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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 942 reviews

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Rating by feature

  • Quality

    Rating 4.1 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers appreciate the 21.5 Cu. Ft. Side-by-Side Counter-Depth Fingerprint Resistant Refrigerator with Food ShowCase for its showcase door, quiet operation, counter-depth size, and design. Some customers have concerns about the ice maker noise, lack of adjustable shelves, compressor issues, and temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 942 reviews
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this a month, but they keep insisting that I rate it now. Because of this I cannot tell you energy efficiency or how good the motor is, etc. Some of the things I really like are that the ice maker did not take up the majority of the freezer space. The freezer space is very good for a side by side. I can even put pizzas in. I like the sturdiness of the drawers. They open and close very smoothly. You do not feel like they will break instantly. Some of the things I don't like. There is not a deli drawer nor a compartment for diary, butter, etc. It would be nice to have a space on the door for butter which gets lost in the deepness of the door shelf. Another drawer in the freezer would be nice. Also the water dispenser continues to drop water after the lever is released. You must wait a bit before removing your glass or have water all over. I haven't decided if I like the the special fridge door. I don't think it's an energy saver and it's quite heavy to open the door for the main fridge. It is nice to be able to store more on the door where you don't have to dig so far to find things.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 5 out of 5 stars

    love this refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The ice does take a few second to dispense the ice, otherwise I love the style and the convience of able to open the door to get water etc.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best looking side by side refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this counter-depth refrigerator not having handles sticking out into the kitchen. My wife likes the showcase feature. However, if you load the shelves in the showcase, opening the door with the showcase to reach the inner shelves requires a strong pull. Though same size on spec as the one we replaced, it seems to have more space inside. The one thing missing is a drawer specifically for meat in the refrigerator which can be kept colder. Our old unit had that feature in the bottom drawer.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Showcase door doesnt get used often. Ice maker is so slow to dispense and water filters are expensive to replace every 6 months. Keeps stuff cold though...

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Excellent refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use, the freezer, refrigerator sections has lot of room for storage and also well organized. The show case door very nice feature.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 5 out of 5 stars

    Samsung showcase door fridge review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter depth fridge is great. Looks nice, works well. The ice maker does make noise but once the ice is made, it is silent. Best Buy took a VERY long time with delivery and did cancel the order on me multiple times. The appliance is great, the contractor they ultimately had install the appliance was great, they did try and deliver 2 of the same appliances on the same day at different times with different delivery personnel. There was a problem with dripping from the water dispenser initially on the day of install that we had to fix ourselves as the only option they provided over the phone was to have the fridge removed and another one delivered. They also tried to deliver a dishwasher we hadn't purchased and didn't need...On the organizational end they could do better. There are 3 large drawers in the fridge, no small drawer for things like meat and cheese.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's fantastic, SanDiego! Thank you for taking the time to tell us how much you love your new Samsung fridge! I am thrilled to know it has added a little something special to your kitchen. Thanks for being the best part of Samsung! ^Mae Samsung

  • Pros mentioned:
    Quiet, Showcase door

    Rated 5 out of 5 stars

    Good refrigerator - very nice looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Samsung showcase refrigerator, we think the most appealing refrigerator we ever owned. It shows very slight finger marks, but very easy to keep clean. The showcase door is our favorite feature. You can barely hear the refrigerator when it's running and it keeps very constant temperatures in both the freezer and refrigerator compartments.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fits well into our kitchen space. We love the design and efficiency of this fridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It keeps my food very organized

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my refregerator a lot. I could open the whole door and get any thing that on the shelves or the display door for drinks and sandwiches.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Beautiful with great space in a small footprint.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful refrigerator, really looks great. Wonderful interior space. Showcase door super cool and handy. Ice maker could be a little larger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome refer for the $$$!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator rocks! It's not the biggest in size capacity but it's the best! One thing for sure is that you won't over purchase groceries at the market since the 'counter depth' limits the overall storage capacity. This means less waste for us instead of throwing away groceries! Great ice maker too, overall it's a fantastic refrigerator! Buy one today!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the refrigerator. I never expected to feel so good about an appliance. Read a lot of reviews and decided on this with the help the phone sales dept. Not sure why it took 3 days for me to get ice, maybe it wasn't turned on. The delivery was the nightmare. It took 5 attempts to get it right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant because I had a whirlpool that I have had for 26 years that still works, but I decided to purchase all new appliances. I have had great luck with Samsung TV's so I decided to give Samsung appliances a try. This refrigerator is awesome. I love the food showcase so that you do not have to open the main door to get to the items you use frequently like milk, juice, cheese, ketchup, mustard, mayo and snacks. The seals on the doors are amazing. Takes a little muscle to open the main doors but it also makes the unit more energy efficient. It has lots of room in both the refrigerator and freezer and I love the black steel fingerprint proof finish. The only thing It doesn't have that my old refrigerator had was moisture control setting, I miss that. I have only had this product for a month so I can't speak of the longevity of this product but so far I am in love with this refrigerator. I recently spoke with a friend who has the same refrigerator and they love theirs too and they have had theirs for a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    A BIG SHOUT OUT TO BRIANA AND GREG!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was well worth it!! Talk about making sure a customer is satisfied! No let's talk about the fridge!! It is awesome has the showcase door so you don't have to open the whole fridge!! So you keep the necesities like water and other beverages at easy access!!

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Beautiful Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful well built refrigerator with excellent ice maker. Showcase door comes in very handy. Would recommend this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Great Showcase Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. The showcase door is very handy especially having small kids opening the door to grab their snacks. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome looking and very efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking and very well thought out features.looking forward to a long term and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Quiet

    Rated 5 out of 5 stars

    Looks and works great! Many new features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good. Delivery and set up worked well. Refrigerator works nicely, quietly and has many new features.

    I would recommend this to a friend
  • Pros mentioned:
    Counter depth

    Rated 4 out of 5 stars

    Excellent fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and beautiful to look at. Counter depth freezer a little small. No room for frozen pizza but other than that I love the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Showcase door

    Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the greatest invention ever! The showcase door is convenient and stylish.

    I would recommend this to a friend