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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1121 reviews

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Rating by feature

  • Performance

    Rating 4.3 out of 5 stars

  • Cook Settings

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook as being easy to use and install, with a compact size and modern design. Many appreciate its numerous features, including sensor cooking, and the quick heating capabilities. However, some customers have reported concerns about the product's reliability and the door mechanism. The overall impression is positive, but potential buyers should be aware of these reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,121 reviews
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Very Loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave it 3 stars because it does work and is nice looking. It is extremely loud and has different noises depending on which function I choose. Have tried to decide what it sounds like maybe a washer out of balance, a car reviving the motor, a grinder or a rattle. It is rather annoying. Our last Samsung microwave lasted 20 yrs and had a normal sound to it. Very much doubt this one will last even the average life. If I knew that it sounded this loud I would have never purchased it. Very disappointed. No I do not recommend it

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We want to let you know that we hear your concern and see your point about the operational sounds of this Samsung microwave model. We'd love to help you.

      I have shared a link below about the meaning of each sound and its troubleshooting steps. Please click on the embedded "installed correctly" word inside the article.
      https://www.samsung.com/us/support/troubleshooting/TSG01001968/

      If the noises persist after following the steps, don't hesitate to contact us directly.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146807472, which will help our team pull up your information.

      ^Rainly Samsung

  • Pros mentioned:
    Design, Ease of use

    Rated 4 out of 5 stars

    Great value for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the design and the easy of operation. It was a booger to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GeoLela

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this microwave for its appearance, ease of use. Easily cleaned, and fingerprint resistant. Functions are understandable. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Heat It Up

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new microwave matches my kitchen greatly!! Very big and heats food throughout!! The sensing option is the best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung and I recently bought this to match my refrigerator. The black stainless steel is easy to keep clean and the microwave works great. Heats fast and evenly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great over the oven microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific microwave oven. Roomy, simple to use and powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Replace my broken Frigidaire micro.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful. Easy to install. Love the quiet feature that allows you to turn off all the noises. And runs quietly with a good bright light.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, LizD. We're excited to hear that you enjoy this Samsung microwave, thanks for your review! ^Ty Samsung

  • Rated 5 out of 5 stars

    More space

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision we made. Live the extra space for cooking

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Excellent microwave

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek look, user friendly. Love the microwave features

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek design, high-end looking for a cheap price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this on sale and it's worth our money. Sleek design, functional. We esp like the easy access to various options. Fingerprint resistant as well so that's a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    D new kitchen

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it lots of room easy to clean easy to use awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great weekend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave and looks really good. Everything we wanted

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Consistently Questionable Brand for Microwaves

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product in theory. But, the handle broke a few months after which created a safety issue. Then just over a year of owning and operating, the control panel shorted and have to repair. Our previous purchase of a similar Samsung developed operating issues with the control panel which included safety issues as well. Unfortunately, we are very close to losing interest in purchasing another Samsung microwave for two main reasons. Reliability and safety.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Christopher G.,

      We understand how frustrating it can be when results and expectations don't quite meet. We want to speak with you directly to provide support in getting the service set up or determine what steps can be taken to help with your experience.

      To better assist you and collect more details, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146847437 to help our team pull up your information.

      Leo Samsung

  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Samsung Black Stainless microwave

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful! Super sleek design and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old microwave stopped working so we bought this model - big improvement! We are very happy with the microwave's features. Our salesman was good in exploring our options, and the installation we paid for was efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Beautiful design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design with good performance .. easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features

    Rated 5 out of 5 stars

    Samsung 2.1 ft.³ over the range microwave.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microwave is very easy to use with many outstanding features. Well built, easy to clean and use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung MicroWave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This microwave is very easy to use. wish it had one button cook times for 1, 2, 3 minutes. Excellent finish, very quiet when operating.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best Microwave!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice microwave!! It’s so big and warms the food up fast. The black stainless is really nice!!!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Over The Range Microwave 2.1 cu. Ft.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking Black Stainless Steel One of my favorite features is the Pizza button which senses when pizza is reheated it also has the popcorn button as well and several fan speeds size is nice as well not to big

    I would recommend this to a friend
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