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Customer Ratings & Reviews

Your price for this item is $989.99

Customer reviews

Rating 4.4 out of 5 stars with 137 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers frequently mention the compact size, high efficiency, and ease of use of this 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI Smart Dial. Many appreciate its quiet operation and the capacity to handle larger loads. Positive feedback also highlights the variety of wash cycles and the machine's excellent cleaning performance. Overall, the product receives overwhelmingly positive reviews regarding its functionality and user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 137 reviews
  • Rated 5 out of 5 stars

    Compact Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs in a park model. It was very odd that the soap, softener & bleech dispenser is not labeled, only has symbols. These symbols do not appear on the website, nor in the booklet...

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Why not provide documentation:

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Failure to provide documentation hampers the use of an otherwise good machine. There is a lot of hunt and peck involved because on line search reveals little. For instance, when trying to find how to soak, the screen says to use the app. Nowhere do they tell you there is an app, how to download it or that it is necssary. Some engineer spent a lot of time devising complicated programs that the average user can not access or use.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great little washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little washer has really advanced features and has such a jolly little completion song.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Dimensions did not include the 3/4” on the door. No problem! Just did a little to the door and voila fixed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my washer. Never had one with blue tooth love it when it tells me there done

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer and delivery review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer receives a 5 star. Its the delivery that I was not satisfied with. The 1st attempted delivery, the "haul away" was not completed and the new washer was left in the middle of the kichen, until a week later when someone came and completed the delivery.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there, Jimbo.

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with your delivery experience, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Samsung washing machine

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bit smaller than I expected but an awesome machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Wash Setting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is much better than previous washer with bigger drum from 2.2 to 2.5 cu.ft. The water level differs from each setting, i.e. more water when you wash bigger load (beddings).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fast and I’m happy with my new washer and dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting everything just right on this purchase was complicated but Best Buy hung in there until everything worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sized. Bought these for a 1 door closet sized space and it was awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice machine!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine! Love all the options, drum feels big for a compact washer, easy install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washing Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing Machine works perfect and was a perfect fit for the small area we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Happy with purchase and would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Compact Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality.....................................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased that I chose this brand washer. Love it very most.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/a

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really good and they had really good team for delivery

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Experience with Bestbuy Online

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy online customer service is the worst, and be careful to make the online order! I bought this unit last year when it offered 2-year manufacture warranty as a part of promotion from bestbuy website. However, I called samsung and was told I only have standard one-year warranty. I contacted the bestbuy customer service and inquired about it, and the agent was not helpful and didn't even try to help or to answer my question, she just hang up on me when she didn't know the answer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Alicia, we understand your frustration if the 2-year manufacturer warranty that was part of the promotion was not given to you. To better assist you with this concern, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Waste of time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed I bought the open box item but was not informed the power cord was missing. I had to return it as I was unable to find the correct one. It was a hassle when it could’ve been avoided if I was informed no power cord came with it. It originally comes with it from manufacturer and when I contacted Best Buy they said it didn’t, I contacted Samsung and they said because it was open box they couldn’t help. It’s stated in item specifications the washer comes with the power cord.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jeannette, thank you for choosing Samsung for your washer needs. We are sorry to hear you have returned the washer because of the missing power cord and you can't find the right one. We look forward to working with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice. good stuff. clothes are clean af. i love these.

    I would recommend this to a friend
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