Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Freezer performance
Disappointed in Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had it a month and it has stopped cooling 3 times. I had to unplug and replugti save my food - and I’m afraid to leave it because it just stops cooling without any warning- freezer items lost and milk goes to room temperature. I checked air space around all vents inside and out - plenary of space.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know you have been through a lot already, so I want to make sure we meet your needs. We are continuously working to improve the quality of our products. If the problem has not been resolved, please reach out to our support team on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143637265) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator and got exactly what I wanted thank you
I would recommend this to a friendMy samsumg
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it very good shape and quality everything is jus perfect
I would recommend this to a friend- Cons mentioned:Freezer performance
Stay away from Samsung Refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to have a Samsung Fridge. After it was installed it stopped cooling, 6 days later. I had to call and they sent me a new one. I had the new one for 12 days, and it stopped cooling. Moral of the story, stay away from Samsung refrigerators.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Freddie323,
We are glad to know that you are using one of our Samsung refrigerators. Your satisfaction is our topmost priority and we apologize for the inconvenience of the refrigerator stopped cooling. In this matter, most cooling concerns can be resolved by adjusting refrigerator settings, proper use and care, inspecting and cleaning the door seals, or resetting the refrigerator.
I highly recommend clicking this link below for a basic troubleshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
or
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
You may opt to watch a video to avoid future repairs:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference Ticket number: 1144200197
Thank you for choosing Samsung. Have a great day.
-Trisha-
Waste of Time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to change this item for a faulty freezer. Won’t buy from you again …also I place a complaint with the BBB..
No, I would not recommend this to a friendBrand response from Samsung
Posted .JuanB, we understand your frustration with the fridge. We want to speak to you directly to provide support and discuss our options to fix your fridge.-
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147286673) to help our team pull up your information.
Have a great day.
^Camille
SS refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money, efficient and affordable. Love the product.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and cold really big to put a lot grociers and very handy
I would recommend this to a friendGreat purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome, love french doors and freezer on the bottom
I would recommend this to a friend- Cons mentioned:Freezer performance
Don’t waste your time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased refrigerator (open box) labeled “like new”, Plugged in for 24 hours, fridge and freezer never got cold. Read all negative reviews before purchasing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are here to assist you anytime. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to answer your concerns about the faulty open-box item you purchased with them.
Should your fridge still experience cooling issues, please follow the steps below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Have a great day.
-John
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No, meat/cheese drawer. I had to spend hours getting the shrink wrap off of the outside and inside the refrigerator before I was able to use it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello VAC504,
We appreciate you taking the time to leave us a review about your overall experience with this Samsung refrigerator.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were prompt, very courteous and helpful.
I would recommend this to a friendPerfect counter depth refrigerator.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for a great price. Just as described. Very happy.
I would recommend this to a friendMr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to buy from bestbuy. All is about customer retention
I would recommend this to a friendUnreliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first fridge was defective and Best Buy did replace it, but the new one intermittently fails, too.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Bee9, I see you are experiencing issues with your new Samsung Refrigerator and know how your experience has been poor. I would like to make an effort to change that. Please allow us the opportunity to resolve your issue via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143399485. We thank you for being a part of our growing Samsung family. ^Brad
My beauty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best thing I have bought in a while. very good price!
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, not too bulky! It’s perfect for me
I would recommend this to a friendNot your typical fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst fridge! Three months after purchase the fridge and freezer went completely out. Repairs would take a week and you only can control temperature settings via phone only. Not your typical fridge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We are sorry to hear that your unit is in need of repair however, we are happy you are on your way to a working refrigerator.
If you need further assistance, please feel free to reach out to us via any of the following using ticket number: 1143961794
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Samsung refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is exactly what I need. It was long in coming.
I would recommend this to a friendVery happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This frig is exactly what I wanted. Great product !
I would recommend this to a friend- Pros mentioned:Design
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome smart fridge lots of smart functions. And reall nice but it is really small
I would recommend this to a friend