Customer Ratings & Reviews
- Model:
- RT18M6215SR
- SKU:
- 5731901
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers value the ample size, reliable ice maker, and spacious interior of the 17.6 cu. ft. Top-Freezer Refrigerator with FlexZone. Many appreciate its quiet operation, attractive design, and the versatility of the FlexZone compartment. Positive feedback also highlights the reasonable price and the stylish color options. However, some customers have noted concerns about the door's ease of closure, fingerprint resistance, and shelving arrangement.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door doesn’t close easily. There’s only lightning in the front. The shelf placement is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Batman910.
We apologize that your experience with the refrigerator door and features were less than ideal.
To help you with this, I suggest you check this link to your user manual to assist you in aligning the door. Please go to pages 37 to 48.
https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144911244) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The configuration of this fridge didn't quite work out like I had hoped. We literally had to bend over to see what was in it. Wasn't very roomy either because of the way it is designed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yoyo,
We appreciate you giving us a review about the Samsung refrigerator. Thank you for giving us your honest feedback about the design. It can help us improve our Samsung products.
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144419731
^Rainly
I didn notice the small room it has in the bottom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the freezer is to big and have low room in the bottom
No, I would not recommend this to a friend6-months in and Fridge does not cool
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6-months in and the fridge has stopped cooling. The freezer works fine. Will have to call for service, should really not happen 6-months in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your experience! ^Ty
BEST BUY BULL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For some unknown reason the 1st refrigerator I received at my residence was quite damaged in the lower compressor section of the refrigerator. I of coarse did NOT accept it. Now I am expected to wait more than a full month to receive a replacement model. How do I keep my food? This is the WORST TREATMENT I have EVER received and paid the normal price when I was under the expectation I was buying during a sale event. ROBBERS
No, I would not recommend this to a friendBad Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing at the store was a horrible experience. The fridge is not the greatest. Made wrong choice but too late to return. The ice maker doesn’t always work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Yess,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the
Samsung - 17.6 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator - Black stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you with your ice maker issue.
Ice maker not working
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202101/20210111110110655/DA68-03570A-14_EN_MES_CFR.pdf
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390761
Thank you for choosing Samsung.
^Ross
Refridgerator wont get cold and freezer wont freez
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With settings set to high, the refrigerator get liquids cool at best and the same with the freezer. Since I have a separate deep freezer I figured I could deal with the freezer and just use the whole unit as a refrigerator. Then sometimes it would freeze and then stop freezing and I have lost a ton of good food. I love their tv's but as far as appliances are concerned you might want to look elsewhere!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Robert,
I see that you are having some concerns with your Samsung Refrigerator and I would like to offer some help to ensure you are getting the best performance. See links below:
https://www.samsung.com/us/support/answer/ANS00063107/
https://www.samsung.com/us/support/answer/ANS00084845/
I also see you need assistance with your ice maker, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143153926. We welcome you to our family and thank you for choosing Samsung. ^Brad
DO NOT BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy is awesome- Samsung household appliances are NOT! I am currently going through the worst experience with this fridge (that is still under warranty). Appliances look great, but they are trash. Just ask a sales rep at BestBuy for their honest opinion on brands. There are plenty other brands to choose from at BestBuy. Also, Samsung Customer Support- horrible. Do yourself a favor and just don't.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there EbWillz,
I see you are needing assistance with your Samsung Refrigerator and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143113980. We thank you for being a part of the Samsung family. ^Brad
- Cons mentioned:Door
horrible customer service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy reversed my doors and now they don't close properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bosco! I can help with this! This link (https://bit.ly/3bepEvh) has everything you need to know about how to get the doors to close properly. ^Jecca
poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer ices up, frost forms on everything, despite trying different settings and talking to Samsung (3 times). No one seems to know how to resolve this problem. An exchange is being made.
No, I would not recommend this to a friendBad experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered with a huge dent in the freezer. I wanted a new one and they were out of stock. Nothing available in the price range and Best Buy would not upgrade me to the next one available. I had them take it back and bought a different one from their competition.
No, I would not recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst purchasing experience of my life. Best Buy charged me extra to reverse the door, has shown up 5 times, once unannounced, and still can’t figure it out. Multiple CS reps said they would call back but haven’t. Will never buy from Best Buy again.
No, I would not recommend this to a friendI haven't seen this item.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung refrigerator on September 5th and I won't see it until November. I can't believe the length of time on this order. I really need a refrigerator and I liked this one, however, the wait time is rediculous.
