Customer Ratings & Reviews
- Model:
- WW25B6900AW/A2
- SKU:
- 6507607
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the compact size, high efficiency, and ease of use of this 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI Smart Dial. Many appreciate its quiet operation and the capacity to handle larger loads. Positive feedback also highlights the variety of wash cycles and the machine's excellent cleaning performance. Overall, the product receives overwhelmingly positive reviews regarding its functionality and user-friendliness.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Washer and dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not too many choices when it come to 24 inch washer and dryer combo but this one seems to be very nice.
I would recommend this to a friend - Pros mentioned:Efficiency
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machines themselves are so far, excellent but I’ve only had them a month. But as far as Best Buy im not happy with you
I would recommend this to a friend - Pros mentioned:Capacity, Size
Amateur Hour at Best Buy Signal Hill
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this Samsung washer/dryer combo from the Best Buy in Signal Hill, and what a fail all around. There are other items you'll need to purchase in addition to the washer and dryer and the salesperson helping me was confident I had everything I needed. Unfortunately she was wrong. When the delivery guys arrived, they informed me that I was missing the stacking kit. The sales person failed to add that to my list. The delivery guys didn't have a stacking kit, so I had to call Best Buy, explain what happened, and wait days for the stacking kit and another installation team to arrive (which required me to rescheduled my personal and work life twice). Amateur hour. Best Buy - train your appliance team, or just stop selling appliances altogether. Or better indicate on your website what will be needed in addition to the washer and dryer (plug set for the dryer, stacking kit etc...)
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Efficiency
Great washer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have this washer for a year now so far so good.
I would recommend this to a friend - Pros mentioned:Noise level
Good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. Very user friendly. I love how quiet it is. Definitely recommend this washing machine
I would recommend this to a friend Good but ,,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good but it didn't fit my closet so I have to return, Also it is 220V while drier is 120V. so make sure that you have two different outlets when you purchase this package ( washer + drier),
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, ShinB.
Thank you for choosing Samsung for your washer needs. We are saddened to hear that you returned the washer as it did not fit your closet. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Mr
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I want replace my washer guide a long time, and I looking for many stores, finally I decided Best Buy store, I fell very satisfactory for my decision.
I would recommend this to a friend- Pros mentioned:Ease of use
Good choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we needed for a closet washer and dryer combo -- works wells with ease my settings We had a vent for the dryer so fortunately we didn't have to experiment with one of the ventless models
I would recommend this to a friend - Pros mentioned:Size
small washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working as designed and fits in to space available
I would recommend this to a friend The delivery mans
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The time of my delivery my washer was Awesome was on time and got a good understanding
I would recommend this to a friendGreat Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for! Sleek and modern! Recommended!
I would recommend this to a friendDrain hose is too short
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this washer with Best Buy installation recently. The installers really struggled to put this one in because of the drain hose. It is about a foot too short to reach the drain box in the wall (which is at the exact right height) when installing stacked into a closet. Since the description of this item mentions "stacked" and "closet installation", this is a pretty big deal. If it were not for the stacked dryer, it would be possible to lean over and put the drain hose in last. The Best Buy installers removed the security screw that maintains the minimum height of the hose up the back of the machine to avoid siphon-backs. This possibly voided the warranty but they said they don't have any other way to install.
No, I would not recommend this to a friendStay clear of this product!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay clear of this washing machine do not purchase! The spin cycle does not work properly. The machine shakes and wobbles all over completely out of balance all the time it doesn’t matter whether you have one item in or 10. I live on the second floor and I now can’t even do laundry when my neighbors are home it is literally loosening the nails in their ceiling sheet rock! And Samsung customer service is awful. I have been trying to get someone to come out for a month to look at this machine. Two failed attempts two missed days of work and still nowhere. After buying this product and paying extra for the extended warranty, I am completely dissatisfied and will never buy another Samsung product again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you sharing such a detailed account of what you’ve been experiencing, and we understand how disruptive it is to deal with a washer that won’t spin properly and shakes excessively — especially when it affects your home and those around you. We’re here and fully willing to help you work through both concerns.
To address the shaking and vibration, please click “No, I need more help” when prompted with “Did this resolve your concern?” to continue through the troubleshooting process. Embedded links will also be available for further guidance.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need further assistance, you may contact us at the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151538668) to help our team pull up your information.
Thank you.
^Camille
owner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great unit for the money. I love the number of features it offers.
I would recommend this to a friend- Pros mentioned:Efficiency
perfect washer for condo living
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fabulous washer. I use it 2-3 times a week. energy efficient and cleans well.
I would recommend this to a friend - Pros mentioned:Capacity
Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving our new washer! We find an excuse to wash every day.,
I would recommend this to a friend - Pros mentioned:Ease of use
I love my washer !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So easy to use and clothes smells fresh and clean.
I would recommend this to a friend - Pros mentioned:Size
Great buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love this set. Perfect size for the mobile home
I would recommend this to a friend - Pros mentioned:Efficiency
Sota
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this washer will be fantastic. just trying to get leveling pads.
I would recommend this to a friend Great Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased professional installation. They set the washer up quickly and efficiently, and tested it before they left. It's a good washer. My only issue with it is the capacity. I have to be careful not to fill it too much or it has issues with the water filling and draining.
I would recommend this to a friend
