Customer Ratings & Reviews
- Model:
- HW-T550/ZA
- SKU:
- 6400703
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the soundbar's exceptional sound quality, praising its awesomeness. They also appreciate the easy setup process, describing it as simple and smooth. While many are pleased with the price, some express concerns about connectivity issues, particularly with the soundbar disconnecting from the TV frequently.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Easy setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paired with my Samsung Q60 and BT devices for spotify. Sounds Great
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my son’s Birthday. He loves it! Sounds great!
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung sound bar had great sound and quality for the price.
I would recommend this to a friend Great improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this sound bar a few weeks after our new Samsung TV. I am hearing impaired and have to have closed caption to comprehend dialogue. To get the TV loud enough for me, every one else is uncomfortable. We find the sound bar helps. not sure why, but I understand the dialogue better with the volume lower. Am really enjoying it.
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Connectivity
Disconnect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great! Sound bar disconnects from the tv often
I would recommend this to a friendBrand response from Samsung
Posted .Hi Soundie,
I am very sorry to see that you are having connection issues between the soundbar and TV. If you are connecting wirelessly via Bluetooth, please follow these steps:
1) Press the PAIR button on the remote to enter BT PAIRING mode
a. or press the SOURCE button on the top panel and then select BT. “BT” changes to “BT PAIRING” in a few seconds automatically or changes to “BT READY” if there is a connect record.
b. When BT READY appears, press and hold the SOURCE button on the top panel of the Soundbar for more than 5 seconds to display BT PAIRING.
2) Select Bluetooth mode on the TV
3) Select “[AV] Samsung Soundbar T5-Series” from the list on the TV’s screen. An available Soundbar is indicated with “Need Pairing” or “Paired” on the TV’s Bluetooth device list. To connect the TV to the Soundbar, select the message, and then establish a connection. - When the TV is connected, [TV Name] → “BT” appears on the Soundbar’s front display.
4) You can now hear TV sound from the Soundbar.
If the device fails to connect
- If a previously connected Soundbar listing (e.g. “[AV] Samsung Soundbar T5-Series”) appears in the list, delete it.
- Then repeat steps 1 through 3
Once you have connected your soundbar for the first time, use the “BT READY” mode to reconnect.
There are a few things you may want to check:
1) The maximum wireless signal transmission distance is about 33 ft.
2) If there is a wall between the sound bar and the subwoofer it may cause interference or not work at all depending on the material in the wall.
3) If there is a device that uses the same wireless frequency (2.4 GHz) near the Soundbar, interference may cause some sound interruption.
4) Check all of the sources on the soundbar. If the audio is dropping while watching TV it could be an issue with the broadcast.
5) Also, please be sure you have the latest firmware update. You can update your firmware by using a USB device. You can find the update on the product page of your HW-T550 on the Samsung website.
Should you need further assistance with this issue, or have any questions about features or operation, please know that Samsung is here to help.
For further assistance, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG, (available 8AM to 12AM EST - 7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Ambassador
1st Time Soundbar users
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perhaps I would rate five stars if I was more confident in our ability to use and adjust and set up the sound bar. Sometimes it seems like certain things are extremely loud and other things (like clarity of speaking voices) is muffled and not as clear or loud as I would like. It’s a nice set up though for audio from speaker in front of you and also a speaker behind the seating area in our living room.
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome bass. Best purchase ever. Surround sound at its best.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar. It's not real big but it sounds great.
I would recommend this to a friend - Pros mentioned:Sound quality
Good soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints sounds great using with my samsung 65" curve tv.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good sound that it puts out of work very good price .
I would recommend this to a friend - Pros mentioned:Easy setup
Work as intended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was easy. Did what I needed, mother in law hard of hearing trashed t.v. speaker.
I would recommend this to a friend - Pros mentioned:Price
Music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product I would highly recommend price is fantastic
I would recommend this to a friend - Pros mentioned:Sound quality
Good product for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was it for my bedroom and the sound quality is great for the space
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and ease of use. Minimal space.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound!!! Great Quality!!! Didn't expect the such great sound!
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound and price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy connection. Comes with the brackets t mount. The sound is amazing
I would recommend this to a friendBrand response from Samsung
Posted .MomOf3:
Thank you for purchasing the Samsung HW-T550 soundbar with Smart Sound Mode automatically optimizing your sound based on what you are watching. I am happy to hear that you found setup and connection easy. With Dolby Audio & DTS, experience sharp, realistic. Sounds are rich and robust creating a 3D surround sound experience.
Should you ever have any questions or concerns or need help with settings or features, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG, Available 8AM -12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
- Pros mentioned:Sound quality
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it sounds great just what i was looking for 10/10
I would recommend this to a friend - Pros mentioned:Easy setup
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Easy set up! No complaints! Highly recommend!
I would recommend this to a friend - Pros mentioned:Sound quality
Good sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty seamless with my Samsung TV. Sounds good not sure about the 320 watts but it's nice
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, perfect size and easy to connect good quality
I would recommend this to a friend