Customer Ratings & Reviews

This refrigerator is an impressive piece of design and engineering. We were looking for a counter depth fridge so as not to take up too much valuable floor space in our kitchen and this one fit the bill. The showcase front door is a very neat feature that allows you to get quick access to your more convenient items (milk, condiments, etc.) without having to open up the naturally heavier full door. This unit has a remarkable amount of storage space that belies its 21.5 cu ft rating -- perfect for a family of four like ours. It fits nicely into a standard 36 inch fridge cabinet and It is extremely quiet - you hardly know it is running most of the time. If I have to pick on one fault (and it is a VERY minor one) is that the door water dispenser sometimes dribbles a small amount of water after removing your cup. The splash tray catches it well so it is just a minor peeve on my part. We got it on sale for $1,800 which made it very competitive with many other brands that had less features in my mind. Great fridge!!

Love the counter depth size. But.... I read many reveiws stating how big it is. Here is my opinion based on a gamily of three. This counter depth design will work if you do not gave an abundance of food typically. Which means if you shop every week or two you will be fine. If your the type to go to sans club or costco to buy bulk for a once a month shop or even a three week shop and your buying multiple meals and ingredients thst take up room then this is not for you. Simply because it is not designed for this type of food storage unless your stacking and oacking it in where you have to unpack just to get an item out. Even though there is plenty of room for a one, two, three person stock of items and typical milk, meat, vegi’s , yogurts, condiments, juices ect., it is a refrigerator that once I shopped for a couple week load I felt thst I was just about full of space. Remember, this has nothing to do with the brand, it is the “ counter depth design” and what it is meant for. If you want a refridgerator that sticks out from 6” up to a 12” less then a standard unit and even though has less room then the largest 24-26 cu units and you shop every 2 weeks and then this is for you. If your a family of plus 4 and like the membership bulk buys then this most likely will be tight. Lastly, I had this unit a couple month’s with no operating issues. The quality is typicsl Samsung ( great ) I read a lot of ice naker issues on the french door models , mine is a side by side model called the “show case.” But no issues this early on seen or read for this unit. I would for sure recommend this unit if you want a normal small family size unit that saves space by not sticking out in the room, that is top notch quality. Side notes; Unit is stainless do finger prints is common. Show case door is great since grabbing condiments, juice, soda’s snacks are done without openning main refrigde door .

What drew us to this particular model at first was its Energy Star rating and Showcase door. We weren't sure how practical the showcase door would be in our household, but after a month of use I can honestly say it is a useful feature if you often have to reach for small items like bottled water or butter or yogurts. Instead of opening the whole door, you can open the lighter/slimmer showcase door and reach in for your food item without letting most of the cool air escape. The bright LED lighting is great, and though we had reservations about the puny sounding 22 cubic feet of space, we manage to pack in a week's worth of food in both the refrigerator and freezer halves of the fridge and still have some unused shelf space. We are a family of five and the approximate 22 cu. ft. is enough. Some of the food items are condiments like ketchup which sit in the fridge more than a week. Another nice design feature: No protruding handles! Seems like all refrigerators have handles no matter how expensive they are, but this model's thin edge door handle design (you pull them out from the edge of each door) really gives the impression that the fridge occupies less space in the kitchen.

After reading reviews on several side by side refrigerator brands, I decided to spend a little more money and go with the Samsung counter depth model. My kitchen is configured in such a way that I cannot use a french door refrigerator. The new counter depth Samsung model gives me more pass through space between the counter and the refrigerator. A big improvement to the kitchen! Although the 21.5 cu. ft.capacity is somewhat smaller than my last 25.4 cu. ft refrigerator, it doesn't seem smaller. It is probably because of the nice configuration of the drawers and shelving. The shelves accessed through the showcase door atre not adjustable. I found that the gallon shelf would not accommodate our gallon tea pitcher, so I stuffed a piece of paper towel into the slot on each side for the shelf above, which raised the shelf up just enough to provide the space I needed. The exterior is just beautiful! I love that there are no handles, which makes for a slick streamlined appearance!

I bought this refrigerator when we were renovating our kitchen after living in our home for over 25 years. So, I was determined to get exactly what I wanted. After lots of time looking at all of the refrigerators that were available we choose this one and are very happy with our choice. We love the showcase door. It take a little bit of getting used to where to grab the door to open it. But, it's worth it. Since our children are living on our own, we didn't need a huge refrigerator. This one gives us plenty of room. The only negatives about this refrigerator is the ice maker does dispense crushed ice instead of cubed from time to time. And I would prefer if the shelves were moveable. But, I've learned to just put things where they fit.

