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Customer Ratings & Reviews

$989.99

Customer reviews

Rating 4.4 out of 5 stars with 139 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers regard the 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer as efficient, appropriately sized, and easy to use. Many appreciate its quiet operation and ample capacity. Users also find that it washes well and offers a variety of cycles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 139 reviews
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, fits the space I have. I like the short cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Many different cycles. Expensive for the capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 4 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this for about a month but im very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Fits well in my space. Washes well. Good purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay clear of this product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay clear of this washing machine do not purchase! The spin cycle does not work properly. The machine shakes and wobbles all over completely out of balance all the time it doesn’t matter whether you have one item in or 10. I live on the second floor and I now can’t even do laundry when my neighbors are home it is literally loosening the nails in their ceiling sheet rock! And Samsung customer service is awful. I have been trying to get someone to come out for a month to look at this machine. Two failed attempts two missed days of work and still nowhere. After buying this product and paying extra for the extended warranty, I am completely dissatisfied and will never buy another Samsung product again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We appreciate you sharing such a detailed account of what you’ve been experiencing, and we understand how disruptive it is to deal with a washer that won’t spin properly and shakes excessively — especially when it affects your home and those around you. We’re here and fully willing to help you work through both concerns.


      To address the shaking and vibration, please click “No, I need more help” when prompted with “Did this resolve your concern?” to continue through the troubleshooting process. Embedded links will also be available for further guidance.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you need further assistance, you may contact us at the following channels:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151538668) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Frankb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice working machine it clean super good i definitely recommend...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality small machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a smaller laundry room, so this was one of the few options and we are pleased. Sleek design and a quiet/efficient machine. Geek Squad install was much better than the 3rd party contractors that other companies use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    What a value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful and small. Perfect fit into my closet

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Samsung condo washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have only used it a few times - but so far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally...a Good One.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great so far! We are just happy to be able to wash in our new home. We did have an issue with our first washer delivery because the machine didn't rinse properly. But the delivery service professionals have been kind, skilled, and consistent in helping us get a better machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wash machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine! So far, no problems! Easy to use! Quiet ! Love it

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new washer works very well. Very happy with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Antonio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the washer machine,better price around

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung 2.5 cu washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer, very compact, very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tenants are very pleased! Very good, petite, washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    -------

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we saw this machine after it was installed, it was obvious to us that we needed a bigger machine. (There was not a floor model in the store so we did not have a good mental picture of how small this machine was. Best Buy very graciously let us return this machine and substitute a larger model that was better in the space we had. Thanks.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Great!!!!!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly! Only wish it came in different colors

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stackable washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to purchase a washer and dryer that would fit into a confined space…so far we are pleased with it’s function although it has a limited capacity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Small Option

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associate in the store made the experience seemless and helped find solutions when the original product i was needing has been discontinued. The delivery team were super communicative and fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs in a park model. It was very odd that the soap, softener & bleech dispenser is not labeled, only has symbols. These symbols do not appear on the website, nor in the booklet...

    I would recommend this to a friend
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