Customer Ratings & Reviews
- Model:
- WW25B6900AW/A2
- SKU:
- 6507607
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers frequently mention the compact size, high efficiency, and ease of use of this 2.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI Smart Dial. Many appreciate its quiet operation and the capacity to handle larger loads. Positive feedback also highlights the variety of wash cycles and the machine's excellent cleaning performance. Overall, the product receives overwhelmingly positive reviews regarding its functionality and user-friendliness.
This summary was generated by AI based on customer reviews.
Washer and delivery review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer receives a 5 star. Its the delivery that I was not satisfied with. The 1st attempted delivery, the "haul away" was not completed and the new washer was left in the middle of the kichen, until a week later when someone came and completed the delivery.
I would recommend this to a friendBrand response from Samsung
Posted .Hello there, Jimbo.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. To better assist you with your delivery experience, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was fast and I’m happy with my new washer and dryer
I would recommend this to a friendBetter Wash Setting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is much better than previous washer with bigger drum from 2.2 to 2.5 cu.ft. The water level differs from each setting, i.e. more water when you wash bigger load (beddings).
I would recommend this to a friendI love Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting everything just right on this purchase was complicated but Best Buy hung in there until everything worked perfectly.
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sized. Bought these for a 1 door closet sized space and it was awesome
I would recommend this to a friendVery nice machine!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice machine! Love all the options, drum feels big for a compact washer, easy install.
I would recommend this to a friendSamsung Washing Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing Machine works perfect and was a perfect fit for the small area we had.
I would recommend this to a friendWasher/Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Happy with purchase and would recommend.
I would recommend this to a friendCompact Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality.....................................................................................
I would recommend this to a friendBad Experience with Bestbuy Online
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy online customer service is the worst, and be careful to make the online order! I bought this unit last year when it offered 2-year manufacture warranty as a part of promotion from bestbuy website. However, I called samsung and was told I only have standard one-year warranty. I contacted the bestbuy customer service and inquired about it, and the agent was not helpful and didn't even try to help or to answer my question, she just hang up on me when she didn't know the answer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Alicia, we understand your frustration if the 2-year manufacturer warranty that was part of the promotion was not given to you. To better assist you with this concern, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Pleased customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased that I chose this brand washer. Love it very most.
I would recommend this to a friendWaste of time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed I bought the open box item but was not informed the power cord was missing. I had to return it as I was unable to find the correct one. It was a hassle when it could’ve been avoided if I was informed no power cord came with it. It originally comes with it from manufacturer and when I contacted Best Buy they said it didn’t, I contacted Samsung and they said because it was open box they couldn’t help. It’s stated in item specifications the washer comes with the power cord.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jeannette, thank you for choosing Samsung for your washer needs. We are sorry to hear you have returned the washer because of the missing power cord and you can't find the right one. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
N/a
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really good and they had really good team for delivery
I would recommend this to a friendnice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice. good stuff. clothes are clean af. i love these.
I would recommend this to a friendWasher tried to escape!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the dimensions for our small space but I had the same problem that many other had. It vibrates and walks. I don't mean a little - I mean it really walks. I tried anti-vibration pads and it helped, but when it spins, it really moves. The washer was level.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Anthony,
We understand your disappointment with not having the best experience with your washer. Let us help.
Here is a link for troubleshooting steps for your washer that is vibrating, kindly click the embedded words.
The link below will help you balance the washer and ensure it completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.
Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149893521) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Waah machine walk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I broke my foot in October. I retrofitted a closet in my house so i woulnt have to go to the basement to do laundry. I was excited to find the Samsung stackable washer and dryer unit. The size would fit my closet perfectly. When they arrived i was not happy to have to order the actual stacker pieces. That put off installation a week. The next problem i had was even more serious. On my 2 load of wash, the spin cycle on the wash machine was so violent, that the whole unit "walked " out of the closet about 12-18 inches. I had to stop the wash cycle. I have photos. For this reason i am returning the unit. Ive never owned a wash machine that moved that much while doing laundry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Colette L,
We understand how inconvenient it is to have a washer that shakes and moves. Let us help you.
Please see the link below for the steps if the washer is shaking violently. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146845959, which will help our team pull up your information.
^Rainly
Too expensive for small load sizes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but too small. My apartment is very small so this was the only option.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErikaA,
Thank you very much for your observation about our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
product ok. The delivery/installation a nightmare.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself seems ok. The delivery and installation was a nightmare. Poor communication, poor service from Best Buy and their 3rd party contract company. Eventually it was straightened out after several calls, escalated conversations involving rude employees.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shakes excessively even when less than half full and secured to ground
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand the value of having functional appliances at home. We can assist you with your washer.
We shared a link below to help with your washer that shakes excessively during the cycle. Check on the embedded words and choose the "NO, I NEED MORE HELP" option to access the complete diagnostic and watch a video tutorial.
Samsung washing machine is shaking
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148696065) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 times BB has scheduled a delivery/install and 4 times they have not don so.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with the installation and delivery, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
Chrystel
