Customer Ratings & Reviews
- Model:
- RF18A5101S9AA
- SKU:
- 6572063
Rating by feature
- Storage Capacity
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's overall performance, sleek design, and ample storage capacity, making it a great fit for various kitchens. Many appreciate its quiet operation and effective temperature controls. However, some customers have reported issues with the freezer's performance.
This summary was generated by AI based on customer reviews.
Do not buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could leave NO STARS, this is junk. And geek squad has left me on hold for over and hour 2 times with promises to call back to schedule repairs writhing 24 hours and bo call. So so so frustrated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number: 1144686431
-Trisha-
- Cons mentioned:Freezer performance
Hmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hmm, the freezer has been acting weird. Stuff will be frozen one day and then thawed the next
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, Meme!
Let us help you get your fridge into good working condition.
A freezer that freezes food is typically caused by a constantly running ice maker or the temperature settings for the freezer compartment needing to be adjusted.
Samsung freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
My Samsung refrigerator is too cold
https://www.youtube.com/watch?v=40o6rKjU9UM
This link will show you the recommended temperature that you should set your refrigerator to:
https://www.samsung.com/us/support/answer/ANS00080450/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145238026) to help our team pull up your information when you message us.
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Buy with caution
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Draws way too much power, trips my breaker and fries the motor when plugging it in
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ensuring your appliances run smoothly is a must in every household, BaileyK. Let's get the information you need to get the best results from the refrigerator.
Please see the link below and check page 7, third bullet (Critical installation warnings), to learn more about the electrical safety of the refrigerator.
User manual:
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146944702) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Broken fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge keeps making loud strange noises every other hour . I don’t know if I can still take it back to the store and get another one .
No, I would not recommend this to a friendBrand response from Samsung
Posted .A quiet appliance makes our experience operating it even more pleasingly, JoshuaK. Let us help fix the noise from your Samsung refrigerator.
A refrigerator is always quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. Please check the resources below for more information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
If your refrigerator is beeping even when the doors are closed, it means the temperature in the fridge is too high. This could be normal in some cases, like after a power outage. Correct the cooling issue to resolve the beeping.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Your refrigerator needs to be level to save energy and prevent potential cooling issues, noises, or leaks. This guide will show you how to level your fridge and make minor adjustments.
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
You may also refer to pages 54-55 to learn more about the regular sounds your refrigerator creates.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145689368) to help our team pull up your information when you message us.
Thank you!
-Angelica
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped work after 24 hours. Bestbuy has no stock to replace it. Waiting for Samsung to send parts. Very displeased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Brian, I realize that your experience has not started great with your Samsung Refrigerator. I am glad to see that you were able to get an appointment set up. We apologize for your experience and are here if you need anything. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143550381. We want to welcome you to our Samsung family. ^Brad
Can't use refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has not worked right in over a month. Waiting on repair people. We had done everything the book stated. This shuts itself off after about two days
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are experiencing issues with your Samsung Refrigerator not working but I am glad to see that you are headed in the right direction for a speedy repair. We are here if you need any assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143592519. We welcome you to our family and thank you for choosing Samsung. ^Brad
Bad, worse, worst, Samsung.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator died in 14 months. I will never ever buy anything Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vlad,
We understand how you feel. We want to speak with you directly to get more details to provide better support for your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146069803) to help our team pull up your information when you message us.
Have a great day.
-John
NEVER BUY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator does not have the lines for the water line to connect. Bought it twice and it did not have it. DONT BUY IT BECAUSE ITS NOT READY TO CONNECT.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
Thank you for taking the time to leave this review.
We understand that you have a concern with the refrigerator water line. Regarding the water line installation kits, this is available at extra cost from your retailer
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144922837) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Terrible rude and smoling smell from those individ
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service deliverbad servicedidnt removed packaged didn’t onstall didnt do nothing terrible service do not recommend
No, I would not recommend this to a friendDamaged refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered Damaged refrigerator. The people on the phone tried to get us to keep it but we sent it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rick,
Thank you for choosing Samsung for your Appliance needs. It's sad to know that you no longer have the product.