We needed a counter depth refrigerator, and discovered most stores have 3 or fewer on display. BestBuy was the only store in our area to have this particular refrigerator on display, but it was not in stock. We waited over a month for it to be ordered and delivered. Since our old refrigerator was still working, it was well worth the wait. This refrigerator seems to hold more than our old refrigerator. I love the ice maker in the door and the showcase feature. I am happy with the way the shelves are arranged and do not mind that the shelves cannot be adjusted. I rarely rearranged a shelf in any of our previous refrigerators.

I like to read negative reviews on products just as much as positive so that I know more or less what I am purchasing. Some of the negative reviews said it had bad tasting water/ice, noisy, doesn’t make enough ice, etc and although this had a pretty good rating it almost made me hesitate from buying. BUT, we purchased anyway and all the bad reviews were right! So why am I giving it 5 stars? That’s because if you don’t follow the instructions of clearing the water lines and disgarding a few batches of ice, you will get bad tasting water/ice. It’s noisy for the first evening (I guess it’s settling in) but for three weeks straight of having the product, it is quite as can be. Ice maker works great and makes more than enough. It’s sleek and its non-overly huge design fits well in my kitchen (doesn’t take up too much space). The showcase door makes it extremely easy to get what you need on the run - plus I have noticed that food is staying fresh for longer periods. I guess because the temperature doesn’t rise as often due to the showcase door. Overall, my wife is happy so I am happy too (great buy)!

So we replaced a 3 year old Whirlpool elite with this fridge. We had 4 repairs on it in less than 3 months. I researched a lot of refrigerators before buying the Samsung. The whirlpool was huge and stuck out like a sore thumb in our kitchen. We wanted something that was first reliable and second didn’t take up half our kitchen. We are one month in and couldn’t be more pleased. Whirlpool was noisy and several times couldn’t hear the tv. This unit is quiet looks great inside and out, holds a lot of food and there is 5 of us. The showcase is very useful for quick stuff you want to get out like drinks or snacks for the kids. I don’t think you can go wrong with this fridge.

The refrigerator fit perfectly in my kitchen. The black stainless is exceptional - fingerprints either don't show or can barely be seen and wipe off easily. Control board is s little complicated but refrigerator works perfectly. Love the showcase door! Had a little trouble with the ice maker but was resolved with no further problems. Good buy!

We replaced a very large double-door refrigerator that gave good service but was showing its age with the Samsung Showcase 21.5 Cu. Ft. Counter-Depth Side-by-Side finished in stainless steel. It fits in our smaller (but not galley) kitchen better than the white monolith it replaced, yet it seems to easily hold as much. It has performed flawlessly – to include the absolutely indispensable (for me) ice machine – from the day it was delivered. The showcase door, which provides access to items in the very front, or the interior fridge depending on where you grab the handle did take some getting used to but soon became second nature. It is a sleek and handsome bit of exterior design and the stainless steel finish successfully resists fingerprints but does need to be wiped down from time to time. I would unhesitatingly recommend this product.

My old refrigerator broke down and we needed to purchase a new one. Read endless reviews and could not make a decision. I called our local Best Buy and spoke to a really nice salesman named Tim. He assured me he could help us and he did. Our problem was that our fridge was built in and it needed to meet specific dimensions. We returned to the store 3 time at the Green Acres Mall. Time had so much patience and never got annoyed or angry at our questions. In the end, we purchased the Samsung showcase. It is wonderful with plenty of room, works quietly, keeps everything at the right temperature, allows us to take out commonly used items without opening the whole door. Between the shelves and drawers, we can fit anything that we need. The freezer also provides plenty of room and it also looks great too. We had a wonderful buying experience due to Tim and got a great product due to Samsung. Love, love, love our new Refrigerator.

