Customer Ratings & Reviews
- Model:
- HW-K360/ZA
- SKU:
- 4925100
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the sound quality of the 2.1-Channel Soundbar System as great, especially with DVI. They also appreciate its easy setup and Bluetooth connectivity. However, some customers have concerns about the remote control being broken, the volume not being loud enough, and compatibility issues.
This summary was generated by AI based on customer reviews.
Sounds good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If ur looking for mind blowing audio. This isnt it. But it gets the job done
I would recommend this to a friendOk for master bedroom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average soundbar for a beginner. It depends on how loud you like.
No, I would not recommend this to a friendThe sound bar quality is adequate.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this product for someone who is not a music enthusiasts.
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
A small room.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This particular sound bar is nice. But it is only good for a small room.
No, I would not recommend this to a friendExpected more from this brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First sound bar I've purchased. I wasn't impressed. Expected more "boom"
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Char:
Thank you for purchasing the Samsung K360 Soundbar. I am sorry to hear that you are not happy with sound quality.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos)
If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
it was ok,however I expected a louder sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it was fine, it sounds well, but I expected louder sound
I would recommend this to a friendBrand response from MrSamsung
Posted .Dilia:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not completely happy with sound volume.
A common misunderstanding and cause of low sound output is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
If this is not your case and you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
OK syatem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound often is not in synic with TV and requires on off adjustments
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System.
I am sorry to hear that you were having sync issues.
Please give us the opportunity to assist you with the issues by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
For first time buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing what you miss coming out of your tv with stock speakers
I would recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good product but didn't for to my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product it didn't fit my tv but other than its excellent
I would recommend this to a friendUnable to connect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got to hear the sound because the system would not connect.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bella,
Thank you for purchasing this Samsung Soundbar System. For assistance with setup and connection, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
ok item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking to start out with a soundbar... this is a start.
No, I would not recommend this to a friendFor the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the work but need more subwofer bass. But its ok
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kbronauta
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality / the user experience.
Your user feedback is also important to us and will be shared with our product team for future improvement.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Sounds Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Basic model but has decent sound so ok buy for your dollar.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a tv with it but want to use it with hitichia tv
I would recommend this to a friendBrand response from MrSamsung
Posted .Linda:
Thank you for purchasing this Samsung soundbar.
To better assist you with any issues, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Not a good deal.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought was as an open box item that had excellent condition on the box. Bought the protection plan for backup. The subwoofer would not synch they sent it if for repair and it still would not work. Nobody in the store could show me how to sych it. This open was no good.
No, I would not recommend this to a friendGood sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but had trouble hooking up to directv remote
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of the Samsung Audio Soundbar. I am sorry to hear that you had some control issues with this soundbar
By default, power ON by the TV is set to off. You have to press the "Bluetooth POWER" button on the remote to turn the feature on. The Bluetooth POWER On function is available after you have successfully connected the Soundbar to a Bluetooth compatible TV using TV SoundConnect. When the Bluetooth POWER On function is ON, turning the connected TV on or off will turn the Soundbar's power on and off as well.
Please refer to the diagram drawing of the remote in your User Manual (page 9 "REMOTE CONTROL"). Then refer to pages 22 and 28 for further details
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Alright for price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not bad but I wasn't blown away with sound quality.
I would recommend this to a friendOkay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has Okay sound. I wish I would've got the 300W.
I would recommend this to a friendBrand response from MrSamsung
Posted .Robb:
Thank you for your review of this Samsung product.
Should you ever have concerns or questions, please reach out to Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Nice set but remote didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice compact set. Unfortunately, my remote was not operational. This, I could not fully complete the installation (could not sync to sub woofer). Contacted Best Buy and after several emails, I could not get a remote. Regretfully, I returned it.
No, I would not recommend this to a friendWon't work after 2 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was easy to set up but stopped working after 2 months. I didn't want this sound bar since I have a vizio tv but listened to the salesperson. This sound bar is stuck on search and won't work. This is going back to bestbuy!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System. I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