We would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
Thank you!
-Angelica
Headache
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with it it just a few days if it being delivered. Was very disappointed in this purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to hear that your refrigerator is not working as designed. You are a valued customer and your experience matters to us. We would like to have the opportunity to look into this matter further with. For further assistance, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804641) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Do not buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A month into having the fridge it stopped making ice and would make a loud noise
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, DavidD.
We are here to fix the fridge noise and ensure that your ice maker continues to function.
There are a few factors that can cause an ice maker to not work. Please click on the links below for steps to be taken and also on the blue links that are related to what the ice maker is experiencing.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice
This link will review potential noises and advise you of any steps you should take when there is something you can do to prevent the noise. Please pick a noise that the ice maker is making.
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145777373) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator did not work, kept shutting down. We had to process a return and then reorder a new one.
No, I would not recommend this to a friend- Pros mentioned:Capacity, Design
My new fridge!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are slowly renovating our kitchen and the last fridge I had was a tiny little apartment fridge. This new Samsung fridge has a sleek design and looks great! I love the fact finger prints are very hard to see when looking at the fridge, since I have little one who love to touch the fridge. I really dig the recessed handles on the top of the fridge door and the bottom (for my kids). The inside of the fridge is very spacious and I love how the shelves are so easily movable to custom fit my groceries at anytime. This fridge is always at the perfect temperature and if not I can adjust it manually or with the smart app in my phone. Lastly I LOVE the fact that I am notified via the smart app when the fridge is left open too long. This Samsung fridge is a major upgrade from my prior fridge and I would definitely recommend it to any one who has a smaller home and needs more space in the fridge.
I would recommend this to a friend Worse purchase ever.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. If you are thinking about buying this..don't. I wish i would've never purchased, but I did and now im stuck with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello It22! At Samsung, we manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. Please contact us via any of the following using ticket number: 1143832629
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung.^Nic
Christine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice for a garage, but not the main refrigerator.
No, I would not recommend this to a friendMr.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.l Have buy over 3 months and shot dawn 4 times, and go bad all my food.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung, I see you are having issues with your Samsung Refrigerator not working and know that is upsetting. I want to offer some help in getting your machine operating properly. Please reach out to us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143683892. We thank you for choosing Samsung in your home and welcome you to our growing family. ^Brad
out of box product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator came without a box and with a lot of cosmetic details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us of the status of your appliance when you received it.
To better assist you, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
I’m sure I’d love it if it had arrived.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a joke, right? You delivered a broken fridge and delayed the new one until 1/26.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Noise level, Overall performance
Good fridge, a few notable drawbacks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We went with this fridge because it was the best fit our space, according to the Best Buy appliance salesman who visited our house. Overall, I can say it's good fridge after using it for a little over a month. I'm most impressed by it's moisture control. Produce lasts noticeably longer in this fridge than in our old one. It also looks great and is dead silent as long as the ice maker is not running. It does have a few drawbacks that prevent it from being a great fridge: Handles would be nice. I've gotten accustomed to the pulls at the top of the door, but it's a little awkward. The bottom pulls aren't really an option for me because of my height. I'd assume most people with use either the top or bottom pulls based on their height. Small-ish fridge capacity. It's much larger than our old fridge but somehow smaller inside. It's not very deep and also lacks drawers for cheeses, lunch meats, butter, etc., so you have to put those items in the doors where you'd typically put condiment bottles. Lack of adjustable shelves. If you have lots of taller items, it can be a struggle to find places to put them in this fridge. It also makes it difficult to stack Tupperware. Loud when ice maker is running. The ice maker humming is quite annoying when you're in the same room. Because of the numerous drawbacks, I'd probably lean towards giving this fridge 3.5 stars if that was an option. The ability to keep produce fresh is a top priority for me, so I'll give it 4 stars instead of 3 for the purpose of this review.
I would recommend this to a friend