Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Renovation Blues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea how this fridge works. We’re still renovating our kitchen. Maybe I’ll edit my review after we use the fridge. Oh, the suspense.
I would recommend this to a friendSTOPPED WORKING IN LESS THAN 2 WEEKS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So very disappointed in this purchase. STOPPED WORKING IN LESS THAN TWO WEEKS. Had it hauled away by Best Buy and replaced with a standard style refrigerator that doesn't fit my space nearly as well, but at least has kept working for close to a month now.
No, I would not recommend this to a friendFrench door fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge for the price.....4 upper shelves on door really narrow...and no deli drawer, something I overlooked.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one didn’t work. The second one didn’t come today as scheduled so I don’t know if it works or not.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator delivery was not so good but frig is awesome
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Make some noise and I don’t know if it’s ok or need return the item
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a quiet appliance makes our experience using it even better, reypin. Let us help fix the noise from your Samsung refrigerator.
A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation.
To understand the noises from your Samsung refrigerator, I recommend checking the resources below.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
https://www.youtube.com/watch?v=cain2xjBCQE
You may also refer to pages 54-55 of the user manual to know more about the usual sounds of the refrigerator.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145169346) to help our team pull up your information when you message us.
Thank you!
-Angelica
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work experience ever. Customer service was awful and I will never purchase from Best Buy again.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We're saddened that you had to go through this. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your specific concerns.
Have a great day!
^Chrystel
Too small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its smaller than i anticipated once putting groceries in. Shelves are not adjustable and not enough height to out gallons of milk or juice bottles on inner shelf. Even bottles of salad dressing dont fit on shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Linda!
Thank you for your review. We sincerely apologize if you purchase an appliance that does not meet your expectations. We are always here to help.
I am sharing this link about "Tips for an Organized Samsung Refrigerator": https://www.samsung.com/us/support/answer/ANS00084845/.
You may also refer to the Samsung Refrigerator specification sheet for the dimensions on page 2: https://image-us.samsung.com/SamsungUS/home/home-appliances/pdf/RF18A5101SR_V9.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144827153), which will help our team pull up your information.
Have a great day.
Melardo
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator, its easy to place and smart enough to set it's own setting to the elevation
I would recommend this to a friendFridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am happy with my product even though I had to wait 2 months they had me schedule twice n didn’t show up
I would recommend this to a friendSamsung fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge makes a loud noise Like it’s going to stop working.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BlancaP,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with your refrigerator as it's making a loud noise like it's going to stop working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
You can also watch the video on this link https://www.youtube.com/watch?v=cain2xjBCQE to know what noises a refrigerator makes and why.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144394941.
-Noraina
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for the delivery to take my old fridge but it was not on the order when they got here so I had to pay them cash to take the old Fridge…
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
I don't like you very much right now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited all day for you, I stayed home from work for you, and you couldn't be bothered to call and let me know where you were. You said you were coming over, so I waited, and I waited.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
—Vannesa
Door in a not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great refrigerator, door mechanism is not great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Raza, I understand you are not liking the door on your Samsung Refrigerator and know that can be alarming. I would like to offer some assistance to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001017/
If you need any further assistance, we are here to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683409. We want to welcome you to our Samsung family. ^Brad
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying my new refrigerator and the delivery guys were great. Thanks
I would recommend this to a friendmy new frige
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it, just have to get used to the shelving I geust no points for me
I would recommend this to a friendBroken in less than 1 month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge went out less than a month after it was installed. Have a repair scheduled and it is under warranty, however this is a huge inconvenience and unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Phoenixcondo, I understand that you are having a deal of an experience with your Samsung Refrigerator not working and I do apologize. I am glad to see that you are already scheduled for a speedy repair from one of our certified technicians. We are here if you need anything and you can contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550344. We would like to welcome you to our Samsung family. ^Brad
Samsung Refrigerator Lemon
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator did not work at all out of the box. It was a disaster for my family!
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShirleyL, we understand the disappointment you feel if your newly purchased fridge doesn't work. Allow us to help.
For more details, please see page 35 of the manual, under the "STEP 7 Initial settings and STEP 8 Final check" section.
Manual
https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf
If the fridge still is not working, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147220700) to help our team pull up your information.
Have a great day.
^Camille
Dissatisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Samsung refrigerator i had purchased that lasted 2-3 days. I have nothing positive to say about Samsung appliances. Steer away from the dissatisfaction if you can avoid it.
No, I would not recommend this to a friendProduct failed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freeze stopped working after about 2 weeks. Then the fridge stopped about 4/5 days later. Had to order new fridge. Tech was not able to get new parts in reasonable time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi nelly,
We are here to help you with your experience with this Samsung refrigerator and its freezer and fridge.
I have shared associated Samsung videos and links below that will guide you through the steps.
My Samsung refrigerator is not cool enough:
https://www.youtube.com/watch?v=FiAGtKdGHPA
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
What to do if your refrigerator is not cooling:
https://www.youtube.com/watch?v=ogwmuhLH4G4
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
I have also shared this model's user manual link. Please turn to page 50 for additional steps if needed.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145652330 to help our team pull up your information.
Leo