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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 315 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the 21.5" touchscreen Family Hub for its innovative features such as kitchen organization, calendar, cooking plans, smart home control, voice assistant, and photograph slideshow. They appreciate the spacious interior, counter-depth design, and ease of use. However, some customers have concerns about the slow ice maker, fixed shelves, and limited warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 317 reviews
  • Rated 5 out of 5 stars

    The best fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The family hub fridge is a must have, you don’t realize what you’re missing out on until you have one. My little girls and I get cooking ideas that are constantly changing. The girls and I will be cooking and dancing around to Disney music off the Pandora app. It’s like the modern day juke box and the girls call it our singing fridge. We love it and I’m confident anyone else would.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    Great smart fridge.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks in customizability but cools extreamly well. Bad design on the external water placement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far performs as expected. Internal camera has limited view. Love the family hub but depending on your kitchen layout the screen may not be viewable from a distance. Ensure your space accounts for the doors opening (2 inches from each side). On the pricey side.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Perfect fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fridge i thought it will be small since its a counter depth however it was perfect for two people

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    awesome product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best decision ever made for my family works well

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Features

    Rated 5 out of 5 stars

    excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very beautiful functional and fun, comfortable and with lots of space, my family loved it. highly recommended I love it

    I would recommend this to a friend
  • Pros mentioned:
    Features, Overall performance

    Rated 5 out of 5 stars

    Great refridgerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of great features. Works great! Love the music feature and the ability to see in your fridge

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spacious

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate. Enjoying the smart panel on the door while making dinner for family. Inside is more spacious than i expected, which is a plus in my book.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    User Friendly...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, I'm not the greatest tech savvy member of my family but it was easy to use. My youngest who is 6 was able to play with the screen...thats a plus.. as far as the interior of the fridge is just what i was looking for...plenty of space and drawers/shelves everything is well organized... awesome delivery and hook up team as well.

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Smart Fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing fridge! I will say though, ice production is slow and it doesn't produce a lot of ice. Other than that, it's a wonderful fridge and the technology on it is impeccable!

    I would recommend this to a friend
  • Cons mentioned:
    Water dispenser

    Rated 4 out of 5 stars

    A

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the refrigerator but I’m just have 1 issue the ice maker keeps clogging . It’s hard to unclog the ice so I’m waiting on the Samsung team to come and service the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $2000, you get a fridge and a toy. The fridge works with ring. When someone ring the door bell, it shows on the fridge screen. We can also update photos and clips on the fridge screen. Dont expect to use the camera inside the fridge... there is only one camera and not really clear. It would be nice if i can projector my iphone videos to the fridge screen. It is probably a samsung vs apple issue... oh well.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Samsung smart hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sizes, easy to use. Love everything about it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge, definitely bigger than our old one and the touch screen is pretty cool, the built in speaker could be better though. And I picked it up while it was on sale so m satisfied with this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At fridt i was hesitant to buy this fridge because of the cost. However i am glad i did it is worh every bit of the cost very convenient. Looks great in my kitchen and the screen is HUGE.

    I would recommend this to a friend
  • Pros mentioned:
    Features

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my best buy in a long time. The wife absolutely loves it. We are able to write notes for the kids, grocery list and also look inside wothout even opening the fridge. I would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Muchas gracias.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you very much for posting this page and thank you, the refrigerator is

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 3 out of 5 stars

    The tablet makes a mediocre Fridge interesting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complaints 1) The speakers are awful. It's like listening to an old radio. 2) Items on some shelved in the Refridgerator side are freezing. 3) I saw a note that came up on the screen saying that it was no longer elegible for updates. 4) Wish there was more ability to adjust shelve heights Likes 1) Like the smaller size. We needed the space and this gives us additional space 2) Quiet 3) Overall we like the Tablet monitor

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Beautiful Fridge but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an absolutely beautiful fridge but it was delivered faulty. Soon as the delivery guys pulled off, we started getting an open door alarm consistently. For a couple of days the temp inside the refridge side would rise as high as 54 F. I'm very disappointed it was faulty out the box else I would work with the tech support. With this said, when the fridge is actually functioning normally, it's a great fridge and everything cools nicely. The freezer is perfect and has worked from day one. The ice maker dispenses a little slow but serves it's purpose. Love the android software and it updates soon as you connect to the internet and has some nice apps. I really would love to give 5 starts but I hate receiving a faulty item out the box.

    I would recommend this to a friend
  • Pros mentioned:
    Features
    Cons mentioned:
    Water dispenser

    Rated 3 out of 5 stars

    Kit Cat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feature of the fridge! Just hate that the water splash out so fast ! I love the Hub on the fridge

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi CathyJ,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      ^Chrystel Samsung

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