So overall this is a great fridge for my family (our family size is 4 and we do stock up). The ability to organize and not have to dig is very nice. Shelves while fixed, do fit everything we buy. Don't worry about it not listing a deli drawer, we just use the top of the three doors that labeled fruits and vegetables, no problem with condensation or spoilage here. Love the dual evaporators food definitely keeps fresher longer. It barely runs, but when it does its super quite. Freezer has zero ice build up and stays clean easily. Kids & parents both love the show case to get quick drinks and condiments. Using a thermometer the temperature was the same on the door, as the back thanks to the metal cooling feature that actually cools from the door. Cream and dairy have not spoiled or got too warm on the door (showcase side). I had a hard time finding out whether you had to use the ice maker or not. Once I bought it, yes you can!. In the manual it states you can turn off the valve (yours not on the refrigerator) for the water line for extended periods, even recommended if you go on vacation. We had to do this since we are remodeling and needed a temporary location. The fridge has a very low space profile, had such a hard time finding a fridge that didn't stick out, especially so many have handles that stick out, with the handles built into the door it's perfect for are galley kitchen. Ok so everything has some sort of downfall, with the low profile comes a narrow freezer, don't expect to stack regular size frozen pizzas, if you need to put one in your gonna have to angle it and take up a whole shelf. It's not a problem here we never buy frozen, we only do take and bake, order out or homemade. One last thing, ours is stainless steel (sides aren't by the way) and the handle area needs to be cleaned frequently, we use stainless steel wipes. Its something we our use to, so again not a problem. Highly recommend , especially for small kitchens.

I wanted a side-by-side and did a lot of research on the options. I like the Samsung brand, so was happy to find this one with the features I wanted. We've only had it a couple of weeks, but so far so good! I didn't know if I'd like the showcase door and it has taken some getting use to, but now I like it. Easy to just grab some milk, pop, or butter. Some people complained about the water and ice dispensers, but we've had no issues. Some also complained about noise, but ours is very quiet. I've never noticed any noise except now and then when the ice drops, but all our fridges have done that. Only two minor complaints: 1) not as much lighting as I would like. When its loaded the middle can be a bit dark. But the LED lighting is nice. 2) Not enough shelf options. Annoying that you're pretty much stuck with the stock configuration. Service and delivery with Best Buy has been fantastic!! Delivery guys were very careful and friendly.

On the plus side, this had many of the necessary and desired features for our small kitchen. First, it is counter-depth and fit our snug kitchen layout. Second, the water and ice machine are very nice features and have worked well for us. Finally, the unit is stylish and runs quietly. These factors alone make it above average, given our needs. On the down side (and this is fairly serious), the unit does not stay uniformly cool. As tends to happen in side-by-sides, the items in the door do not stay as cold as items on the inner shelves. This appears to be a bigger problem in the Samsung as there is less insulation in the thin doors. This may be a concern as milk, juice, and beer may not stay at the desired temperatures. This is a big problem as much of the storage space is in the door.

Quiet, great lighting, love the showcase door. Replaced a 15 year old non-counter depth fridge, we like the smaller depth of the new fridge. It's less sq footage but that hasn't bothered me.

Changed the whole appearance of my kitchen. Plenty of space for a counter depth unit. Definitely fingerprint resistant. Love the showcase door

When I had to find a counter depth fridge, I was suprised to find they are rarely in stores for inspection. I shopped several retailers, and also found they are considerably more expensive. With the exception of a few models, nearly all are $2,000 or more. I ended up choosing this samsung because of the showcase door. It's a great feature as it allows you to access items on the door more efficiently. It also does not seem to be much smaller than a standard fridge inside, making it a nice value. The shelves retract for tall items, and the door bins have removable dividers. There's not a singe spot of waste space inside, with bins for all kinds of things. The freezer side features plenty of well-thought out storage as well. It's probably the nicest fridge I've ever owned.

Showcase door is definitely the way to go. Find myself only opening the full door 10% of the time. There was a small squeak every time I opened the showcase door, but Best Buy and the geek squad took care of it ASAP at no additional charge.

I like the fact that unlike other side-by-side the freezer is not tiny. The food showcase is also a great feature, since most are only half a door instead of a full door. Counter Depth is also an asset, we now have more space in our kitchen. We also like the ice maker being in the door,instead of taking up a shelf in the freezer. Fingerprint Resistant is also a good choice.

My wife and I didn't have a lot of choices since we needed a counter depth refrigerator. Out of all the choices we did have the positive reviews we read pushed us to buy this state of the art refrigerator. It is way more than we needed to spend but after the first 4 days of using it we are pleased with our decision. If you buy this one follow the directions. We used the quick cool settings on both sides and the first ice dumped in about 2 hours. I would have given this a 5 star but here are a couple of things that kept me from doing so. there should be adjustable shelves and the refrigerator side could have used another one. Also when we were putting it in place it should have fit by 1/4". Nope, with this unit as low as it gets it was 3/8" to tall. I had to disassemble my cabinet from the side pantries and raised it a full 1 1/2" just to give it a little room when i lowered the feet. We do love this refrigerator and would make the same decision again. Just check it out thoroughly in the store to make sure it fits your needs. Even with the shelves being minimally adjustable it works great for us. Nice product!