Customer Ratings & Reviews

We purchased this and the matching electric dryer to replace our horrible 4 yr old top loader. We've had excellent experiences with front loaders in the past and loved how they perform but we needed a set with this capacity to fit our small laundry room. We ordered the delivery and set up for the set - delivery was reasonably fast. The pair were set up and the installer started the required test run on the washer. Before it was finished they left and we waited for the cycle to finish. When the draining started, water was spraying from the mid section of the drain hose from a small hole, obviously damage or a defect. I immediately called the installer and he said he would call customer service to notify them and they would contact me. They called and asked if I wanted the pair replaced but we thought they could just replace the hose. Days later, the tech came and said the hose would take a week to arrive but a new set would arrive within days. We thought if we bought a replacement hose and replaced it ourselves, we could finally do laundry that was piling up. Nope! The back panel needs to come off first! We were so frustrated at that point we chose to return them both. We were not impressed with how the whole Best Buy/Samsung experience went and we weren't going to do it again! We purchased a similar GE set from a different retailer and couldn't be happier. We realize defective parts happen but "some" retailers should re-think their customer service guidelines in these circumstances......maybe require the installer to wait until test run is complete? And push the repair up to a priorty to keep their customers? Too late for us Best Buy, we won't be back for anything. That's too much money spent to do it all over again!

This is a great washer, super easy to use and very quiet. The Samsung SmartThings app was simple to set up and works seamlessly. Overall, I’m very satisfied with this product.

I like how fast and efficient it can wash a load of clothes and it's really quiet, very easy to operate .

Great product for a smaller space. Loads are smaller, but that is to be expected.

Overall it does a good job. Clothes are clean and the machine is fairly quiet. Easy to use.

Great compact washer. Fits perfectly. Does the job.

Awesome dryer! It works and does what it needs to do! High quantity and simple install! Easy to use! Good for small homes and tight spaces!

I love this washing machine so far - given the compact size, a lot fits in there, it is quiet and washes well.

Its very quiet and efficient. Its also very clean and nice looking.

Excellent size and performance. So far great experience using this product.

Cleans well, runs quietly. The perfect washer for two people!

Great appliance! Easy to use and very efficient. Making our laundry easy to tackle each day!

The washer was quiet and efficient. I have no complaints about it.

Great for the price. had a minor scratch, but no worries! The store gave us an additional 10% discount so it ended up being a steal. 10/10 would recommend !

Nice machine, easy to use, quiet and good value. Will look at the matching drier.

Compact and does a great job. So far it’s been great, time will tell.

Works great. I like the small size of it- looks compact. I don’t know why they put a full song when the load is done, a simple bip would have worked fine as well. That’s the only Down side

I tried to buy larger one but this is only I can get since my closet is so small. Yes, it’s small, like for a single person or a couple without any kids. We’re family of three, but wash frequently so this little guy works for us. Only downside is a melody it plays every time the circle ends. I turned it off when it started annoying me. Other than that, it’s a decent washer.

Good size for a small closet. Needs a separate electric outlet 120V. Noise at reasonable levels when working. Stackable with a dryer. Needs stackable brackets.

Good washer. Easy to use. I like smart option. Child control