No, I would not recommend this to a friendDetails are too exhaustive for me to elaborate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy should change its name to Worse Buy This was the first and will be the last purchase I will make from, what, best buy? I will make sure I warn my family and friends. Details are too exhaustive for me to again, elaborate. Rehashing only infuriates me. When I'm over the disappointment of the purchase, maybe then I could tell of my experience with ease. But for now, my purchase from Best Buy, with the Worst Buy.
No, I would not recommend this to a friendNever again.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete debacle. 1st fridge damaged, 2nd delivery cancelled with no notice. Billed for returned fridge, late payment notice !
No, I would not recommend this to a friendNot working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working. Plugged in for about 4-5 hours now, and it’s not cold/ cooling
I would recommend this to a friendBrand response from Samsung
Posted .Hi Angel!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Refrigerator is not cooling. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Cooling Issues with Samsung Refrigerator or Freezer": https://www.samsung.com/us/support/troubleshooting/TSG01001027/.
I also shared the link about the warranty information of your Samsung Refrigerator: https://www.samsung.com/us/support/service/warranty/RT18M6215SG/AA.
You may also refer to the user manual about the "Troubleshooting Checkpoints" issue on your Samsung Refrigerator on page 52: https://downloadcenter.samsung.com/content/UM/202207/20220713145434133/TMF_RT6500M_DA68-03570A-15_EN_MES_CFR.pdf.
Your Samsung Refrigerator is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period of:
One (1) year parts and labor
Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years Labor on Digital Inverter Compressor Only.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144716621
Have a great day.
Melardo
Review about the refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good but there is one weird loud sound that always comes from the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there! Thank you for taking the time to leave your feedback. I understand that you have concerns with the noises your unit is making. At this time I would like to provide a link to help shed light on the noises you may be expecting.
(http://www.samsung.com/us/support/troubleshooting/TSG01001032/)
If you find that this information is not helpful regarding your concerns, please feel free to reach out to us via any of the following:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Please use the following ticket number for your reference: 1143520655
Thank you for choosing Samsung. ^Nic
STICK TO CELL PHONES SAMSUNG
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst fridge ever. Compressor broke down after 11 months. Took 2 months of Samsung sending multiple techs and taking multiple attempts before they finally junked the fridge and gave me a store credit to get a replacement fridge.
No, I would not recommend this to a friendFreezer doesn’t work after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in May 2021. It’s been only a year and little bit after I purchased it and the freezer stopped working. Absolutely Not worth it at all if the refrigerator only lasts a year. What a waste.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Rishapo,
Thank you for sharing your experience with us about your Samsung - 17.6 Cu. Ft. Top-Freezer Fingerprint Resistant Refrigerator - Black stainless steel. We apologize for not meeting your experience with our Refrigerator, especially your issue with the freezer not working. Please know that we value your feedback, and we will continuously work on improving the quality of the products we offer.
To help you with this, I am providing these links to guide you on the issue.
Cooling issues with Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
Cooling Off mode (Demo mode) on your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00048861/
Samsung refrigerator error codes
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
How to reset your Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00087902/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference number:
1144752402
Thank you for choosing Samsung. Have a great day.
^^Ross
Good product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent fridge of a reasonable size. We have purchased it few days ago, and immediately discovered one problem many people noted - strange noises coming out of the fridge every once in a while. As it turned out, however, this is actually not a problem as much as a misunderstanding. The reason for the noises is the ice-maker. Ice-maker is turned on by default, however it HAS TO BE CONNECTED TO THE WATER SOURCE. Best Buy does not connect it, and unless you do it yourself the fridge will be sending an alarm very couple of hours - loud buzzing sound. Empty ice-maker also hisses and rattles on its own. The solution, which is not easy to understand from the manual, is this: 1. Open the freezer and look at the display. The little cup icon with ice-cube in it will be lit. That means ice-maker is turned on. 2. Push "power freeze" button for 3 seconds. Ice-maker will be turned off and the icon will become unlit. 3. That, however, turns on the "power freeze" itself, so you have to push this button one more time, very briefely, to turn off the power freeze. A little yellow dot next to it should be unlit. Once you do it problem is solved, and the normal operation of the fridge is not noisy by any means. Other than that, the fridge is good. It is not great, because it is on the smaller side, and the top-freezer position is not as convenient as the bottom-freezer, but given the price it is excellent.
I would recommend this to a friend