Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Freezer died 9 days after the one-year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply do not buy this refrigerator. The freezer stopped working 9 days after my warranty expired. The repair guy said that Samsung units have compressor, and two evaporators. And it’s common for one evaporator to die. I got two quotes one for $600 from Samsung and the other for $800 from an independent contractor. I decided not to repair the $1500 refrigerator because I never liked it anyway, and the independent contractor said it would probably die again in a year or two. And if Best Buy wants further detail before posting this review, feel free to contact me.
No, I would not recommend this to a friendCounter depth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color, shelves do not adjust. For a small family. Not very well made. However, getting a refrigerator 33" counter depth, obviously makes it small
I would recommend this to a friendBrand response from Samsung
Posted .Hello Music! Thank you for taking the time to share your experience. I understand that you are not happy with the shelving do not adjust. However, overall you enjoy the refrigerator.
If you happen to need further assistance with your unit please feel free to contact our social support team via any of the following:
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 using ticket number: 1143825967
Thanks for choosing Samsung. ^Nic
- Cons mentioned:Freezer performance
Another visit from total tech scheduled!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the replacement for the first one (same model). First one was making a lot of noise. This one, the freezer drawer isn’t closing properly to make a seal so ice & frost is building up. There doesn’t seem to be any adjustments for this model for the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DianneD,
Let us provide you with the details that you need for your freezer.
Below is a guide to help if your freezer door doesn't properly close. Please select the radio button that best describes what you see on your fridge door, follow each step, and check the hyperlinks for additional support.
Refrigerator or freezer doors will not close.
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145973636 to help our team pull up your information.
Have a great day.
^Aloe
average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the french doors. They both need to be opened in order to get to food inside.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, LindaP.
We're glad to know your thoughts about this refrigerator.
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
- Cons mentioned:Freezer performance
freezer doesn' work
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator and came home to everything melted in the freezer. Not able to get support from anyone at bestbuy to help. The automated operator keeps telling me I have an appt but I never scheduled anything and it repeats the same message each day I call.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Let's move forward and increase the cooling ability of the freezer, Vicki!
We strongly suggest following the step-by-step guide below to get the diagnosis of the freezer. We also recommend watching the entire instructional video, clicking the Leveling the refrigerator, and the recommended temperature hyperlinks included.
Cooling issues with Samsung freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145857412, to help our team pull up your information.
Have a great day!
^Chrystel
Works great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our new home. Awesome fridge perfect for smaller spaces as it’s counter depth.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Ijg123,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to know that the product has met your expectation and it's perfect for your home. You made an excellent choice for your home and we are pleased to hear how happy you are!
For your future reference, you may visit this link https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144427477.
-Noraina
Wouldn’t recommend purchasing from Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge works ok, arrived dented up. Multiple dents in both top doors and the packaging was ripped in a few spots due to mishandling. No help from the local Best Buy store nor customer service on the phone. I was blamed for the damage since I hauled the fridge myself. Will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Bestbuy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Bestbuy customer service department at P. (888) 237-8289 H.24 Hours a Day.
-Trisha-
- Pros mentioned:Noise level
Great refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very quiet and easy to access. I love the bottom freezer! Installation by Best Buy was easy and on time!
I would recommend this to a friend Never Buy Samsung Appliances
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pleasant to look at but a piece of junk. Only have it for 8 months, temperature setting isn't working correctly, warranty rep saying "it may be the compressor." Messed up my food, very upset over this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the fridge's betterment, KimberlyA. Let us help you out.
To fix your fridge's ice maker and the cooling concerns, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video for tips.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147157424, to help our team pull up your information when you message us.
Have a great day.
-John
The upgrade I needed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is unique yet simple to operate. Controlling the temperature and ice maker from my phone is also a nice touch.
I would recommend this to a friend- Pros mentioned:Capacity
Samsung fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its stylish and durable. Storage is better than I am expected
I would recommend this to a friend Stopped Working After 2 Months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as other low star reviews have reported, the fridge stops working within a few months of unboxing brand new...I did not have the fridge over filled, not even close. It just doesnt work anymore...how can a model witb such a fatal flaw be released to the public? Really Samsung? Do you enjoy dealing with full blowouts on appliances that are mere weeks old? Waste of your customers time and money, as well as yours. This model should be pulled from sale, DO NOT PURCHASE
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Andrew, I understand you are experiencing issues with your Samsung Refrigerator not not cooling and know that is very upsetting. I would like to offer some help in getting this problem resolved to ensure the best function from your appliance. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
If the issue persist, we are always willing to assist via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143485857. We want to welcome you to our family and thank you for choosing Samsung for your home. ^Brad
- Cons mentioned:Freezer performance
Stop cooling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 1 star because the fridge stop cooling aftera week of use. Bestbuy replaced last week. Hopefully it will not do the same ( not working after 1 week). Overall the fridge is not bad when it works
I would recommend this to a friend Delivery additional service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic protective coating VERY tough to remove completely! Should be done by delivery.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JohnB,
Thank you very much for your review on one of our products! Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
^Chrystel
- Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Refrigerator works great but small on storage space.
I would recommend this to a friend - Cons mentioned:Freezer performance
Don't buy this.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge. I bought this Samsung fridge not even a year and the freezer stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RafaelH, we understand your disappointment if the freezer is not working. We are here to help.
Below is a link to help you diagnose if the freezer is not working. Please click on the embedded word and watch the video included.
Cooling issues with Samsung refrigerator or freezer
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147243112) to help our team pull up your information.
Have a great day.
^Camille
Nice refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator fit in our limited space. We were happy to find a white one that did and was counter depth.
I would recommend this to a friend- Cons mentioned:Freezer performance
DO NOT BUY THIS!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refridgerator is NOT fingerprint resistant - what a joke. It's impossible to open and close. It requires constant wipe downs. Ice falls out of the ice making tray when you open the freezer door and falls under the drawer which you can't get to.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Jules, We wanted to congratulate you on your new Samsung Refrigerator and appreciate you for sharing your feedback. I understand you have some issues with the design of our product and would like to forward this information to our design team for future products. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Quit working after 3 days
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but quit working after 3 Days! Best But will bring me a new one and swap it, but I have to wait about a month and a half. Don’t buy this refrigerator if you have any other options.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great buy, total tech membership is definitely worth it when purchasing products at bestbuy.
I would recommend this to a friend