BEST BUY
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my refrig. but I am very disappointed with BEST BUY. I rec'd a phone call the night before my original delivery about what time they would be here. Then I got a email saying about my delivery between 12:30 and 4:30. THen a got a phone call at 3:30 to say you weren't coming. THen i got another email about that it would be here at 4:40. I even got a phone call from the delivery driver he would be here in 10 minutes. NEVER GOT THE FRIG that day. I rec'd it 5 days later. NOT GOOD sending out FALSE emails. PLUS you can no longer call into the store. I had to drive there to issue my COMPLAINT. I LOST 2 days of wages having to take off 2 separate days OFF. BEST BUY YOU NEED TO BE BETTER!! Next time I will go local where I can speak to a salesman not a Call CENTER. NOT a happy customer.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Had to get use to no handles but once I did, it’s been no problem. Ice maker is fantastic! Refills super fast. Perfect size for our needs.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Samsung Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking refrigerator. Fingerprint resistant. I gave it four stars only because the shelves are not high enough to put a lot of items such as milk.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not disappointed. Great quality, great Shelves are not very high. Took a drawer out to make room for a cake
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Happy with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were happy with our service and product. It was what we were looking for and needed at the time.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend- Cons mentioned:Freezer performance
Rated 5 out of 5 stars
I would recommend it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Keep in mind that freezer is not that spacious.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Ice cold happiness
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The perfect frig for me. It fits great in my small kitchen, the freezer is very important & keeps ice cream just as well as our big freezer. So happy ☺️
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
BestBuy is broken. Shop elsewhere for appliances.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.People are trying really hard, it is too bad BestBuy can’t get out of their way. This WAS part of a multi appliance purchase which had to cancel because BestBuy systems, call center and obviously Corporate Management does want to help their people in the stores. The fridge is ok.
This review is from Samsung - 17.5 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Twin Cooling Plus - Stainless Steel
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille






















