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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1121 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 1,121 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and spacious microwave! I love the fingerprint resistance and it stays clean. Easy to use, easy to clean. Has a separate piece that works like an over to make pizza or mini pizza rolls or small things.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there tlcamazingaroma, I am so glad you are enjoying your spacious Samsung Microwave. Thank you for choosing and recommending Samsung. Your feedback is greatly appreciated. ^Brad Samsung

  • Rated 4 out of 5 stars

    Attractive Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very cool to have the sensor cook available as a shortcut. Everything works well and the microwave pre-set is very handy. It is a bit noisy at the start. Very attractive exterior and a two-tier interior with a separate upper rack.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Self installation is quite easy if you have the tools. Comes with installation guide templates as well. The product itself, I haven’t had any issues with. The removable rack may be my favorite feature. Looks great with white cabinets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good ... enjoying it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying using this microwave. Very nice and stylish. Fingerprint resistant. Many options available. 4 speed exhaust which is great but can get loud at highest speed. Very dark inside while cooking - can't see inside. Wish the one touch buttons would work without pressing start every time. Getting used to the extra step. We had purchased a similar unit in 2018, it was a lemon, had sparks coming & many a times the food would never get warmed up. Then we started getting the SE error code. Samsung never helped us. Sad with their customer service. Loved this unit so wanted to give it another try. Have it for a few weeks & its working fabulous. Fingers crossed.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave but if your not a heavy user of microwave like myself don't waste your money on this fancy feature one just get a basic microwave. As for the product it is wonderful it does a lot that I don't even use and looks great too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good amount of space and efficient exhaust

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a basic microwave with a good amount of space and also a fairly strong exhaust. Other than that, the features are pretty standard. Nothing special to highlight. I'd recommend the Wifi model to deal with clock resets if and when you lose power. Other than that, pretty good microwave overall.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the sensor cook option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old microwave of 3 years died so we had to purchase another. We chose this one because of the sensor cook features and no fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Microwave review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the many features and the controls low to make it easier to reach. Pretty quiet when using.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mike S

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This completes our kitchen set that has taken us 2 years to finish. We are extremely pleased with the product and cant say enough about the installation crew. The guys were knowledgeable, friendly, respectful, and actually cared about what they were doing. NEXT LEVEL SERVICES are the face of the company and product and I would be proud to have them on my team

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this microwave looks amazing and works well too! Is have various heating options, and 4 fan speeds. It was also pretty simple to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Great Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install, works great. Best buy for the money.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We remodeled our kitchen. The black finish is great. Looks better than the regular stainless steel. Good features I did like that the door closes soft no big noise. The inside large and really looks nice. Takes 2 people to install pretty heavy. It doesn't show fingerprints, Only downfall the front glass door not finger resistant and not easy to clean. Leaves smudges. I clean it wipe with a soft damp dish rag and dry it off then I use a micro cloth to wipe it down to remove smudges. Honestly looks great better than stainless steel . All our appliances are black finish. If you have kids may be hard to keep the appliances clean. If don’t like spending time wiping and cleaning Get the regular stainless steel. Just hope it lasts like my old 7 year microwave still working!

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Easy to install tons of features.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price. A-lot of features. Bright LED light underneath. Easy to install. Very large inside.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Value for the Price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a few month now, it is a great microwave. Good for the price I paid. Very functional and easy to use. It matches my existing appliances. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome. Love the look, easy to operate and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung Over The Range Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung Over the Range Microwave is a great size. The (add) 30+ (seconds) button has come in very handy. Fingerprint Resistant Stainless Steel is another very nice feature.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! Thanks for taking the time to leave a review of this Samsung microwave! ^Ty Samsung

  • Rated 3 out of 5 stars

    Hidden warranty fees???

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one year and 6 months the microwave is not working. It is showing an error code -SE-. I have the bestbuy $179 a year extended service coverage but in still being charged $50 service fee to ship it off to be looked at. What a scam! They told me when i got the $179 a year coverage that it would cover parts and labor. They failed to say it would have an extra fee for services.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We understand how you feel about not being informed about some information when claiming extended service coverage. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for assistance. They are available 24 hours a day. They can answer your question, transfer you to your local store, and provide feedback about your overall experience to address any concerns you may have.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Looks Good Over Range

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and clean lines. Having controls on bottom a great choice as well as easy to clean design. Large inside and good options.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello! We're happy to hear that this microwave is a great fit for you! ^Ty Samsung

  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Very Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 3 stars because it does work and is nice looking. It is extremely loud and has different noises depending on which function I choose. Have tried to decide what it sounds like maybe a washer out of balance, a car reviving the motor, a grinder or a rattle. It is rather annoying. Our last Samsung microwave lasted 20 yrs and had a normal sound to it. Very much doubt this one will last even the average life. If I knew that it sounded this loud I would have never purchased it. Very disappointed. No I do not recommend it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We want to let you know that we hear your concern and see your point about the operational sounds of this Samsung microwave model. We'd love to help you.

      I have shared a link below about the meaning of each sound and its troubleshooting steps. Please click on the embedded "installed correctly" word inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      If the noises persist after following the steps, don't hesitate to contact us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146807472, which will help our team pull up your information.

      ^Rainly Samsung

  • Cons mentioned:
    Door

    Rated 4 out of 5 stars

    Does the job

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With controls in the door, door is longer/swings open wider, catching some houseguests off-guard and heads can get smacked. Have to turn on the lights to see which button you're pressing (but I think most microwaves are like this?)

    I would recommend this to a friend
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