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Customer Ratings & Reviews

Your price for this item is $1,149.99

Customer reviews

Rating 4.3 out of 5 stars with 925 reviews

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Rating by feature

  • Quality

    Rating 4.3 out of 5 stars

  • Value

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers admire the 17.5 Cu. Ft. Counter Depth French Door Refrigerator for its spaciousness, perfect size, counter depth design, and ice maker. While some customers have concerns about noise, limited space, freezer issues, and water leakage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 925 reviews
  • Cons mentioned:
    Limited space

    Rated 4 out of 5 stars

    Could have improvements

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is great if you are in a bind and nothing else works in terms of size. I really hate that my space could not fit some of the bigger models. But you gotta do what you got to do. My number one pet peeve with this refrigerator is it’s very difficult to fit gallons of milk/sauces/dressings in the door and maximizing space there. Also the freezer is super small. Would only recommend this to a young couple with no kids or a single person.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    All the Fancy Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We previously had one of the old fashioned no-frill top freezer bottom refrigerator types due to space constraints, but I really wanted a modern one with all the nice features. This one fits in the tight quarters, but has all the features that the bigger ones do. The ice maker works great, and it's wonderful to have food at eye-level instead of having to kneel down on the ground to rummage around. This makes it easier to take stock of what we have, eliminating a lot of food waste. LED lighting saves energy, as does the "Eco" button. The "Power Freeze" and "Power Cool" features help to cool things down quickly. Lots of different compartments and shelves on the doors, as well as a two-tiered freezer below keep things well organized.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Attractive unit with nice features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed this unit in our motorhome, replacing a troublesome gas-electric switching Norcold unit. It fit beautifully and went in with minimal cabinet modification. The only disappointment is that the energy saver setting causes moisture condensation between the upper french doors. This was remedied by turning off that option. As the humity decreases with cooler weather I am hopeful that we can switch it back. Have not used it enough to review other features but it is quite nice looking inside and out--ice maker works great!

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fridge so far! The counter depth is perfect for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great refrigerator for a tight space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our choices for a refrigerator were quickly reduced to two models due to our confined space. Although this one is not as efficient in interior space as our old refrigerator. We have adapted to the shelf adjustments.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our purchase. Counter depth perfect in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Samsung French Door Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge to go in our condo we are selling. It has a great look and functions well! We do not have the ice maker waterline set up yet so no comment on that. However, for it's size and being a countertop depth fridge, we have been able to store everything we had in our larger old side by side plus have room for frozen pizza in the freezer! With a family of 5 that's a lot of food. It got cold very fast, so we were able to transfer everything over in less than 4 hours. It also has a warning when you may have left the doors open, useful with the kids! We have been very pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice! Love our new Refrigerator! Lots of room!

    I would recommend this to a friend
  • Cons mentioned:
    Noisy

    Rated 5 out of 5 stars

    Great fridg!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love, love, love this fridg! It fits perfectly in my small kitchen and suits my needs. I don't use the icemaker so issues previously reported re: icemaker do not apply. The doors can be opened to only 45degrees to open vegetable bins but moving fridg shelves requires opening doors a bit further. It is advised to decide on shelf positioning before placing refrigerator. Vegetable bins are most frequently used and its great having them within reach. I don't consider the fridg noisy at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Spacious

    Rated 5 out of 5 stars

    love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is spectacular. I love having an ice machine. The ice is perfecto! It only makes noise when the ice drops, otherwise very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    Great design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this refrigerator. From it's sleek design, to it's adjustable shelves. Great compact, to meet my family's needs.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi undercut67,

      Thank you so much for taking the time to send this! Everyone here at Samsung loves to know that our customers enjoy the products. We're glad that you love so far the refrigerator. We are always trying our best to make your experience memorable, and we're glad that we've achieved it!

      For future reference, I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF18HFENBSR/US

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144652075

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 5 out of 5 stars

    First class fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on a budget, but wanted something nice and modern. I like the french doors, they open wide and allow alot of space. The freezer get soooo cold. When I fist got it the setting was -6F. it was sub zero cold! its range is -8F to +8F. Which I guess I never knew was so good! The french door style has a small flap on the left door, that fits in a channel. Helps make a seal. Even if I close that door last it still latches and works. it also has an alarm if you leave the door open. I discovered one day, very nice feature! The interior lighting is bright and well lit with no dark areas. Great budget fridge!

    I would recommend this to a friend
  • Cons mentioned:
    Freezer issue

    Rated 1 out of 5 stars

    Freezer doesn't work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The freezer has given us trouble since the first week, but at first we were able to fix it by power cycling. A month before our one-year warranty ended, we noticed the freezer was warm even though the temperature sensor read -2. We called Samsung on Sept. 10 (our warranty ended Sept. 30), and they scheduled a repair, which was delayed until Sept. 25. They replaced the electronics given what they had on hand instead of assessing the issue. By the time we were able to get ahold of Samsung to schedule a followup, it was a few days past warranty, so they refused to cover it. It seems this is a common problem with Samsung fridges, and the cost to fix it can be more than the cost of the fridge. I hate to throw out a one year old fridge with brand new electronics, but it's pretty useless, and even if we get it fixed, the cooling system could break again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bernice, I see you are having issues with your Samsung Refrigerator freezer not working. I know that must be alarming but I have good news. Your unit's warranty cover the sealed cooling system for five years. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143831376. We thank you for being a part of the Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Great for my bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for the product, fits exactly where I needed it. Love the stainless steel

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator it looks great in my kitchen keeps my food fresh and has a lot of space Love the stainless steel

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of this fridge because my kitchen is small, however I did not realize how limited the storage is inside. Shelves are close together, I can not put filtered water pitcher on a shelve. Same with the side compartments...but overall I rather have the small fridge then the huge one I had before.

    I would recommend this to a friend
  • Cons mentioned:
    Freezer issue

    Rated 1 out of 5 stars

    Broken freezer, water damage to floors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our freezer stopped working within the 1 year warranty and Samsung's phone customer service was very difficult to work with to get it fixed and refused to pay for a followup service visit when the first visit didn't solve the problem. Their social media customer service was easier to work with and sent a servicer out for a followup visit. They discovered that the coolant had completely leaked out and added more, though they couldn't find the source of the leak. Since then, we discovered that the pipe in the back has been freezing and melting, causing permanent damage to our new hardwood floors. So, now we have a freezer that's temporarily fixed, and a rotting floor board, and not sure what to do next... save yourself the headache and get a different fridge.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Bernice, we definitely understand that this has been a frustrating experience. This is, by no means, the experience that we want our customers to have. Your experience matters to us and we are here to help. We would like to inquire further about the concern's you are having with your refrigerator. If you could please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144040032) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to change to a counter depth refrigerator due to the size of my entrance. I was reluctant Bc I thought it would be too small. So far I have more than enough space and refrigeration is excellent. My milk lasts longer than my prior non Samsung refrigerator. So far so good! And it's attractive.

    I would recommend this to a friend
  • Cons mentioned:
    Noisy

    Rated 2 out of 5 stars

    Stear clear of this model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had less than 24hrs and it started having compressor issues, or at least this is what I was told when I described the very loud buzzer sound it would make about 6 times a day. It sounded like when you get buzzed into a secure location or an old fashioned doorbell except extremely loud. I read the reviews of several Samsung appliances but must have missed this one. What I read was that Samsung is known for noises, nothing terrible some popping and cracking which could happen during initial use. I could live with that but I didn't read anything about the other noise. For the price it would have been an awesome deal but now I know why. If your willing to get a refrigerator that needs repairs right off the bat then this one is for you but if your looking for a dependable refrigerator consider another brand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Roomy yet compact.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This beautiful double door fridge has a small footprint yet holds almost all of the things you need on a daily basis. I have had a difficult holding a lot of tall large liquid containers which I have to lay down on the shelves but other than that I love it. The ice maker is amazing and it works like a dream

    I would recommend this to a friend